MyRepublic Big Launch

[xRenol]

can i cancel the 1gbps plan? have made an appointment for openet on 15th aug and MR installation on 21st aug.
seeing so many unresolved issues after 7 months, is there any penalty if i decided to cancel now?

im currently running on singtel fiber which has been smooth for the last 2 years and was tempted by the 1gbps speed

If appointment has been made for OpenNet, I think there will be cancellation fee.

 

[danxiaogui86]

can i cancel the 1gbps plan? have made an appointment for openet on 15th aug and MR installation on 21st aug.
seeing so many unresolved issues after 7 months, is there any penalty if i decided to cancel now?

im currently running on singtel fiber which has been smooth for the last 2 years and was tempted by the 1gbps speed

Yes you can but there a penalty involved.

 

[Zerocool]

can i cancel the 1gbps plan? have made an appointment for openet on 15th aug and MR installation on 21st aug.
seeing so many unresolved issues after 7 months, is there any penalty if i decided to cancel now?

im currently running on singtel fiber which has been smooth for the last 2 years and was tempted by the 1gbps speed

don't worry, dun be surprise if no one show up during installation date for MR.

This happens to me, MR called and schedule an appointment for installation for thursday morning. Took leave but no one show up, not even a call to inform about the noshow. Guess what, their hotline is so hot that till now I cannot even reach anyone to find out what happened. Google for myrepublic no show and it seems that i may not be the only one facing this issue.

Totally waste my time waiting for them, they should at least have some respect for customer's time and inform if they are not coming at all.

Going to draft an email to IDA to lodge a complaint....

just my 2cents.

 

[rerear]

If currently on 100mbps with republic, can still recon at this speed at what price? Or must recon at 1Gbps?

 

[xRenol]

If currently on 100mbps with republic, can still recon at this speed at what price? Or must recon at 1Gbps?

There is no more 100Mbps plan from MR. Only Ultra 1Gbps (new or existing customers) or 300Mbps (existing customers only).

 

[chubbytoes]

has anyone encounter slower performance on youtube with MR say compared to M1 LTE?

many times i would encounter my iphone 5 needing to buffer the stream longer before it would play, other times i would get a network error (tab to retry) message.

i am thinking whether to remain with MR

 

[Just Me]

has anyone encounter slower performance on youtube with MR say compared to M1 LTE?

many times i would encounter my iphone 5 needing to buffer the stream longer before it would play, other times i would get a network error (tab to retry) message.

i am thinking whether to remain with MR

Comparing LTE to fibre is a whole different issue.. 2gb bandwidth for LTE is already almost SGD40/mth..

 

[chubbytoes]

Comparing LTE to fibre is a whole different issue.. 2gb bandwidth for LTE is already almost SGD40/mth..

yeah i understand what u mean... i am not comparing in terms of dollars/cents, more from user experience... the connection on my M1 LTE is more stable that's what i am trying to say.

but now that i am completing my contract with MR, and looking at all other FTTH ISP, the recontract promo looks pretty good, i am just a regular internet user, pretty heavy on youtube and not really gaming and while my current 100Mb plan is ok, to fork out another 1 dollar more for a 300Mb sounds alright.

 

[Just Me]

yeah i understand what u mean... i am not comparing in terms of dollars/cents, more from user experience... the connection on my M1 LTE is more stable that's what i am trying to say.

but now that i am completing my contract with MR, and looking at all other FTTH ISP, the recontract promo looks pretty good, i am just a regular internet user, pretty heavy on youtube and not really gaming and while my current 100Mb plan is ok, to fork out another 1 dollar more for a 300Mb sounds alright.

Anyway, MR bandwidth to china seems to be degrading.. now got problem loading certain sites properly.. pfftt..

 

[xRenol]

has anyone encounter slower performance on youtube with MR say compared to M1 LTE?

many times i would encounter my iphone 5 needing to buffer the stream longer before it would play, other times i would get a network error (tab to retry) message.

i am thinking whether to remain with MR

No issue for me on MR with wired connection.

I have not tested with LTE so no comment on the comparison.

 

[lekasgus]

I wanted to sign up for MR after getting my flat in maybe 4 weeks time. But after reading these reviews about them, I am afraid to fall into the trap...


But their prices are much more enticing comparing to ST.. Currently a ST user but not every pleased with their service and their coverage..


Besides MR, any ISP you guys would recommend?

 

[doki81]

I wanted to sign up for MR after getting my flat in maybe 4 weeks time. But after reading these reviews about them, I am afraid to fall into the trap...


But their prices are much more enticing comparing to ST.. Currently a ST user but not every pleased with their service and their coverage..


Besides MR, any ISP you guys would recommend?

if not MR then Viewqwest~

 

[seller4]

I wanted to sign up for MR after getting my flat in maybe 4 weeks time. But after reading these reviews about them, I am afraid to fall into the trap...


But their prices are much more enticing comparing to ST.. Currently a ST user but not every pleased with their service and their coverage..


Besides MR, any ISP you guys would recommend?

ViewQwest.

 

[Tiny potato]

I wanted to sign up for MR after getting my flat in maybe 4 weeks time. But after reading these reviews about them, I am afraid to fall into the trap...


But their prices are much more enticing comparing to ST.. Currently a ST user but not every pleased with their service and their coverage..


Besides MR, any ISP you guys would recommend?

Viewquest loh

 

[zonester]

I wanted to sign up for MR after getting my flat in maybe 4 weeks time. But after reading these reviews about them, I am afraid to fall into the trap...


But their prices are much more enticing comparing to ST.. Currently a ST user but not every pleased with their service and their coverage..


Besides MR, any ISP you guys would recommend?

I just want to give my experience with MR so far, in order that voices from all perspectives are heard. Just like most people, before signing up I read up extensively on HWZ regarding MR, and like you, I was VERY apprehensive of their quality/service, eg. promise to install in a month's time, but after a few months still not done. You can see some earlier postings from me in this thread also. But I checked with some friends who have MR and they don't have much complain. So I decided to take the gamble.

On 22nd June, I signed up at Jurong Point outlet. Later, I got call saying my OpenNet checking date was 25th July and MR installation date was 31st July. FYI, I already have Starhub Maxinfinity broadband, so my fibre connection inside the house on port 1 of the TP is already activated. The OpenNet technician was supposed to come to activate the 2nd port for MR. To be kiasu, I went to the MR web site a few times to use the chat function to re-confirm the dates, every time they confirmed no change. And you know what, on those 2 dates, the activities did happen smoothly, and I'm now enjoying about 800+Mbps throughput consistently (using cable). I especially like the Teleport (VPN) service - now I'm streaming Netflix and Hulu Plus smoothly on my AppleTV, iPhone, and iPad

It's true it's not easy to get through their tel hotline, but I find that their chat service on their web page is not bad (although typically must wait a while before there's response from a service person). There was a day when I could not access Netflix. When I contacted them (thru phone), I was told the associated Teleport service was down, and they are fixing, and the service guy told me he would call me back once it's up. I was of course VERY skeptical about the calling back part, because as we know even the big players will say that but don't do it. I was thus very surprised when later in the day, he called me back to say service is up.

Am I super lucky in my MR experience? Maybe. But bear in mind that when service is delivered or when problems are resolved satisfactorily, people typically don't post to forum. It's only when you encounter unacceptable problems, or when a promise is broken (eg a certain installation date) that people will post (as they should, to warn others).

Lastly, I just want to re-iterate that I am not related to MR in any way, and my post may cause more people to sign up (given that MR is much cheaper than Viewquest) resulting in my own bandwidth being impacted. But like I said, I just want to give my side of the picture. Ultimately everyone makes his own decision. Maybe someone can post their experience with Viewquest (MR's main competitor) as well.

As they say, caveat emptor.

 

[kebinu]

Hello,

I may getting slightly over 200mbps at speedtest.net no matter if I were to connect to cat 6 cable via router or wifi.

I can get 800+ DL and 400+ UP if i were to connect cable straight to the ONT.

I'm using Asus ac56u. Is there any setting which is limiting the maximum speed?

 

[xRenol]

Hello,

I may getting slightly over 200mbps at speedtest.net no matter if I were to connect to cat 6 cable via router or wifi.

I can get 800+ DL and 400+ UP if i were to connect cable straight to the ONT.

I'm using Asus ac56u. Is there any setting which is limiting the maximum speed?

Is the Quality of Service (QoS) disable on your router?

 

[zonester]

Hello,

I may getting slightly over 200mbps at speedtest.net no matter if I were to connect to cat 6 cable via router or wifi.

I can get 800+ DL and 400+ UP if i were to connect cable straight to the ONT.

I'm using Asus ac56u. Is there any setting which is limiting the maximum speed?

I assume there's a direct cable between the ONT and the Asus ac56u router? If connecting your computer cable to the router gives 200mbps whereas connecting to the ONT gives 800+, then maybe the problem is with the cable between the ONT and the router - could it be cat 5? (not even cat 5e or cat 6). Try this - make sure the cable between ONT and router is cat 6, and the cable between the router and computer is cat 6. If still same problem, then maybe it's with the router config (not sure how to solve if that's the case though).

 

[kebinu]

When qos js disabled, speed dropped to 100.

When enabled, no matter what figure I input, it's around 200.

I have tried cat 6e cable from ont to router and cat 6e to laptop and it's capped at 200 too.

Suspect it's the router?

 

[xRenol]

When qos js disabled, speed dropped to 100.

When enabled, no matter what figure I input, it's around 200.

I have tried cat 6e cable from ont to router and cat 6e to laptop and it's capped at 200 too.

Suspect it's the router?

You can try to upgrade the router firmware (if any) and perform a factory reset.

What is your router firmware version?