ViewQwest Fiber Broadband Official Thread - Part 3

[spawntan]

Is the counter at sim lim sq open today for new sign up? If yes, what time?

 

[fpaiy2006]

My question is simple what does FREE Modem/Router Rental stated on thewebsite means?

 

[andr3wyong]

My question is simple what does FREE Modem/Router Rental stated on thewebsite means?

It means there are no hidden monthly recurring charges for the modem/ONT, or rather, we have waived it.

Previously we had a $5~ charge per month for the Zhone 2426 modem which is now waived.

 

[andr3wyong]

Is the counter at sim lim sq open today for new sign up? If yes, what time?

Yep the counter is open 9am-6pm daily and you can also try our fiber and Freedom VPN service there, as well as enjoy the SITEX offers.

 

[DriftKing]

Do PM NicBlais or myself your contact details and we will chase for you. Apologies to keep you waiting!

No worries Andrew, was going to PM you but at the same time I received the call from a CSO! Hope installation will be a smooth one!

 

[spawntan]

Thanks for the speedy reply. I'm there now but no one at the counter.


QUOTE=andr3wyong;90276251]Yep the counter is open 9am-6pm daily and you can also try our fiber and Freedom VPN service there, as well as enjoy the SITEX offers.

[/QUOTE]

 

[andr3wyong]

Thanks for the speedy reply. I'm there now but no one at the counter.


QUOTE=andr3wyong;90276251]Yep the counter is open 9am-6pm daily and you can also try our fiber and Freedom VPN service there, as well as enjoy the SITEX offers.

[/QUOTE]
Probably went for toilet break :x

 

[NicBlais]

Yep the counter is open 9am-6pm daily and you can also try our fiber and Freedom VPN service there, as well as enjoy the SITEX offers.

Apologies for the confusion - Our sim lim booth is open from 12pm-8pm daily.

 

[ra[g]e]

Viewqwest customer service was no difference with myrepublic. Doesnt know basic stuff and claim all the staff were at sitex so they dont know anything and told me all stated on the webste. Thewebsite does not clearly that is why i called. Might as well close the line and ask everyone to go sitex to ask.

Basically this is what I face calling ANY brand about sitex promotions (ISPs, electronics, etc).

Their CSOs always don't know crap.

They should circulate a one page detailed information about Sitex promotions so that their staff can answer those that call in.

 

[NicBlais]

Viewqwest customer service was no difference with myrepublic. Doesnt know basic stuff and claim all the staff were at sitex so they dont know anything and told me all stated on the webste. Thewebsite does not clearly that is why i called. Might as well close the line and ask everyone to go sitex to ask.

Hi there!

Apologies for this - usually our CSO are quite knowledgeable on all our products and services. If possible can you PM me and let me know who you spoke to?

Also - let me know what questions you have, happy to clarify anything

 

[andr3wyong]

Hi there!

Apologies for this - usually our CSO are quite knowledgeable on all our products and services. If possible can you PM me and let me know who you spoke to?

Also - let me know what questions you have, happy to clarify anything

Basically this is what I face calling ANY brand about sitex promotions (ISPs, electronics, etc).

Their CSOs always don't know crap.

They should circulate a one page detailed information about Sitex promotions so that their staff can answer those that call in.

She's a new staff - do forgive her. If you have any further enquiries do let NicBlais know and we'll arrange a callback.

 

[YouKilledKenny]

Your VQ number is +65-6866-1987?

I got a missed call

 

[NicBlais]

Your VQ number is +65-6866-1987?

I got a missed call

That looks like one of ours yes

 

[kenzi87]

Hope to get my call soon!!!! Half a day to go

 

[voiceoflove]

so i will be expecting a call not an email reply after i sent my application form last nite ?

 

[andr3wyong]

Hope to get my call soon!!!! Half a day to go

so i will be expecting a call not an email reply after i sent my application form last nite ?

They will call you back. If you are worried that they have not called you back do let NicBlais know, and he will arrange for a callback as soon as possible

 

[YouKilledKenny]

Sent Nic a PM for a callback

 

[mr_voodoo]

Done deal. Just signed up just now.

Hopefully within first 500, and now regretting never select the larger TV instead

 

[magix]

I am already on VQ and i on the plan without contract paying $100+ a month.

I wish to re-contract to the 600mbps plan and upgrade my router. How can i do this? Where do i collect the upgrade asus router?

Any thing special for current customer re-contracting?


- I am sure this been asked before, i go back last 8 pages can't find any information. so please report or link me to the post.

 

[andr3wyong]

I am already on VQ and i on the plan without contract paying $100+ a month.

I wish to re-contract to the 600mbps plan and upgrade my router. How can i do this? Where do i collect the upgrade asus router?

Any thing special for current customer re-contracting?


- I am sure this been asked before, i go back last 8 pages can't find any information. so please report or link me to the post.

Just sign up for the promotional plan as per normal, use the same info and if you are emailing in just note that you are doing a recontract.

Any bundled router/TV will be couriered to you.

HTH