*** Singtel 1GBPs Plan Router with Issues ***

[upgrade]

You are spamming their service everywhere. Are you related to them?

By the way, if issue with ST issued router, then they will resolved it. No need to pay 3rd-party, no need to engage 3rd-party.

 

[nas_1986]

No. I did engage them to share my experience. Some ISP can't solve some of the home networking issues. So i engaged them to troubleshoot for me. They even call the ISP to check and follow up. Not sure whether they got any connections with the ISP. Short time resolving and troubleshooting.

 

[Mecisteus]

there isn't any disconnection issue at all, pertaining to the service delivery on the backbone basis.

but i do need to say that the given aztech router is not as stable as the 3rd parties one, especially when comparing with asus routers.

Since you are going for the non-1gbps plans, you will be given the aztech router. You will then realise that the wifi performance is less stable the moment you have prior experience with 3rd party routers. And when you do have wifi issue, a reboot of the router will usually solve the problem..

However, despite the rough edges you will be facing using the aztech router, you might want to consider using a 3rd party router. by doing that, i mean you need to get routers with built-in vlan support, or else it won't work.

I have a 200mbps fibre entertainment bundle running on aztech 7003 router with wifi disabled, while having a unlimited fibre service running on asus ac3200. as such, i have no wifi performance issue and trust me, aztech's lan performance is solid..

I can't speak of starhub or even other ISPs, cos i don't have any active service with them..

thank you for your views. i agree on the need to have a 3rd party router for the best wifi experience. the telcos prescribed all-in-1 routers usually do not give the best wifi experience. starhub too has it problems with the cisco router.

 

[Mecisteus]

I hope he is not a ST support staff, but just a ST fanboy.

It is very normal for a fanboy to claim no problem, no issue. Seriously better hope no fanboy working as ST support, otherwise BIG problem man. Then will be everything no problem at their end. Nothing to be solved.

you believe there is a problem at the ST backend side?

i understand from the post above that you are using the aztech router. have you tried using a 3rd party router instead?

 

[upgrade]

you believe there is a problem at the ST backend side?

i understand from the post above that you are using the aztech router. have you tried using a 3rd party router instead?

For the past 2 weeks for me, I believe there is a ST backend problem. Otherwise why would everytime I get disconnected, the router Broadband LED became off. I did not mentioned becos it is not related and may only confused... my Singtel TV also get jerky. Reason why I am quite sure is a ST backend issue.

Not too long ago, I had what I thot was a set-top box problem. The on-site technician checked with the backend and said that was errors with my provisioning so he asked for my profile to be re-created and clear all errors. And he also proceeded to change my set-top box although he said the problem may not be the set-top box but becos I reported a faulty set-top box to 1688, he changed it.

Documented here:
http://forums.hardwarezone.com.sg/i...l-mio-tv-thread-2519082-164.html#post96307191

So there is no such thing as ST has no problem "pertaining to the service delivery on the backbone basis". There are and there will be for Internet or Singtel TV or voice. There is no such thing as no problem ever.

I do have an ASUS RT-N56U from 2 years ago as a result of another ASUS product issue (It is documented in the forum therefore I really don't trust this brand name). I tested then agst my Aztech 7002 and there is really no difference. Furthermore, I do not have to worry about the routers configuration. The Aztech 4 LAN ports all work with Internet as well as Singtel TV. Yes, all 4 will work with Singtel TV. No need to worry won't work. No need to worry only LAN4 work.

I am using the RT-N56U as an AP in my bedroom and you know what? Wifi drop occasionally. Recently I had it exchanged after the wifi stopped working altogether. My advice will be first check and investigate front back centre left and right before you commit those hyped-up $$$.

I think you also read a lot of people having problem with ASUS routers even the new models. But ASUS fanboys will tell you no problem lah. the world is like this.

 

[nas_1986]

For the past 2 weeks for me, I believe there is a ST backend problem. Otherwise why would everytime I get disconnected, the router Broadband LED became off. I did not mentioned becos it is not related and may only confused... my Singtel TV also get jerky. Reason why I am quite sure is a ST backend issue.

Not too long ago, I had what I thot was a set-top box problem. The on-site technician checked with the backend and said that was errors with my provisioning so he asked for my profile to be re-created and clear all errors. And he also proceeded to change my set-top box although he said the problem may not be the set-top box but becos I reported a faulty set-top box to 1688, he changed it.

Documented here:
http://forums.hardwarezone.com.sg/i...l-mio-tv-thread-2519082-164.html#post96307191

So there is no such thing as ST has no problem "pertaining to the service delivery on the backbone basis". There are and there will be for Internet or Singtel TV or voice. There is no such thing as no problem ever.

I do have an ASUS RT-N56U from 2 years ago as a result of another ASUS product issue (It is documented in the forum therefore I really don't trust this brand name). I tested then agst my Aztech 7002 and there is really no difference. Furthermore, I do not have to worry about the routers configuration. The Aztech 4 LAN ports all work with Internet as well as Singtel TV. Yes, all 4 will work with Singtel TV. No need to worry won't work. No need to worry only LAN4 work.

I am using the RT-N56U as an AP in my bedroom and you know what? Wifi drop occasionally. Recently I had it exchanged after the wifi stopped working altogether. My advice will be first check and investigate front back centre left and right before you commit those hyped-up $$$.

I think you also read a lot of people having problem with ASUS routers even the new models. But ASUS fanboys will tell you no problem lah. the world is like this.

Stay away from N56U. Problematic router. Other models should be fine from Asus.

 

[upgrade]

Stay away from N56U. Problematic router. Other models should be fine from Asus.

Well, the history is this. It started with the AUS RP-N53:

http://forums.hardwarezone.com.sg/asus-ecustomer-service-center-336/rp-n53-5ghz-4446323.html

And you can read in the thread I decided on the RT-N56U for minimum $$$ damage at that time, having lost faith in the RP-N53.

I know I know... only the RP-N53 and RT-N56U are no good. The other ASUS are good. I know how the world works.

 

[year2013]

Hi year2013,

Do not be sidetrack. As you can see this world is full of distraction.

I was hoping I can share with you my experience and test if you also get intermittent disconnection when using wired connection to your notebook.

Hi, my problem is with WiFi. I never use wired connections !!
And there is no way i can check as it randomly happens anytime

Speedtests give me results like 50+/70+ Mbps on mobile (download/upload)

 

[renfred89]

Hi, my problem is with WiFi. I never use wired connections !!
And there is no way i can check as it randomly happens anytime

Speedtests give me results like 50+/70+ Mbps on mobile (download/upload)

You can check your wireless log, from there you'll know if it's an error.

Speedtest on wireless is never an accurate reflection on actual speed if you insist on seeing numbers. From the above, it could be normal if you're connected via 2.4ghz and when your device is a 1x1 wireless device..

 

[WWE_Fan]

For the past 2 weeks for me, I believe there is a ST backend problem. Otherwise why would everytime I get disconnected, the router Broadband LED became off. I did not mentioned becos it is not related and may only confused... my Singtel TV also get jerky. Reason why I am quite sure is a ST backend issue.

Not too long ago, I had what I thot was a set-top box problem. The on-site technician checked with the backend and said that was errors with my provisioning so he asked for my profile to be re-created and clear all errors. And he also proceeded to change my set-top box although he said the problem may not be the set-top box but becos I reported a faulty set-top box to 1688, he changed it.

Documented here:
http://forums.hardwarezone.com.sg/i...l-mio-tv-thread-2519082-164.html#post96307191

So there is no such thing as ST has no problem "pertaining to the service delivery on the backbone basis". There are and there will be for Internet or Singtel TV or voice. There is no such thing as no problem ever.

I do have an ASUS RT-N56U from 2 years ago as a result of another ASUS product issue (It is documented in the forum therefore I really don't trust this brand name). I tested then agst my Aztech 7002 and there is really no difference. Furthermore, I do not have to worry about the routers configuration. The Aztech 4 LAN ports all work with Internet as well as Singtel TV. Yes, all 4 will work with Singtel TV. No need to worry won't work. No need to worry only LAN4 work.

I am using the RT-N56U as an AP in my bedroom and you know what? Wifi drop occasionally. Recently I had it exchanged after the wifi stopped working altogether. My advice will be first check and investigate front back centre left and right before you commit those hyped-up $$$.

I think you also read a lot of people having problem with ASUS routers even the new models. But ASUS fanboys will tell you no problem lah. the world is like this.

Have you called their technical side?

 

[upgrade]

Have you called their technical side?

ST? No. Intermittent problem can't call them yet. They look at their system on their end and they say don't see any problem becos by that time already resume working.

Until the problem become permanent, can be reproduced when technician is here then call them. Otherwise 1688 say reset router, reset this, reset that then surely everything working again becos intermittent in the first place.

Following is not relevant to this thread but to explain ding dong dong when intermittent problem.

Example, back then with ADSL, the line somewhere outside my unit to ST went bad causing intermittent problem usually on Sat funny. Didn't know initially until later see following para. ST tech came down even on Sat night EPL live for more than an hour, problem never happen. Check my wiring say my in-house wiring problem and change to connect another pair. Problem still persist.

After 2 weeks or something cannot tahan already, made another call made a lot of noise and they sent down a senior tech. He requested ST back-end to change my wire. I could hear there was resistance at the back-end but the senior tech insisted. Then he went to the MDF next block to change the wire there too so that the line from ST infra to my home is another wire. Only then problem solved.

This is documented in this forum somewhere I think in mioTV thread. I think 2013 or 2012.

 

[year2013]

You can check your wireless log, from there you'll know if it's an error.

Speedtest on wireless is never an accurate reflection on actual speed if you insist on seeing numbers. From the above, it could be normal if you're connected via 2.4ghz and when your device is a 1x1 wireless device..

M connected to 5.0Ghz and using latest devices like Note 5/iPhone 6s.
How to check wireless logs?

 

[renfred89]

M connected to 5.0Ghz and using latest devices like Note 5/iPhone 6s.
How to check wireless logs?

note 5 and iPhone 6s are both 2x2 wireless devices. on 5ghz i can get up to 300 down, 400 up. the lower download speed than upload is due to the mobile cpu limitation..

i suggest you check your wireless configuration, make sure you are not connected to 2.4ghz and that your wireless channel is clean enough..

wireless logs can check in advanced menu.

 

[VanSaim]

I can confirmed that the lights are blinking are normal.

If it's blinking, this means there is/are data transmission which is normal.

Else if not, check for spywares or virus.

My kids like to download games on phones, these game spy your phones connection and some of them add advertisements.

 

[year2013]

I can confirmed that the lights are blinking are normal.

If it's blinking, this means there is/are data transmission which is normal.

Else if not, check for spywares or virus.

My kids like to download games on phones, these game spy your phones connection and some of them add advertisements.

Broadband light blinking is NOT common, it should be stable.

 

[Mecisteus]

Example, back then with ADSL, the line somewhere outside my unit to ST went bad causing intermittent problem usually on Sat funny. Didn't know initially until later see following para. ST tech came down even on Sat night EPL live for more than an hour, problem never happen. Check my wiring say my in-house wiring problem and change to connect another pair. Problem still persist.

friend you seem to have a lot of problems with ST. either you are unlucky or ST is really screwed up.

 

[renfred89]

Broadband light blinking is NOT common, it should be stable.

probably he's referring to the Ethernet and wireless lights.. hahas..

 

[kapitansg]

Broadband light blinking is NOT common, it should be stable.

I'm just an ordinary user of internet service. Not a techie.

My Aztech FG7008 router light is always blinking and I presume it is due to activities or data consumption.

I don't have any problem with my internet connection.

I'm just curious why you said that the broadband light should not blink.

 

[Mecisteus]

I'm just an ordinary user of internet service. Not a techie.

My Aztech FG7008 router light is always blinking and I presume it is due to activities or data consumption.

I don't have any problem with my internet connection.

I'm just curious why you said that the broadband light should not blink.

i dont have this router. but based on my engineering knowledge and understanding of how electronics work, the broadband should NOT be blinking. just like the power button, it should always be ON all the time. if blinking, it means they are having intermittent issues which should not be happening.

anyway, im not sure why is there a confusion. just refer to the documentation. see page 12. the explanations there are very clear.

ftp://ftp.aztech.com/support/SINGAP...Aztech FG7008GR(AC) Easy Start Guide v1.0.pdf

 

[TechVodoo]

i dont have this router. but based on my engineering knowledge and understanding of how electronics work, the broadband should NOT be blinking. just like the power button, it should always be ON all the time. if blinking, it means they are having intermittent issues which should not be happening.

anyway, im not sure why is there a confusion. just refer to the documentation. see page 12. the explanations there are very clear.

ftp://ftp.aztech.com/support/SINGAP...Aztech FG7008GR(AC) Easy Start Guide v1.0.pdf

i would think no constant blinking is good. For my case, when I switch off the power, the lightings go off and when I switch on the power, the lightings will start to blink. After that, it will be constant with no blinking. That's normal, no?