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[HDD] Western Digital RMA

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Old 21-05-2008, 11:24 AM   #1
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[HDD] Western Digital RMA

Is there a local distributor we can send in defective hdd to?

i read online that we got to send in the drive and the replacement will be send to us, and that hardware clinic thread about RMA states

Solectron GLOBAL SERVICES SINGAPORE PTE LTD
(Global Service) o/b Western Digital Corporation
BLK 750B CHAI CHEE ROAD #01-01,TECHNOPARK @ CHAI CHEE,SINGAPORE 469002

is doing the RMA. Anyone cna confirm pls?

Im sending in a 1.5 TB external HDD,
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Old 21-05-2008, 11:50 AM   #2
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Yes, remember to register your product first...
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Old 21-05-2008, 11:56 AM   #3
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Yes, remember to register your product first...
Check already, its eligible for replacement. But now question is, is there RMA service distributor in Singapore? Or it is a must to send hdd down
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Old 21-05-2008, 11:59 AM   #4
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You can either send it back to the shop where you bought your ext hdd or make a trip down to solectron. I been there once to rma my hdd.
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Intel Core i7 2600K 3.4GHz
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ASUS P67 Sabertooth
Graphics Card
MSI GTX 760 Hawk 2GB
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Team Xtreem Dark DDR3-1866 6GB
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Samsung SyncMaster SA350 LED
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Intel SSD 530 Series 240GB / WD Caviar Green 1TB
Optical Storage
Samsung 22x Super WriteMaster
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Seasonic X-Series 660W Modular
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Old 21-05-2008, 12:16 PM   #5
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You can either send it back to the shop where you bought your ext hdd or make a trip down to solectron. I been there once to rma my hdd.
Noted, thanks.
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Old 21-05-2008, 01:44 PM   #6
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OT: How come my wdc hdd warranty card stated at macpherson instead of chai chee?
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Old 21-05-2008, 02:00 PM   #7
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OT: How come my wdc hdd warranty card stated at macpherson instead of chai chee?
What is the model of your hdd? What is the company name stated on the warranty card?
Processor
Intel Core i7 2600K 3.4GHz
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ASUS P67 Sabertooth
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MSI GTX 760 Hawk 2GB
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Team Xtreem Dark DDR3-1866 6GB
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Optical Storage
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Old 21-05-2008, 02:11 PM   #8
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What is the model of your hdd? What is the company name stated on the warranty card?
It is a passport 120gb. Achieva.
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Old 21-05-2008, 02:23 PM   #9
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It is a passport 120gb. Achieva.
Oh. How come my passport 160gb doesn't have the warranty card? i was told to register online with the S/N given on the seal and go to chai chee if RMA is required.
Processor
Intel Core i7 2600K 3.4GHz
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ASUS P67 Sabertooth
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MSI GTX 760 Hawk 2GB
Memory
Team Xtreem Dark DDR3-1866 6GB
Display
Samsung SyncMaster SA350 LED
Storage
Intel SSD 530 Series 240GB / WD Caviar Green 1TB
Optical Storage
Samsung 22x Super WriteMaster
Casing
Lian Li PC-7FW
PSU
Seasonic X-Series 660W Modular
Audio
Asus Xonar Essence STX
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Old 21-05-2008, 02:26 PM   #10
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Oh. How come my passport 160gb doesn't have the warranty card? i was told to register online with the S/N given on the seal and go to chai chee if RMA is required.
Thats why. How come different distributor? You bought from where?
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Old 23-05-2008, 08:31 AM   #11
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Thats why. How come different distributor? You bought from where?
WD has more than one distro in SG.
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Old 23-05-2008, 10:26 AM   #12
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wd hdd from achieva is 5 yrs 1 to 1 exchange warranty.
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Old 23-05-2008, 10:40 AM   #13
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Yup. I find Achieva's 1 to 1 exchange very useful.
I had a bad 750GB WD HD in the batch that we bought a couple months back. Just went down to Achieva in the morning to get a new replacement, pop the new drive into the NAS to rebuild the RAID5 volume, and everything was fine a few hours later.....
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Old 23-05-2008, 07:11 PM   #14
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Yup. I find Achieva's 1 to 1 exchange very useful.
I had a bad 750GB WD HD in the batch that we bought a couple months back. Just went down to Achieva in the morning to get a new replacement, pop the new drive into the NAS to rebuild the RAID5 volume, and everything was fine a few hours later.....
provided they have stock for the particular model of hdd you sent for rma,sure they will change for you on the spot,if not you still have to wait for replacement within 1 or 2 weeks.
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Old 23-05-2008, 09:49 PM   #15
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So far I've been down there twice this year (we have many HDs). Been lucky I guess as they have stock of our models each time.
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