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[Help needed] WD My passport issue

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Old 14-07-2018, 02:19 PM   #1
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[Help needed] WD My passport issue

Hi all! Would appreciate any solutions to my problem.

My WD "My Passport Essential SE" is giving my issues.

Connected to my laptop, the USB connection is intermittent and I cannot read or copy any files before the connection is lost. When it managed to remain connected, I can see all the folders, and switching among several cables did not solve the intermittent issues. I am quite sure it is the enclosure's USB circuitry that is giving me the headache.

I read that WD uses propriety driver and I can't just take the harddisk out and use it inside another generic enclosure.

Any best way around to retrieving my data, other than going to a data recovery company?

Thanks in advance.
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Old 14-07-2018, 07:13 PM   #2
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Hi all! Would appreciate any solutions to my problem.

My WD "My Passport Essential SE" is giving my issues.

Connected to my laptop, the USB connection is intermittent and I cannot read or copy any files before the connection is lost. When it managed to remain connected, I can see all the folders, and switching among several cables did not solve the intermittent issues. I am quite sure it is the enclosure's USB circuitry that is giving me the headache.

I read that WD uses propriety driver and I can't just take the harddisk out and use it inside another generic enclosure.

Any best way around to retrieving my data, other than going to a data recovery company?

Thanks in advance.
Have you tried on using another computer instead.

Portable HDD are sealed.
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Old 14-07-2018, 07:22 PM   #3
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Have you tried on using another computer instead.

Portable HDD are sealed.

not necessarily.


TS still got warranty or not? If yes RMA.


If no:


Break casing... the thing is really just a SATA to USB.


Buy a new casing from sim lim for $15. Plug into new casing.



Problem solved.
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Old 14-07-2018, 07:52 PM   #4
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not necessarily.


TS still got warranty or not? If yes RMA.


If no:


Break casing... the thing is really just a SATA to USB.


Buy a new casing from sim lim for $15. Plug into new casing.



Problem solved.
unlikely TS is able to reconnect via the sata to usb casing. i ever open one before and its soldered to their propriety board/connections.
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Old 14-07-2018, 07:57 PM   #5
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Some of the WD enclosures are just simple SATA to USB adapters so for those, it is possible to remove the HDD and plug direct to PC.

Without knowing which model, it is not possible to tell whether the HDD can be usefully extracted.
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Old 14-07-2018, 08:04 PM   #6
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i will agree ish a hit and miss.


My WD Elements lucky is SATA to USB.


So ish my freeagent go


Nowadays I no longer buy portable HDDs liao


Just get a 2.5" and HDD casing seperate.


When one component fails just change


Don't put all the eggs in one basket...

I use the Seagate Firecuda HDD got 5 yr warranty... who don't want sia. Compare with the normal line of seagate portables... 3 yrs only... some more cheaper for the same price
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Old 14-07-2018, 08:55 PM   #7
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Hi all! Would appreciate any solutions to my problem.

My WD "My Passport Essential SE" is giving my issues.

Connected to my laptop, the USB connection is intermittent and I cannot read or copy any files before the connection is lost. When it managed to remain connected, I can see all the folders, and switching among several cables did not solve the intermittent issues. I am quite sure it is the enclosure's USB circuitry that is giving me the headache.

I read that WD uses propriety driver and I can't just take the harddisk out and use it inside another generic enclosure.

Any best way around to retrieving my data, other than going to a data recovery company?

Thanks in advance.
If it uses the USB 3 Micro B connector, then the cable is usually at fault. Poor design and inherited all the flaws of micro USB. You should try with a different cable.
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Old 14-07-2018, 11:27 PM   #8
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Hi all! Would appreciate any solutions to my problem.

My WD "My Passport Essential SE" is giving my issues.

Connected to my laptop, the USB connection is intermittent and I cannot read or copy any files before the connection is lost. When it managed to remain connected, I can see all the folders, and switching among several cables did not solve the intermittent issues. I am quite sure it is the enclosure's USB circuitry that is giving me the headache.

I read that WD uses propriety driver and I can't just take the harddisk out and use it inside another generic enclosure.

Any best way around to retrieving my data, other than going to a data recovery company?

Thanks in advance.
WD latest passport series are mainly with USB PCB and data is encrypted with one of the chip.

Sent from Xiaomi MI MAX using GAGT
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Old 15-07-2018, 12:51 AM   #9
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Some of the WD enclosures are just simple SATA to USB adapters so for those, it is possible to remove the HDD and plug direct to PC.

Without knowing which model, it is not possible to tell whether the HDD can be usefully extracted.
Most WD 2.5" is USB without USB to SATA conversion. You can guess it by the size as it is usually slightly shorter then those with conversion.
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Old 15-07-2018, 12:53 AM   #10
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If it uses the USB 3 Micro B connector, then the cable is usually at fault. Poor design and inherited all the flaws of micro USB. You should try with a different cable.
You can also use a USB 2 cable and plug to one side of mini USB connector to test. Is fully backward compatible.
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Old 15-07-2018, 10:12 AM   #11
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Have you tried on using another computer instead.

Portable HDD are sealed.
Yap. Tried a few combinations of portable HDDs and cables on different PCs/laptops.

Conclusion is that the WD is intermittently recognized by Windows OS.
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Old 15-07-2018, 10:15 AM   #12
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Some of the WD enclosures are just simple SATA to USB adapters so for those, it is possible to remove the HDD and plug direct to PC.

Without knowing which model, it is not possible to tell whether the HDD can be usefully extracted.
My WD model is the Passport Essential SE. Did a search using Google and it is supposed to have proprietary circuitry onboard the HDD for the SATA-to-USB.

One frequent quoted solution is to get a donor board from a similar model to extract the data.
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Old 15-07-2018, 10:16 AM   #13
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i will agree ish a hit and miss.


My WD Elements lucky is SATA to USB.


So ish my freeagent go


Nowadays I no longer buy portable HDDs liao


Just get a 2.5" and HDD casing seperate.


When one component fails just change


Don't put all the eggs in one basket...

I use the Seagate Firecuda HDD got 5 yr warranty... who don't want sia. Compare with the normal line of seagate portables... 3 yrs only... some more cheaper for the same price
hd and separate casing - cheaper option?
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Old 15-07-2018, 10:17 AM   #14
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If it uses the USB 3 Micro B connector, then the cable is usually at fault. Poor design and inherited all the flaws of micro USB. You should try with a different cable.
As mentioned, I tried with different cables and HDDs and concluded that the WD USB interface is intermittent.
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Old 15-07-2018, 10:18 AM   #15
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Yap. Tried a few combinations of portable HDDs and cables on different PCs/laptops.

Conclusion is that the WD is intermittently recognized by Windows OS.

ensure usb cable, usb port on pc is not oxidised or corroded
back up the data quickly and send for rma.
do it with a desktop, least its more 'powerful'
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