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Custom PC Build -- RMA Parts (What are members knowledge and experiences like?)

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Old 12-01-2021, 01:35 AM   #1
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Custom PC Build -- RMA Parts (What are members knowledge and experiences like?)

Hi HWZ members,

I'm posting to describe my recent situation past week with custom-build PC and to seek helpful insights into RMA (return merchandise authorization)of PC parts.

1. My first ever custom PC was purchased and assembled at a store at Sim Lim Square SLS back in March 2020 after several decades of branded PCs.

So recently, my PC has problems with powering/booting on random occasions, or would turned of by itself intermittent since Oct 2020. It finally give way last Thursday. I brought the PC back to SLS store for diagnosis and "1YR free rectification service" as stated on purchase receipt.

I was informed by SLS staff that PC issues were narrowed to CPU (Ryzen 5 3600X) or Motherboard (MSI B450 Tomahawk Max), latter being the likeliest culprit with its VGA component.

2. Both parts were sent back to local distributor Corbell on Friday for further investigation, and RMA return merchandise authorization.

What are HWZ folks' knowledge and experiences in dealing with Custom PCs warranty coverage norms and expectation in general?

3. Is 4-8 weeks average timefram "typical and normal industry standards"?

4. Specifically, how's the warranty coverage processes like when you deal through via SLS shops? E.g. is the SLS seller or Distributor

or
5. Corbell service center, e.g. 1-for-1 replacement. How is service like.


My experiences thus far, with HP or Dell/Apple [Desktops & Laptops] repairs have been pretty much 1 day to 3 days, during yesteryears of 1998-2015.
And of course, I imagined PC warranty to be like mobile phones, washing machines, fridges -- reasonably-time-fixes, in 2021.

Wasn't expecting such 'long timeframe for custom PC parts', hence this new thread.
Thanks for taking time to read.
Your replies are gladly welcome. tyty.
Processor
AMD Ryzen 5 3600X
Mainboard
MSI AMD B450 Tomahwak Max
Graphics Card
Zotac Nvidia GeForce GTX 1660 Super 6GB
Memory
G.Skill Flare X DDR4 3200 CL16 (2x8GB)
PSU
Seasonic S12III 650W Bronze
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Win 10 Home

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Old 12-01-2021, 02:54 AM   #2
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RMA time depends on whether the distributor has stock in hand or need to get stock from the manufacturer. About two months for a motherboard seem about right. The CPU can probably turnaround faster.

Most guys here would probably buy a CPU+MB and sell the replacements when they eventually arrive.
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Galax GTX 1070Ti EX-SNPR
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Display
Acer Predator Z35
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Old 12-01-2021, 03:47 PM   #3
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That's one solution. Too save time on a daily essential!
Feels kinda of riskyof spending more and more on parts with non-guaranteeed working condition or replacement fix by distributors/sellers.

So 'norms in SG market' is = that free 1-yr warranty from seller/builder is not same as 2 or 3-yr warranty coverage of branded PC, e.g. HP... Mmm
Processor
AMD Ryzen 5 3600X
Mainboard
MSI AMD B450 Tomahwak Max
Graphics Card
Zotac Nvidia GeForce GTX 1660 Super 6GB
Memory
G.Skill Flare X DDR4 3200 CL16 (2x8GB)
PSU
Seasonic S12III 650W Bronze
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Old 12-01-2021, 05:04 PM   #4
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RMA usually 6-8 weeks.....
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Old 12-01-2021, 07:17 PM   #5
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That's one solution. Too save time on a daily essential!
Feels kinda of riskyof spending more and more on parts with non-guaranteeed working condition or replacement fix by distributors/sellers.

So 'norms in SG market' is = that free 1-yr warranty from seller/builder is not same as 2 or 3-yr warranty coverage of branded PC, e.g. HP... Mmm
You pay for the warranty and next-day service.
Processor
Ryzen 3700X
Mainboard
Gigabyte AX370 Aorus Gaming K7
Graphics Card
Galax GTX 1070Ti EX-SNPR
Memory
Team T-Force Night Hawk 2X8GB DDR4-3200@3600 16-17-19-36 1.36V
Display
Acer Predator Z35
Storage
Adata 2TB SX8200 Pro + Sandisk 480GB Extreme Pro + 2X4TB HGST NAS + 8TB Seagate Barracuda
Casing
Phanteks P400S
PSU
Corsair AX1200i
OS
Windows 10 Pro v1909

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Old 12-01-2021, 07:26 PM   #6
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all local distros r pretty much ****
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Asrock B550M PRO4
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G.SKILL RIPJAWS V 3600MHz CL16 2*8GB @ 1.38V
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BenQ EX2510 MOBIUZ Gaming IPS 144hz 1ms Monitor
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Old 12-01-2021, 08:12 PM   #7
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1. The local distributors are very hard to reach -- tried several times without calls answered @ Corbell. :-< Today

Qn -- btw, is vrzone-forum dead? Account registered 2x! But zero email in inboxes to activate. I visited vrzone-forum after clicking directly from Corbell official website....
https://corbell.com.sg/ --- hwz / fb / vrf
#self thought -- probably outdated, unmanned wrong info. idk

2. https://forums.hardwarezone.com.sg/h...r-3410530.html
The steps listed by actual members' experience with Intel's RMA.
So far, does seem like the local (distros & retailers) vs branded (international, big) for PC parts-system market here in SG have differentiating points. Like more accessible up-to-date aftersales touch-points.

3. Alas, a pity Corbell closed down their HWZ service partner channel threads last year --> https://forums.hardwarezone.com.sg/c...ce-center-166/

Thanks, it's brain-opener, to hear/exchange your accounts.

Last edited by freakkler; 12-01-2021 at 08:15 PM.. Reason: insert corbell website link
Processor
AMD Ryzen 5 3600X
Mainboard
MSI AMD B450 Tomahwak Max
Graphics Card
Zotac Nvidia GeForce GTX 1660 Super 6GB
Memory
G.Skill Flare X DDR4 3200 CL16 (2x8GB)
PSU
Seasonic S12III 650W Bronze
OS
Win 10 Home

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Old 12-01-2021, 08:13 PM   #8
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Maybe can learn some basic of pc part building so you can take the parts out and rma or find replacement.

Even if they give you 3 year warranty from seller/ builder. Rma take few weeks to month also. Anyway different parts of the pc have different lengths of warranty
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Old 12-01-2021, 08:14 PM   #9
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Yup I remembered years ago I had to RMA my gigabyte mobo, not only have to wait a couple of months, I had to pay for the shipping to taiwan! (cos it's after 1st year or some bs like that)
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Old 12-01-2021, 08:37 PM   #10
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Maybe can learn some basic of pc part building so you can take the parts out and rma or find replacement.

Even if they give you 3 year warranty from seller/ builder. Rma take few weeks to month also. Anyway different parts of the pc have different lengths of warranty
I actually did carry out self PC-building on a disused old Desktop after bringing home the NEW RIG from Cybermind. Excited to inspect and gleamed the gorgeous new toy'd innards. ... Ended up, reading manuals, Internet to see how-is-DIY-PC-done.
Very fun and easy putting tog., with MSI, Intel official guides + videos, as well as individuals' YouTube videos.


I was under impression that "1Yr FOC rectification" is under Seller (be it HP or Cybermind). Hence, brought it down to SLS for troubleshooting PC power issues.
Only when 1-year from date-of-purchase has lapsed, onus is on individual buyer to resolve e.g. liase direct with Manufacturer(s).

----------------

A side question to Custom Parts of DIY PC.

I'm going to assume DIY PC falls into mainly 2 categories: a) self-built, b) rely paid 3rd party e.g. Retailers

I went with option B and like to enquire the troubleshooting / RMA workflow from anyone who have dealt with Retailer's Builders.

Currently, my sent-in custom PC has been left with Cybermind for some days.
Recap so far:

1. Diagnosis was quick turnaround, took 1 day.
2. Communication pretty non-existent and inconsistent. First, someone informed me only MB (suspected vga component faulty) sent. But cannot be certain what (are) root causes. So few days later, Mon 11Jan, was told MB+CPU sent to Corbell distributor (last Friday) for final diagnosis / confirmation.

3. So RMA was handled by Retailer. ---> Is this routine? Responsibility or bonus (within warranty)?
4. So far, my parts whereabouts unknown, and no RMA number was logged after checking in with Cybermind ---> Is this routine too?? no RMA since Retailer handled on behalf of customer with Distributor ... idk, thus checking in with HWZ readers. Thanks once again!!
Processor
AMD Ryzen 5 3600X
Mainboard
MSI AMD B450 Tomahwak Max
Graphics Card
Zotac Nvidia GeForce GTX 1660 Super 6GB
Memory
G.Skill Flare X DDR4 3200 CL16 (2x8GB)
PSU
Seasonic S12III 650W Bronze
OS
Win 10 Home

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Old 12-01-2021, 08:43 PM   #11
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Yup I remembered years ago I had to RMA my gigabyte mobo, not only have to wait a couple of months, I had to pay for the shipping to taiwan! (cos it's after 1st year or some bs like that)
What? Then buy local for what if have to pay shipping?
Processor
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Old 12-01-2021, 08:46 PM   #12
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all local distros r pretty much ****
Let me share my first and only rma experience. Gpu every now and then would black screen. It was Asus expedition rx570 4gb.

Sent in to ban leong on 23rd Dec 2020, got a call on 5th Jan asking if me OK with replacement of 5500xt 8gb. Told him me ok, today ban leong called and said can collect. Collected a brand new sealed in box set.
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Processor
Intel I7-8700K@5Ghz
Mainboard
Gigabyte Z390M Gaming
Graphics Card
Palit Gamerock 3070 OC
Memory
4x8Gb Corsair Vengeance RGB Pro
Display
Dell S2417DG
PSU
Evga G2 850W
OS
Windows 10 Pro

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Old 12-01-2021, 08:59 PM   #13
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Let me share my first and only rma experience. Gpu every now and then would black screen. It was Asus expedition rx570 4gb.

Sent in to ban leong on 23rd Dec 2020, got a call on 5th Jan asking if me OK with replacement of 5500xt 8gb. Told him me ok, today ban leong called and said can collect. Collected a brand new sealed in box set.
Ty for sharing.

a. did you self-diagnose to isolate root cause of issue?
b. Self-RMA with distributor again. .. I've been quite naive+noob. Think I will do it in the future, even before my 'retailer's warranty of 1-yr coverage expires', too!!
c. wow, that's around 20 days for local replacement GPU component. icic.
I pray that you were in better shape than me, in terms of having a 2nd workable computing unit to fall back on. Gratz it's done deed now.
Processor
AMD Ryzen 5 3600X
Mainboard
MSI AMD B450 Tomahwak Max
Graphics Card
Zotac Nvidia GeForce GTX 1660 Super 6GB
Memory
G.Skill Flare X DDR4 3200 CL16 (2x8GB)
PSU
Seasonic S12III 650W Bronze
OS
Win 10 Home

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Old 12-01-2021, 08:59 PM   #14
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Generally a good experience with Convergent and PC Themes.

1. Convergent: Corsair, broken tempered glass side panel of casing (my fault) but they ordered from HK, had to wait for a week or so, and collected. No cost. They said subsequent ones would incur $20-$30, which is reasonable for a $200+ case.

2. PC Themes: Corsair RAM - faulty but within 7 days (or is it 10 days) so got a 1:1 replacement. I did show them my Memtest86 results as a courtesy.
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Old 12-01-2021, 09:03 PM   #15
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Let me share my first and only rma experience. Gpu every now and then would black screen. It was Asus expedition rx570 4gb.

Sent in to ban leong on 23rd Dec 2020, got a call on 5th Jan asking if me OK with replacement of 5500xt 8gb. Told him me ok, today ban leong called and said can collect. Collected a brand new sealed in box set.
5500XT 8GB is quite an upgrade from RX 570 4GB. Ban Leong could have given you the 4GB version instead.
Processor
Ryzen 3700X
Mainboard
Gigabyte AX370 Aorus Gaming K7
Graphics Card
Galax GTX 1070Ti EX-SNPR
Memory
Team T-Force Night Hawk 2X8GB DDR4-3200@3600 16-17-19-36 1.36V
Display
Acer Predator Z35
Storage
Adata 2TB SX8200 Pro + Sandisk 480GB Extreme Pro + 2X4TB HGST NAS + 8TB Seagate Barracuda
Casing
Phanteks P400S
PSU
Corsair AX1200i
OS
Windows 10 Pro v1909

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