johnnytann |
26-10-2020 12:07 PM |
Quote:
Originally Posted by delson_tan
(Post 130473369)
Fortunately I do not have experience with that. Maybe if you can ask them if you could send only the back part without the legs so it will be cheaper?
Did you go thru ezbuy Prime? If so, you can try dispute with their customer service to settle for you.
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The back doesn't have any mechanism, it is from the mechanism under the seat. And now that the seat is press fitted very tightly to the base, I can't remove it unless using a hammer to knock it out or wrench to pull it out, but afraid will spoil it further and later the seller says I'm the one who caused the issue. Do you know how much to ship the seat back? Because I think it is the heaviest part, like at least 15kg.
Yes shipped using Ezbuy Prime, I already contacted Ezbuy Prime and they just outright told me to settle with the merchant. They say because it is not a prime eligible item, but considered Ezship using prime membership, so it's not applicable for compensation or return since is a manufacture defect and not a damaged from shipping.
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