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If you’re thinking of buying a Secretlab chair… do NOT. Winter will come.

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Old 23-04-2019, 10:40 AM   #466
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Your zipper position could be in the wrong position that’s why kena scratch, not that the zipper ‘purposely’ scratch the chair. Somemore it is a few scratches and I don’t think you can feel it.

You would have know their limited warranty if you had read their limited warranty disclaimer





Customer service is ******** man. My lumbar support pillow's zipper scratched my backrest. Now my backrest have a few scratches. When i contact them, they said its not covered by warranty.... Their own product can cause scratches among themselves. Very disappointing...
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Old 24-04-2019, 08:40 AM   #467
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the Batman one looks cool
who got it already?
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Old 24-04-2019, 10:54 AM   #468
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Wear and tear is normal. Over time peel is alright. But if peel too fast then not alright.
What is your definition of "over time", "too fast" and "not alright"?
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Old 24-04-2019, 11:21 AM   #469
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What is your definition of "over time", "too fast" and "not alright"?

Value is in the eye of the beholder. For me, if I pay $800 I expect it to last me at least 5 years? Gotten myself a 2nd hand herman miller at that price so... that's what I expect.

If within 1~2 years I would think that's really bad value.

So up to you honestly. If you think $600 or however much money the chair cost for 1 year is good enough then so be it
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Old 24-04-2019, 12:40 PM   #470
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was told the new improved version is less likely to peel.
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Old 24-04-2019, 04:47 PM   #471
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Softweave is good and comfortable but you will feel that the chair is hard as rock during your first few weeks of usage.

Prolong sitting on the chair without turning aircon on a hot afternoon also wont feel that warm as compared to the leather chairs.

Honestly, is the softweave version better? I know it still hasn't stood the test of time but material wise, it should not have the peeling issues. My chair just broke after 4 years of use and thinking of replacing. Not keen on HM as I only otherwise use the chair when gaming and not worth spending so much. Those with softweave, happy to hear your experience so far. Thanks in advance!
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Old 25-04-2019, 08:34 PM   #472
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i guess softweave is a better choice.
i’m going for it.

Softweave is good and comfortable but you will feel that the chair is hard as rock during your first few weeks of usage.

Prolong sitting on the chair without turning aircon on a hot afternoon also wont feel that warm as compared to the leather chairs.
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Old 25-04-2019, 11:32 PM   #473
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Softweave is good and comfortable but you will feel that the chair is hard as rock during your first few weeks of usage.

Prolong sitting on the chair without turning aircon on a hot afternoon also wont feel that warm as compared to the leather chairs.
Thanks very much for your honest review. I prefer stiff chairs as I am always in attack posture during FPS. ������

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Old 26-04-2019, 08:06 AM   #474
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So far the best (and most expensive) chair I've used. Bought the softweave version a year ago.
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Old 28-04-2019, 02:55 PM   #475
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Customer service is ******** man. My lumbar support pillow's zipper scratched my backrest. Now my backrest have a few scratches. When i contact them, they said its not covered by warranty.... Their own product can cause scratches among themselves. Very disappointing...
$600+ chair not properly covered by warranty?
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Old 28-04-2019, 02:57 PM   #476
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Your zipper position could be in the wrong position that’s why kena scratch, not that the zipper ‘purposely’ scratch the chair. Somemore it is a few scratches and I don’t think you can feel it.

You would have know their limited warranty if you had read their limited warranty disclaimer






"defects in the products" not covered by the warranty? lol.
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Old 29-04-2019, 11:07 AM   #477
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"defects in the products" not covered by the warranty? lol.

quite standard to mention that. It can be interpreted that if during assembly you realize something is wrong already with the individual parts, you have to tell them already. Any damages because you still went ahead will not be covered.
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Old 09-05-2019, 10:42 PM   #478
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I expected better paying such a premium for this chair. I also have the peeling issue, and customer service out of "goodwill" offered a $100 discount trade-in just because it is still under warranty. Heck...a chair I had previously that was half the price lasted longer than this! Looks like I have to paste some sticker over the peeling spot
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Old 10-05-2019, 07:46 AM   #479
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Pay and have it rewrap..
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Old 17-05-2019, 04:14 PM   #480
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I had the same issue with them. Horrible and their trade in offer = usual discounts they give now and then anyway.

Sadly many will open see this forum when their "new" chair turns to ****

I expected better paying such a premium for this chair. I also have the peeling issue, and customer service out of "goodwill" offered a $100 discount trade-in just because it is still under warranty. Heck...a chair I had previously that was half the price lasted longer than this! Looks like I have to paste some sticker over the peeling spot
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