I faced the exact same issue with a cracked screen. On day 1 after I received the monitor, I had to tilt the monitor with my right hand to access the back panel to install the ports, because my table is sealed to my wall (I cannot position myself behind the monitor). After plugging in the port, realised that the screen had a slight depression where my thumb was and screen is cracked.
Customer service told me to purchase a replacement set at S$389 and return the defective set to them. Looks like they are not warranting cracked screen at all even though the warranty at the website says they do. Really very pissed off that the construction of the monitor is so delicate and they can get away from honouring the warranty so easily!