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SSD locked due to MSI Secure Erase

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Old 28-04-2018, 02:35 PM   #1
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SSD locked due to MSI Secure Erase

Dear Corbell,

I recently bought a 8400, msi b360 gaming arctic motherboard, cryorig h7, galax exoc 1060 3gb and seasonic focus plus 650w during Lazada birthday sale. I reused my old 2666 DD4 ram and Samsung 850 Pro 512gb.

The reason I bought all the said model because of Corbell excellent aftersale service.

Received it yesterday, fixed it with no issues.

Using the MSI Secure Erase to delete and showed successful. Went back to install windows 10 using the bootable disc however unable to.

The drive showing locked drived.

I tried using the magic parted tool to erase but to no avail.

The magic parted tool showed the following:
not frozen however is locked (ATA Security is: ENALED, PW level MAX, **LOCKED** [SEC4]

I have tried commonly used password for locked drive found in the internet but to no success.

I have been using the magic parted tool for years to erase and there is no issue.

However yesterday, after using the MSI secure erase I am unable to access my drive now.

I am at my wit end. Please advice.

Thanks.

Regards,
K
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Old 29-04-2018, 09:29 PM   #2
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Advise you to read about different FDE levels, opal and bitlocker etc before using them. If you turned it on, you have flipped a switch that is not meant to be reversible for security reasons to protect the data in there. Not sure if you're using a TPM or normal unlock key for the drive but its gone when you did the factory reset.

Its also a standard procedure and the drive can no longer be secure erased without a PSID revert tool that is only held by the disk manufacturer. You can read more about 3rd party PSID revert tool, Samsung doesn't distribute their version. But take note that once you PSID revert your data is gone.

If your goal is to get a working drive and not the data, RMAing the SSD to its distributor will be a plausible option. But Eternal Asia does not have Samsung PSID revert tools They will resort to drive replacement. Be careful when you use those elevated FDE features, what things you need to keep in cold storage... But if your computer is not in a risky environment you probably don't need to use this.
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Old 30-04-2018, 12:18 AM   #3
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Thanks for the reply, I have read about the some information you have given however I have never encrypted my hardisk nor used any password.

This ssd is used in my older desktop and recently personal laptop at home.

Yes, the end goal is to get the ssd working again, nevermind the data.

Advise you to read about different FDE levels, opal and bitlocker etc before using them. If you turned it on, you have flipped a switch that is not meant to be reversible for security reasons to protect the data in there. Not sure if you're using a TPM or normal unlock key for the drive but its gone when you did the factory reset.

Its also a standard procedure and the drive can no longer be secure erased without a PSID revert tool that is only held by the disk manufacturer. You can read more about 3rd party PSID revert tool, Samsung doesn't distribute their version. But take note that once you PSID revert your data is gone.

If your goal is to get a working drive and not the data, RMAing the SSD to its distributor will be a plausible option. But Eternal Asia does not have Samsung PSID revert tools They will resort to drive replacement. Be careful when you use those elevated FDE features, what things you need to keep in cold storage... But if your computer is not in a risky environment you probably don't need to use this.
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Old 30-04-2018, 02:10 AM   #4
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hav u tried switching the sata controller to ide mode, then try again with parted magic
some pple say tat could be 1 possible bypass method...
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Old 30-04-2018, 10:22 AM   #5
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Morning,

Was googling around last night.
Most suggestions led to using diskpart to try to unlock it.
https://appuals.com/diskpart-manual-...-instructions/
Last alternative suggested was to try RMA it.

Frankly, I don't have a solution either.
Will place this thread to HWC for more eyeballs
Perhaps, the community can help better.
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Last edited by clon22; 30-04-2018 at 10:24 AM..
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Old 30-04-2018, 10:54 AM   #6
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https://github.com/Drive-Trust-Alliance/sedutil/wiki

Might want to query things like the opal status in this wiki but its a command line tool. No idea if that helps.
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Old 30-04-2018, 11:57 AM   #7
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Personal experience, I had encountered similarly on an older SSD.
(Because I always interchange them for hardware testing.)
I was taking in and out, and there was once after it just become write protected.
I tried to format and it didn't work.
After a few more tries, it couldn't detect.

Your ssd is 5yrs warranty if I'm not wrong.
Perhaps, just get it RMAed if all else doesn't work?
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Old 30-04-2018, 12:22 PM   #8
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Moved to HWC as requested.

See if anyone here encounter the same issue and can help.
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Old 30-04-2018, 01:07 PM   #9
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Moved to HWC as requested.

See if anyone here encounter the same issue and can help.
Thanks bro.
Maybe more bros here can help on this.
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Old 30-04-2018, 01:13 PM   #10
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The fastest way out is the RMA route.
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Old 30-04-2018, 01:31 PM   #11
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RMA the drive.
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Old 30-04-2018, 03:47 PM   #12
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I use to encounter this issue of what you are facing. I tried all kinds of method to Secure Erase. but failure to do so.. even using diskpart, the encryption key is still on the SSD itself. however if you have a Lenovo notebook with a CDrom / DVDrom .. you can try using the HDDErase tool from Lenovo.

it will erase the encryption key and to do a Secure Erase on your SSD. that's how I get rid of the encrypted key.

this is where you can get the HDD Erase tool .. but only supported using Lenovo PC, Laptop or notebook. Just a note.. it works with any type of SSD Brand.

ThinkPad Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State
https://support.lenovo.com/us/en/downloads/ds019026

anyway spawn read your pm.
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Old 30-04-2018, 04:14 PM   #13
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You can re-do the secure erase again using parted magic, but this time type in the password.

http://www.overclockers.com/forums/s...=1#post6872332

If not, got to boot from parted magic CD and then issue the hdparm command. (this is the whole thread)

http://www.overclockers.com/forums/s...Locked-my-HDDs

The last thing to try in the post is to hot unplug/plug back power cable and then issue the command hdparm again.


Last edited by AMAT; 30-04-2018 at 04:22 PM..
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Old 30-04-2018, 10:38 PM   #14
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Sorry just got home, earlier in the afternoon I went to Samsung EA to do RMA however no stock ask to come back on Wednesday afternoon.

@AMAT I have tried both options but to no avail
@KleoZy I am trying your method now.

Thanks guys for the response.
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Old 01-05-2018, 09:48 AM   #15
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Some data recovery tools have the unlock feature.
I'm not sure if it applies to SSD also.
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