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[Guide]How to RMA your Intel Processor

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Old 23-05-2012, 01:07 PM   #46
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rma thru reseller confirm take longer...

they have other things to do afterall. should have rma by yourself
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Old 23-05-2012, 01:21 PM   #47
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rma thru reseller confirm take longer...

they have other things to do afterall. should have rma by yourself
Tried to do that. After answering a bunch of questions from Intel, they refuse to admit that the CPU was faulty and insist that I bring it back to the reseller for confirmation.
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Old 23-05-2012, 02:03 PM   #48
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Tried to do that. After answering a bunch of questions from Intel, they refuse to admit that the CPU was faulty and insist that I bring it back to the reseller for confirmation.
I had RMAed a perfectly ok CPU chip (but it was AMD) and they accept n give me a replacement chip within 5 working days.

It is really how you convinced them.

Tell them you use stock cooler n didn't do any overclocking.
You changed mobo, rams,......etc and yet still cannot boot the system.
So concluded cpu chip spoilt.

I hate to say this...but AMD RMA is much more straightforward.
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Old 23-05-2012, 02:35 PM   #49
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Basically here's how it goes when i call intel :-
me : I want to RMA my cpu.
intel : What is wrong with the chip.
me : The PC randomly blue screen when I'm using it. Here's what I've done :-
1. Load default BIOS setting.
2. Switch the ram and try with a single piece.
3. Switch the mobo.
4. Switch the GPU.
5. Replace the DVD writer.
6. Install new Window OS.
(After a long pause) - Probably checking with the technical staff.
intel : Have you try updating the mobo BIOS ?
me : I don't see the need, as I have been using the PC over a year without issue.
(Another long pause)
intel : Have you try installing windows with another disc ?
me : When you purchase windows, do they give you a backup disc as well.
(Another long pause)
intel : Have you try using another PSU ?
me : (Getting angry) I am an end user. I do not fix computer for a living. I do not have another PSU to troubleshoot problem !!!
(Another long pause)
intel : We cannot confirm that the CPU is faulty. Maybe you sent it back to the reseller to confrim that the CPU was indeed faulty.
me : Thank you for wasting 1 hour of my time answering your stupid questions. Good Bye !!! (Just kidding - I only said goodbye cause by this time I was already boiling inside)
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Old 23-05-2012, 03:11 PM   #50
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Thanks for the account....my experience with AMD wasn't like that.
I just apply an account n file my complaint.
The techsupport get back to me to asked me a few simple questions.
Next day.....they email me with instructions to mail back to defective cpu.
voila! 2 days later....a courier guy knock my door n pass me my new PIB.

Everything is thru email....

Anyway, I think you should had just answered yes to their enquiries.
Update BIOS yes....reinstall yes....change PSU yes.....
But don't answer yes if they ask you whether you use another cooler other than stock...or overclocking.

I think Mach3.2 had done up an impressive QnA in this thread.

Ah well.....thanks for contributing though......maybe you have to hound the reseller again.

Last edited by Steyr69; 23-05-2012 at 03:14 PM..
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Old 23-05-2012, 03:19 PM   #51
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As i was typing the story, they have called. Already sent someone to collect a BNIB CPU. Nightmare finally over.
Steyr69 and LesterQ like this.
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Old 23-05-2012, 03:32 PM   #52
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As i was typing the story, they have called. Already sent someone to collect a BNIB CPU. Nightmare finally over.
congratz.....i think the reseller might have saw your posting...then expedited.....
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Old 26-05-2012, 10:35 PM   #53
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Documents the FeDex guy will give you to fill up.
*Thanks raidorz!*



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Old 06-06-2012, 01:20 AM   #54
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Must i fill up the document on the same day or what?
Or they will send you the documents, then the courier will pick up a few days later?
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Old 06-06-2012, 02:43 PM   #55
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Must i fill up the document on the same day or what?
Or they will send you the documents, then the courier will pick up a few days later?
The documents come you can take your time to fill up. After that, call Fedex and schedule a pick up.
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Old 07-06-2012, 07:11 PM   #56
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i received the email of instructions, how long before the fedex guy will come to send me the documents and envelope?
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Old 11-06-2012, 05:36 PM   #57
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I think you should had just answered yes to their enquirers.
Update BIOS,reinstall change,PSU.
But don't answer if they ask you whether you use another cooler other than stock or overclocking.
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Old 22-12-2012, 12:55 AM   #58
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Sorry for bringing up old thread.I just got the fedex mail today.. Tml can call fedex to schedule pick up tml? Anybody got pack ur cpu box properly like put in bubble wrap? Essential? So if tml fedex come collect, i assume it will come in like after the new year.. This time of the year so many pubic holidays..
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Old 27-03-2013, 08:18 AM   #59
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just an update:

good news Intel does not require you to send the bulky fan anymore..less trouble in packing it
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Old 17-04-2013, 11:53 AM   #60
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bare own rma cost

Hi Experts/Brothers,

I have to bare own courier expenses to send faulty unit to Intel Penang.
Please advice if It is ok to use registered mail speed post or must I use DHL, Fedex or UPS?
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