HWZ Forums

lorettatay · 11-07-2018, 12:51 PM

Need receipt to claim warranty?

Snoweagle · 11-07-2018, 03:54 PM

tskeng wrote:

what version is the new firmware?

Current latest is 5.6.0.

lorettatay · 12-07-2018, 06:33 PM

just joined the e8 family !

Snoweagle · 12-07-2018, 08:06 PM

lorettatay wrote:

just joined the e8 family !

Welcome aboard!

lorettatay · 12-07-2018, 08:40 PM

tried to update the app and halfway there is a internal error 4-0

Snoweagle · 12-07-2018, 09:06 PM

lorettatay wrote:

tried to update the app and halfway there is a internal error 4-0

If not, try to remove and add back the app, and also unpair and pair the E8 again.

lorettatay · 12-07-2018, 11:51 PM

Managed to update to latest firmware. Spent about one hour trying to connect to my pixel 2 xl and another device. But finally managed to get it connected.

Snoweagle · 13-07-2018, 12:14 AM

lorettatay wrote:

Managed to update to latest firmware. Spent about one hour trying to connect to my pixel 2 xl and another device. But finally managed to get it connected.

Glad to hear that!

FireHobbit · 14-07-2018, 10:59 AM

I was wondering if the earpiece will be overcharge by always placing back into the case to charge after use. Any thou haha

Snoweagle · 14-07-2018, 03:15 PM

FireHobbit wrote:

I was wondering if the earpiece will be overcharge by always placing back into the case to charge after use. Any thou haha

Of course not, it's meant to be placed inside its charging case after use. Similarly with other types, once it's placed inside the charging case, it'll charge the earbuds. Once charging is full, it'll automatically stop charging.

But if you've not used the earbuds for an extended time, definitely the battery's charge inside the earbuds will gradually deplete. Once it depletes to a threshold level, the charging case will automatically recharge the earbuds until full, and the cycle continues.

Help this helps.

NewTabX · 17-07-2018, 10:37 AM

Got my E8 at 379$ at DFS! So happy to join the family!

Does anyone E8 sometimes skip during play? Mine does. Both sides will have a spilt second slience while playing. Not very frequent though.

I have updated my firmware.

Snoweagle · 17-07-2018, 10:57 AM

NewTabX wrote:

Got my E8 at 379$ at DFS! So happy to join the family!

Does anyone E8 sometimes skip during play? Mine does. Both sides will have a spilt second slience while playing. Not very frequent though.

I have updated my firmware.

Yes it does happen sometimes, including mine. Usually wireless earphones have a tendency to get sound interruptions during certain conditions.

The E8 is connected via NFMI and is generally more stable than Bluetooth. If you use your E8 and go near magnetic readers/NFC devices or equipment, the interruption will occur.

NewTabX · 17-07-2018, 12:13 PM

Snoweagle wrote:

Yes it does happen sometimes, including mine. Usually wireless earphones have a tendency to get sound interruptions during certain conditions.

The E8 is connected via NFMI and is generally more stable than Bluetooth. If you use your E8 and go near magnetic readers/NFC devices or equipment, the interruption will occur.

Ah, I see. Thanks! About the warranty, we just have to register the product online right? No extra actions like filling in warranty card and old-school stuff like that ?

Snoweagle · 18-07-2018, 04:30 PM

NewTabX wrote:

Ah, I see. Thanks! About the warranty, we just have to register the product online right? No extra actions like filling in warranty card and old-school stuff like that ?

That's right.

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