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SE846 right side no sound

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Old 16-02-2015, 06:55 PM   #46
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Join Date: Apr 2008
Posts: 14,421
Bad experience with Grand Tech.Went down today and expect to have a new replacement on the spot since shure has communicated to Grand Tech on the replacement. Instead i was ask to leave my faulty SE846 and get back to 5 days once they diagnose the problem. I tried explain that it suppose to be a special case replacement but he told me is the same treatment to any customer that walk in. So disappointed with the Grand Tech.Their service is seriously lacking. Also they didnt update thier website with their new address.10 ubi crescent #02-02 ubi tech park lobby A. Pls take note for anyone seeking service support.
Did shure offer u direct replacement, allowing u to ship to shure usa direct?
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Old 17-02-2015, 09:07 AM   #47
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Join Date: Mar 2001
Posts: 8,856
I was the first batch of 846. In the end RMA once with a similar problem (left or right no sound, forgot)- they replace for free for me. No problem since.

There are still quite a few fans of the 846 bass and mids around here
TS, this shows that you are not alone on this issue. Mainly is due that it is under reported on this problem and now you got to deal with Grandtech attitude on the RMA matters... its time bro....
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