HWZ Forums

Login Register FAQ Mark Forums Read

Treoo.com

Like Tree8Likes
  • 1 Post By ksapple
  • 1 Post By ksapple
  • 1 Post By shadow84
  • 1 Post By Dreammusic
  • 1 Post By Silvialite
  • 1 Post By loster
  • 1 Post By ksapple
  • 1 Post By Silvialite
Reply
 
LinkBack Thread Tools
Old 05-12-2017, 12:49 PM   #1
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Treoo.com

Just to do a quick review.

If you guy wan to repair or reshell dun bother with them.

Staff poor communication.
Long waiting time

Send my earphone on 5th Oct to check if possible to reshell, only get back to me 2-3 weeks later, reason cuz the staff in charge is oversea they dunno anything.

After making full payment + ear impression on 1st Nov. I was told 4-6 weeks.
Fast forward today, Live chat them, was told still need a few more weeks.

Can't even give a proper date.

So please if u wan reshell make sure u can wait for 3 months if not dun bother
wwenze likes this.
__________________
3 Apple
ksapple is online now   Reply With Quote
Old 05-12-2017, 10:25 PM   #2
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Reply at 9 pm, required another 3 weeks.

Making my reshelling earphone only ready after Christmas. 1st Nov till 28th Dec??

No update, until I start asking them. Please reconsider if u guys wan to reshelling or do custom with them

Sent from Sony G8142 using GAGT
wwenze likes this.

Last edited by ksapple; 05-12-2017 at 11:18 PM..
ksapple is online now   Reply With Quote
Old 06-12-2017, 07:39 AM   #3
High Supremacy Member
 
shadow84's Avatar
 
Join Date: Apr 2009
Posts: 26,431
They send to China for reshell. So im guessing there is some effects from 11.11 and 12.12?
wwenze likes this.
__________________
Life is short, live to the fullest.
shadow84 is online now   Reply With Quote
Old 06-12-2017, 02:50 PM   #4
Member
 
Dreammusic's Avatar
 
Join Date: Apr 2006
Posts: 265
Actually if you do Noble custom from Stereo also need to take around that long and festive season when the orders pile up may take longer.
wwenze likes this.
__________________
Portable rig: UM Legacy/AK240

Main rig: Macbook/IUSB3/iDSD Micro/Grado RS1/Audeze LCDX
Dreammusic is offline   Reply With Quote
Old 06-12-2017, 05:26 PM   #5
Arch-Supremacy Member
 
Silvialite's Avatar
 
Join Date: Dec 2010
Posts: 12,783
Which company did they send your iem to do the reshell?
wwenze likes this.
Silvialite is offline   Reply With Quote
Old 06-12-2017, 06:19 PM   #6
Senior Member
 
Join Date: Apr 2004
Posts: 1,258
Yup. AAW locally also need around 8 weeks
wwenze likes this.
loster is offline   Reply With Quote
Old 06-12-2017, 07:42 PM   #7
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Which company did they send your iem to do the reshell?
Nocturnal I think. I sent it well ahead of 11/11. The problem they first promised 6 wks, then say will get before Christmas. And they dun bother to update.

When I sent me iem to let them check if can repair it took they 2wks to get back to me zz just to check can reshell anot

Sent from Sony G8142 using GAGT
wwenze likes this.

Last edited by ksapple; 06-12-2017 at 07:47 PM..
ksapple is online now   Reply With Quote
Old 06-12-2017, 11:43 PM   #8
Arch-Supremacy Member
 
Silvialite's Avatar
 
Join Date: Dec 2010
Posts: 12,783
Nocturnal I think. I sent it well ahead of 11/11. The problem they first promised 6 wks, then say will get before Christmas. And they dun bother to update.

When I sent me iem to let them check if can repair it took they 2wks to get back to me zz just to check can reshell anot

Sent from Sony G8142 using GAGT
Nocturnal is a local company.

Good luck. They don't respond unless you actively chase them for updates. And probably add 1 month to the ETA they gave you.
wwenze likes this.
Silvialite is offline   Reply With Quote
Old 07-12-2017, 05:53 PM   #9
Supremacy Member
 
3SG_NS_Wong's Avatar
 
Join Date: May 2006
Posts: 9,368
Yup. AAW locally also need around 8 weeks
AAW was surprsingly fast with my W500 -> W900 upgrade.

Sent it in 9th Nov, received 1st Dec.
__________________
ლ(́◉◞౪◟◉‵ლლ(́◉◞౪◟◉‵ლლ(́◉◞౪◟◉‵ლ
3SG_NS_Wong is offline   Reply With Quote
Old 13-12-2017, 11:24 AM   #10
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Countdown from 2 weeks see will they come up with any excuse
__________________
3 Apple
ksapple is online now   Reply With Quote
Old 13-12-2017, 05:17 PM   #11
Arch-Supremacy Member
 
Silvialite's Avatar
 
Join Date: Dec 2010
Posts: 12,783
Good luck. Just collected my refit. Was slightly earlier than ETA
Silvialite is offline   Reply With Quote
Old 14-12-2017, 03:32 PM   #12
Junior Member
 
Join Date: Dec 2017
Posts: 1
Thumbs up

Hi ksapple, we managed to trace back to your order with us given the below information.

Reshell lead time has always been 6-8 weeks, and not 4-6 weeks.

In our reshell history within the past year, the only delay was for 1 customer due to a complex reshell and special parts had to be ordered.
Your reshell is still within the stipulated lead time.

It might appear to be long, because you had counted from the wrong date. It should count from 1st November onwards.

We have investigated this case, and our replies to your emails had been prompt.

We will PM you shortly.

We do our best for every customer. Including yourself, sir.


Just to do a quick review.

If you guy wan to repair or reshell dun bother with them.

Staff poor communication.
Long waiting time

Send my earphone on 5th Oct to check if possible to reshell, only get back to me 2-3 weeks later, reason cuz the staff in charge is oversea they dunno anything.

After making full payment + ear impression on 1st Nov. I was told 4-6 weeks.
Fast forward today, Live chat them, was told still need a few more weeks.

Can't even give a proper date.

So please if u wan reshell make sure u can wait for 3 months if not dun bother
tre_oo is offline   Reply With Quote
Old 14-12-2017, 09:36 PM   #13
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Hi ksapple, we managed to trace back to your order with us given the below information.

Reshell lead time has always been 6-8 weeks, and not 4-6 weeks.

In our reshell history within the past year, the only delay was for 1 customer due to a complex reshell and special parts had to be ordered.
Your reshell is still within the stipulated lead time.

It might appear to be long, because you had counted from the wrong date. It should count from 1st November onwards.

We have investigated this case, and our replies to your emails had been prompt.

We will PM you shortly.

We do our best for every customer. Including yourself, sir.
4-6 wks was told to me by the guy that send me off that day. I did also mention i wan to gt it before xmas, he even joke that it wont take so long. I been patience with u guys asking politely thru ur live chat but tat day when i livechated u responded:

Me: Hi I like to know if my order100xxxxx0 will be able to get it by this
week

Treoo: "Hi, the order should not be ready by this week as it should still take a a few more
weeks to complete."


As for the post made ytd it was before u guys sent me the email.

I will still update this thread weekly till i received my iem.

Last edited by ksapple; 14-12-2017 at 09:48 PM..
ksapple is online now   Reply With Quote
Old 20-12-2017, 06:22 PM   #14
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Finally ready liao, nw waiting for courier

Sent from Sony G8142 using GAGT
ksapple is online now   Reply With Quote
Old 22-12-2017, 02:06 PM   #15
Supremacy Member
 
ksapple's Avatar
 
Join Date: Jun 2012
Posts: 7,766
Last update..

It has finally arrive, still quite true to their words manage to get to me before Christmas.
__________________
3 Apple
ksapple is online now   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On