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[BEWARE] Bad Experiences with "Home 13 Renovation" UEN: 53193733W

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Old 01-12-2019, 04:54 PM   #1
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Exclamation [BEWARE] Bad Experiences with "Home 13 Renovation" UEN: 53193733W

This was the first time my father engaged "Home 13 Renovation" Showroom: "Blk 888 Woodlands Drive 50 #01-701 S'730888" for a customized cabinet for built in oven. Order was placed on 1st Oct 2019 and delivered on 3rd Oct 2019 (delivered within a short period of time for a customized furniture definitely sounds fishy.)

On the day of delivery, the owner (Ah Huat) 81080525 / 90358371 and his worker did not even bother to tell us the damages, defects and shoddy workmanship. When my father pointed out the defect on the laminated area but was quickly brushed off by Ah Huat by saying in hokkien "mai ge gao" means: don't nitpick

Due to design fault of the cabinet, there was a plank of wood on the cabinet that blocked part of the oven control panel. Prior to remove the blockage, they did not even bother to assess the problems, both of them used their body weight to push the oven into the cabinet. The worker used hammer to knock off the blockage, and by doing that, he damaged the cabinet.

The oven bushes and screws can't be secure it into the cabinet. Ah Huat's worker suggested to drill holes on all four side of the oven cavity itself (I mean seriously? DRILL INTO THE OVEN ITSELF?!) Luckily, my father stopped him, if not the oven would have been damaged. (It's funny. They pride themselves with decades of woodworking experiences. This sort of suggestion can even be suggested. )

After which, The worker proceeded to did something bad by damaging the oven bushes by hammering it while installing. He did not even bother to check whether is it the right way to install but he did it anyway.

Prior placement of the cabinet, the power socket has to shift to the top side as it was hindered by the furniture. The worker even damaged the electrical trunking when shifting and installing it, new trunking was done by other contractor just few days ago and it was damaged by the Home 13 Renovation's worker.

Two weeks after delivery, there are bulging problems on the laminated area (probably due to insufficient adhesive used.). so I proceed for a closer look on the entire cabinet and I have discovered even more damages, defects and shoddy workmanship, so I proceed to contact the owner and explained the problems.

The owner did not even bother to contact me and address the problems, even I repeatedly asked for a partial refund.

Overall, it was a really bad experiences with them. They both came with a bad attitude.

From their invoice they said "Specialised in Making All Kinds of Furniture, Interior Decoration & Design Renovation", besides that they also advertised themselves as "Electrical & Sewage piping" in one of the forums. This sort of simple woodworking they cannot even done it properly, how would a consumer trust them to do larger work such as renovations?

To add on: they did not even bother to wipe off the excess adhesive after applying it, and they just let it dried, the end product looks dirty.

Cost of the cabinet = $600 (prepayment of $200 before building)

Last but not least, below are the images of the problems that I have mentioned above with some additional explanation:

Last edited by mrboys; 07-12-2019 at 02:18 AM..
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Old 01-12-2019, 04:54 PM   #2
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Last edited by mrboys; 01-12-2019 at 04:56 PM..
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Old 01-12-2019, 04:55 PM   #3
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Old 01-12-2019, 04:55 PM   #4
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Last edited by mrboys; 01-12-2019 at 04:57 PM..
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Old 01-12-2019, 04:55 PM   #5
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Last edited by mrboys; 01-12-2019 at 04:58 PM..
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Old 01-12-2019, 04:56 PM   #6
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Thank you bro for sharing!
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Old 01-12-2019, 11:20 PM   #7
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The workmanship is really crap.

If it is only small defects in a few places, for $600 can close one eye.

So many defects and additional damages to existing fittings is really too much. Like some newbie carpenter on probation reapplying your chosen laminate on a pre-existing cabinet.
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Old 02-12-2019, 05:37 AM   #8
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This was the first time my father engaged "Home 13 Renovation" for a customized cabinet for built in oven. Order was placed on 1st Oct 2019 and delivered on 3rd Oct 2019 (delivered within a short period of time for a customized furniture definitely sounds fishy.)

On the day of delivery, the owner (Ah Huat) and his worker did not even bother to tell us the damages, defects and shoddy workmanship. When my father pointed out the defect on the laminated area but was quickly brushed off by Ah Huat by saying in hokkien "mai ge gao" means: don't nitpick

Due to design fault of the cabinet, there was a plank of wood on the cabinet that blocked part of the oven control panel. Prior to remove the blockage, they did not even bother to assess the problems, both of them used their body weight to push the oven into the cabinet. The worker used hammer to knock off the blockage, and by doing that, he damaged the cabinet.

The oven bushes and screws can't be secure it into the cabinet. Ah Huat's worker suggested to drill holes on all four side of the oven cavity itself (I mean seriously? DRILL INTO THE OVEN ITSELF?!) Luckily, my father stopped him, if not the oven would have been damaged. (It's funny. They pride themselves with decades of woodworking experiences. This sort of suggestion can even be suggested. )

After which, The worker proceeded to did something bad by damaging the oven bushes by hammering it while installing. He did not even bother to check whether is it the right way to install but he did it anyway.

Prior placement of the cabinet, the power socket has to shift to the top side as it was hindered by the furniture. The worker even damaged the electrical trunking when shifting and installing it, new trunking was done by other contractor just few days ago and it was damaged by the Home 13 Renovation's worker.

Two weeks after delivery, there are bulging problems on the laminated area (probably due to insufficient adhesive used.). so I proceed for a closer look on the entire cabinet and I have discovered even more damages, defects and shoddy workmanship, so I proceed to contact the owner and explained the problems.

The owner did not even bother to contact me and address the problems, even I repeatedly asked for a partial refund.

Overall, it was a really bad experiences with them. They both came with a bad attitude.

From their invoice they said "Specialised in Making All Kinds of Furniture, Interior Decoration & Design Renovation", besides that they also advertised themselves as "Electrical & Sewage piping" in one of the forums. This sort of simple woodworking they cannot even done it properly, how would a consumer trust them to do larger work such as renovations?

To add on: they did not even bother to wipe off the excess adhesive after applying it, and they just let it dried, the end product looks dirty.

Cost of the cabinet = $600 (prepayment of $200 before building)

Last but not least, below are the images of the problems that I have mentioned above with some additional explanation:
Cheap can never be good. My kitchen cabinet itself already $10k.
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Old 02-12-2019, 05:50 AM   #9
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Cheap can never be good. My kitchen cabinet itself already $10k.
There are cheap and good ones but rare.

I know someone who does imports from China and exports car parts into Europe. He purposely priced the parts at a very high price because people has the perception cheap are no good. So it doesn't mean expensive is good too.
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Old 02-12-2019, 05:55 AM   #10
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There are cheap and good ones but rare.

I know someone who does imports from China and exports car parts into Europe. He purposely priced the parts at a very high price because people has the perception cheap are no good. So it doesn't mean expensive is good too.
But cheap is definitely not good.
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Old 02-12-2019, 08:22 PM   #11
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Cheap can never be good. My kitchen cabinet itself already $10k.

huh? being lower in price means can damaged home owner's existing fittings? also, without letting me know the defects?
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