[Kiwi8]

FD Trinitron wrote:

Thanks for your suggestion, I have thought of that but I found it quite hard to remove the living room's antenna from the wall, worry the paint may comes out when force removal. During the installation i didn't see, wonder if it's using double sided foam tape?

Where did I say about removing your living room's antenna? Just leave it alone and let the STBs do the moving.

[Medicated Oil]

Overtmission wrote:

new Draco model comes with additional free antenna!

Any idea what is the model number and where can we get it ??

[simwb90]

Hi all,

Want to check if anyone has a similar experience.

I got the free DVB box in Sep 18. It is the NewMedia Solutions box provided by M1 and IMDA.

Initially it was working for a couple of days. It then started to fail to boot up (we turn off the box together with the TV). It would get stuck at the boot screen, showing NewMedia's splash screen. Now it does not even boot. The system is powered on as the LED is lit green.

For display, we wired it up to an old CRT TV (yes I still have one of those) via the AV cables as my father is not familiar with operating the newer TV.

I doubt this is the cause so something must have gone wrong in the box itself.

Calling the hotline at 6655 5571 is useless. The engineer was supposed to call me back but I waited the entire day and did not receive a callback.

I do not have cable TV or Internet TV subscription as my parents rarely watch them.

tl;dr this is what I want to ask

1. Anyone face the same issue with the NewMedia Solutions box failing to boot? If so, what did you do?
2. Now that I've already claimed the free box, I suppose I have to cough up my own cash to buy a new one if the free box can't be fixed?

Thank you

[albertlee]

Medicated Oil wrote:

Any idea what is the model number and where can we get it ??

ANT900 according to the ads over at Courts.

https://www.courts.com.sg/draco-hdt2...eiver-ip119582

[gregory_choo]

simwb90 wrote:

Hi all,

Want to check if anyone has a similar experience.

I got the free DVB box in Sep 18. It is the NewMedia Solutions box provided by M1 and IMDA.

Initially it was working for a couple of days. It then started to fail to boot up (we turn off the box together with the TV). It would get stuck at the boot screen, showing NewMedia's splash screen. Now it does not even boot. The system is powered on as the LED is lit green.

For display, we wired it up to an old CRT TV (yes I still have one of those) via the AV cables as my father is not familiar with operating the newer TV.

I doubt this is the cause so something must have gone wrong in the box itself.

Calling the hotline at 6655 5571 is useless. The engineer was supposed to call me back but I waited the entire day and did not receive a callback.

I do not have cable TV or Internet TV subscription as my parents rarely watch them.

tl;dr this is what I want to ask

1. Anyone face the same issue with the NewMedia Solutions box failing to boot? If so, what did you do?
2. Now that I've already claimed the free box, I suppose I have to cough up my own cash to buy a new one if the free box can't be fixed?

Thank you

send for warranty claim.

[simwb90]

gregory_choo wrote:

send for warranty claim.

I'll try and contact the company...there is no receipt so not sure if they will honour the warranty, if any

[albertlee]

simwb90 wrote:

I'll try and contact the company...there is no receipt so not sure if they will honour the warranty, if any

Already enquire, receipt not require, NMS has your record.

NMS email wrote:

Thanks very much for writing to us! No worries, the Starter Kit you have received comes with 1 year warranty and we have your records and it is not necessary to register for warranty.

If you encounter any issues, please feel free to call M1 Hotline dedicated to support the Starter Kit programme at 6655-5571.

[simwb90]

albertlee wrote:

Already enquire, receipt not require, NMS has your record.

Thank you albert
I've sent them an email to see how to follow up on this.

[albertlee]

simwb90 wrote:

Thank you albert
I've sent them an email to see how to follow up on this.

If they don't reply, resend and cc a copy to IMDA, seem like M1 support in this area is lacking.

[gregory_choo]

albertlee wrote:

If they don't reply, resend and cc a copy to IMDA, seem like M1 support in this area is lacking.

why imda helps them to make $$$$$?

[albertlee]

gregory_choo wrote:

why imda helps them to make $$$$$?

Doesn't matter who as long as someone is doing the job. But if M1 service is not up to par then IMDA has to step in.

[sporeknight76]

simwb90 wrote:

Thank you albert
I've sent them an email to see how to follow up on this.

Try to c if the box has any reset button. My singtel wifi router v occassionally hang when switch on. So there is a little reset button. Reset it n it works.

If tis cant help, send yr box to the nms svc centre. Ask m1 wat is it s they shld knw as we can collect the box direct from m1. Don drag liao s any issue try to resolve asap.

[sporeknight76]

albertlee wrote:

Doesn't matter who as long as someone is doing the job. But if M1 service is not up to par then IMDA has to step in.

Rem tat time those contractor came to all home to setup the optic fibre from OpenNet. Some areas is delayed n i think i read somewher they gt fine.

Lik u said, doesnt matter who do the job. The contractors who supply the boxes or do the follow-up jobs, hav to do a good one. They tender for this digitaltv project.

[simwb90]

albertlee wrote:

If they don't reply, resend and cc a copy to IMDA, seem like M1 support in this area is lacking.

i have them on separate mails. will combine them if NMS is not forthcoming on this.

sporeknight76 wrote:

Try to c if the box has any reset button. My singtel wifi router v occassionally hang when switch on. So there is a little reset button. Reset it n it works.

If tis cant help, send yr box to the nms svc centre. Ask m1 wat is it s they shld knw as we can collect the box direct from m1. Don drag liao s any issue try to resolve asap.

yeah...just waiting till end of this week to see if NMS reply. I've actually already sent an email to IMDA prior to sending to NMS.
It just sucks if i have to bring the box down to the svc centre cux it wastes time. Ubi is ulu as heck.

[FD Trinitron]

Kiwi8 wrote:

Where did I say about removing your living room's antenna? Just leave it alone and let the STBs do the moving.

My new TV delivered today, now antenna connected directly to the TV no more issue.