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Old 06-11-2019, 01:26 PM   #1
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Question LG TV "free servicing"

Received a call from LG on Sunday offering the free servicing for the TV.

Today the LG servicing personnel came & replaced the "power board" "for some safety reason".

Any one else had this done for their TV sets?

Mine is the OLED65C7T bought in November 2017.
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Old 06-11-2019, 06:28 PM   #2
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Why so sudden.

Official LG servicemen?

Received a call from LG on Sunday offering the free servicing for the TV.

Today the LG servicing personnel came & replaced the "power board" "for some safety reason".

Any one else had this done for their TV sets?

Mine is the OLED65C7T bought in November 2017.
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Old 06-11-2019, 06:56 PM   #3
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Lightbulb

Why so sudden.

That's why I'm wondering & asking here...

Initially I thought they'd send someone to clean the TV, do some software updates, check the remote controller, etc. Wasn't expecting an internal part to be replaced.


Official LG servicemen?
I'd assume so...

Spoiler!
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Old 06-11-2019, 07:26 PM   #4
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Maybe there is some safety issue due to a design flaw they are trying to fix and they use servicing as a guise.
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Old 06-11-2019, 08:49 PM   #5
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What is your tv model
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Old 06-11-2019, 09:34 PM   #6
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Lightbulb

What is your tv model

OLED 65 C7T
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Old 07-11-2019, 02:02 PM   #7
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Yes, i received the call as well and also posted in the 2017 OLED thread.

Using the same model as you, the lady caller was using private num, however knows my tv model, name and address. thus i arranged a "servicing date" with her.
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Old 07-11-2019, 08:12 PM   #8
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Lightbulb

Yes, i received the call as well and also posted in the 2017 OLED thread.

Using the same model as you, the lady caller was using private num, however knows my tv model, name and address. thus i arranged a "servicing date" with her.
Hi guys, anyone of you received call from LG for the free checkup and servicing and replacement of upgraded part (if found faulty)?

Received a call (pty number) stated from LG, she knows my address and my model number. Asking if I am keen to take up this offer, was wondering if this is a legit servicing from LG.



Done with your servicing appointment yet?

Just checked my phone...the call actually came on Saturday, 02 November 2019, from a private number, too. It was a gentleman on the line though.
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Old 07-11-2019, 10:22 PM   #9
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Interesting. Clearly as you have suspected, it might be a faulty point of failure inside the TV's insides that need fixing.

Wonder if I'll get the call. But so far, nothing. Did you have an LG account connected to the TV? Is that why you guys got the call?

Mine was purchased in January 2018 though. Maybe it only affected TVs prior to that month? Or there's a few people to call so it is taking a while to reach out to C7 owners?

Both of you own the 65" model?
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Old 08-11-2019, 08:20 AM   #10
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Whoa machiam a loophole.
Even if it is genuinely from LG.
What if personal data leak?
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Old 08-11-2019, 10:43 AM   #11
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Done with your servicing appointment yet?

Just checked my phone...the call actually came on Saturday, 02 November 2019, from a private number, too. It was a gentleman on the line though.
Not yet, arranged on the 16th which is a sat so i don't have to take leave on a weekday. From the phone call, she already indicated they will check and replace an "upgraded part" if need to.
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Old 08-11-2019, 10:48 AM   #12
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Interesting. Clearly as you have suspected, it might be a faulty point of failure inside the TV's insides that need fixing.

Wonder if I'll get the call. But so far, nothing. Did you have an LG account connected to the TV? Is that why you guys got the call?

Mine was purchased in January 2018 though. Maybe it only affected TVs prior to that month? Or there's a few people to call so it is taking a while to reach out to C7 owners?

Both of you own the 65" model?
I registered online so already sign up for an LG account. My friend and me own the same model, however, he did not receive this call coz he did not sign-up/register/send in warranty.
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Old 08-11-2019, 03:29 PM   #13
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damn... i thought a lady come service u...

Yes, i received the call as well and also posted in the 2017 OLED thread.

Using the same model as you, the lady caller was using private num, however knows my tv model, name and address. thus i arranged a "servicing date" with her.
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Old 08-11-2019, 04:06 PM   #14
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I registered online so already sign up for an LG account. My friend and me own the same model, however, he did not receive this call coz he did not sign-up/register/send in warranty.
Ah.. That explains why. Thanks very much Spectral.
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Old 11-11-2019, 06:19 PM   #15
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Maybe there is some safety issue due to a design flaw they are trying to fix and they use servicing as a guise.
Yes, therebisba safety recall.
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