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Best VPN provider (In your opinion)? (Strictly no referral allowed)

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Old 29-04-2014, 12:53 PM   #346
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Now that Hulu block VPN any issue with the current ones on offer?
Only tested their 4 LA servers and I'll pm you the results
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Old 29-04-2014, 01:01 PM   #347
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Here are the VPN servers that my router is connected to 24/7 on my ST fibre line :

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Old 29-04-2014, 01:33 PM   #348
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Disappointed after i paid. Gave my whole computer and router settings for them to fix through TeamViewer, took 3whole hours, they messed up my computer configurations instead...

They do not take responsibilities at all. And when i tried to find their governing body, it's NOT under the US LAW!

Don't sign up for Astrill. It's really horrifying. Their service is one of the worst i've seen, it may seem good at first with easy questions, but when they can't fix it, they blame everything on the consumers instead. What a douche.
Can share what problems you face?
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Old 29-04-2014, 01:41 PM   #349
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Can share what problems you face?
Basically trying to connect to Bloodzeed streams on Starhub 25mbps cable. The stream has over 100 connections but still buffers, my cable can connect, but it buffers every 5seconds, which i believe is by ISP. But no reason if VPN further make the situation worst, it buffers for like a minute before it loads 1 second of the stream.

Tried ALL the server, all the ports, all the settings. Every possible settings. And i even let Astrill take control of my PC to do the things i do all over again. And they can't fix it.

So they blame it on me. I told them that my original connection without VPN is faster than using their VPN, their reply is to blame my ISP. Telling me that they can do nothing if my connection is slower than their VPN, they could not make my connection faster. What the shiat?

No VPN - Buffers in 10secs.
With their 40+ VPNs - Buffers dunno how long all in 0.2kb/s ~ 50kb/s

They changed every possible settings available on my router, on my PC, uninstalled all my firewall, my most basic Microsoft Security Essential also uninstalled, my system is clean.

They can't find anything to blame so blame the ISP in the end. I told them i can surf and browse faster on my cable connection than their VPNs. They use the same excuse that if my connection is bad, then it is my problem. Their VPN cannot fix what is bad. Dafug?

Hello,

Please note that VPN can only work good, if underlying internet connection is working properly. You can't expect VPN to perform fast if connection itself is getting bottle-necked at ISP end.

For now, you can try connecting with other VPN protocols and see if they work any better. You can even try switching between different country servers and see which one works good enough for now.

We recommend servers on USA west coast like Los Angeles, Seattle, Fremont. You can try also Denver which works good for some customers and Asian servers - Taiwan, Hong Kong, Korea

Best regards,
Astrill Support
support@astrill.com

Check our blog and Twitter regularly for news and updates. Become a fan on our Facebook page for updates and special offers.
BLOG: https://www.astrill.com/blog/
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FACEBOOK: https://www.astrill.com/facebook
Their reply.

Last edited by Salapi; 29-04-2014 at 01:47 PM..
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Old 29-04-2014, 01:56 PM   #350
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While I don't agree with their tech that you need to mess with any ports for video streaming (only P2P requires a port to be open), I feel that it may be true (to a certain extent) that the problem is with your 25Mbps cable broadband.

The other possibility may be the limitation of your router.

Some of the higher res video streams are actually quite bandwidth intensive.

On one of Astrill's LA server, I was actually able to stream 4K video from Youtube without any lag and I noticed on my MikroTik that incoming traffic is ~20+Mbps and sometimes even higher.

BTW, surfing the net will definitely be faster without VPN even if you're on fibre.
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Old 29-04-2014, 02:02 PM   #351
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While I don't agree with their tech that you need to mess with any ports for video streaming (only P2P requires a port to be open), I feel that it may be true (to a certain extent) that the problem is with your 25Mbps cable broadband.

The other possibility may be the limitation of your router.

Some of the higher res video streams are actually quite bandwidth intensive.

On one of Astrill's LA server, I was actually able to stream 4K video from Youtube without any lag and I noticed on my MikroTik that incoming traffic is ~20+Mbps and sometimes even higher.

BTW, surfing the net will definitely be faster without VPN even if you're on fibre.
sigh... as a consumer i don't have the expertise to solve the issue, and Astrill on their part isn't helping. And they had a refund process but are unwilling to initiate a refund even though the problem could be due to them.

This is the reply i got after i said i've posted on HWZ forum seeking help since their incompetent technicians can't solve the problem and started to push blames.

Hello,

You do not need to threat us. We can close your account permanently.

This speed issue also happens with other VPN Companies. Like we have stated in our previous email, most Asian countries lack international bandwidth.

Best regards,
Astrill Support
support@astrill.com

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Old 29-04-2014, 02:04 PM   #352
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... just to elaborate a little further on the 'blame the ISP' part :

On my ST & VQ fibre connections, bandwidth to LA is easily ~100+Mbps

I'm quite sure the 25Mbps SH cable will only give you less than 10Mbps (or maybe just 2 to 3 Mbps ?) so you'll very frequently encounter lags in video streaming.

Add the overhead of a VPN connection, it'll be inevitable that you'll encounter even more lag when connecting through VPN.
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Old 29-04-2014, 02:09 PM   #353
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Honestly, from a consumer to another consumer, if Astrill can't satisfy you for video streaming performance, then I seriously doubt any other VPN provider can.

I've tested over a dozen VPN providers and I've yet to find one that streams videos as well as Astrill.

P2P would be a different story as client anonymity would be of utmost importance and for that, I trust PIA more.
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Old 29-04-2014, 02:18 PM   #354
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Honestly, from a consumer to another consumer, if Astrill can't satisfy you for video streaming performance, then I seriously doubt any other VPN provider can.

I've tested over a dozen VPN providers and I've yet to find one that streams videos as well as Astrill.

P2P would be a different story as client anonymity would be of utmost importance and for that, I trust PIA more.
Thanks for your honest reviews and opinions. First thought that came up was to upgrade to ST fibre, but it doesn't make sense as i don't really need to spend so much more just for the streaming. I guess i'll just have to suck thumb?

But anyway, i have to admit that they do have good VPN connections to China. I really enjoyed it.

Just dislike the part where they simply blame it on Starhub Cable connection, their engineer tested with my computer, without Astrill, it runs faster, with Astrill, it's a disaster. I could not emphasize this enough.

... just to elaborate a little further on the 'blame the ISP' part :

On my ST & VQ fibre connections, bandwidth to LA is easily ~100+Mbps

I'm quite sure the 25Mbps SH cable will only give you less than 10Mbps (or maybe just 2 to 3 Mbps ?) so you'll very frequently encounter lags in video streaming.

Add the overhead of a VPN connection, it'll be inevitable that you'll encounter even more lag when connecting through VPN.
I can watch on Youku and Tudou etc faster on the Chrome extension called "Youku Unblocker" than Astrill China - (USA).

And they (Astrill) told me it's my ISP problem.
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Old 29-04-2014, 07:28 PM   #355
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Here are the VPN servers that my router is connected to 24/7 on my ST fibre line :

hi can you test if China (via USA) is able to use now? I complain on Astrill and they shun me off again... zzz...

Can't get my China servers to work. The 2nd server is to slow, on ST Fibre at my brother's house now, also can't be used.
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Old 29-04-2014, 07:33 PM   #356
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hi can you test if China (via USA) is able to use now? I complain on Astrill and they shun me off again... zzz...

Can't get my China servers to work. The 2nd server is to slow, on ST Fibre at my brother's house now, also can't be used.
So u managed to cancel your account? Or got to stay on the package? How long signed up for?
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Old 29-04-2014, 08:14 PM   #357
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Wow.

Such arrogance on their part.
Mark Singapore down to yet another Asian country.

Asian countries like Korea, HK and SG have high fibre pentration and connectivity. It's the western countries still on 100mbps servers.

"Most Asian countries lack international bandwidth"

Awesome customer service too, " no need to threaten us"

Why are you guys still giving them your business? Get your own cloud server, use as seedbox, storage space, music server, vent server and VPN
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Old 29-04-2014, 09:19 PM   #358
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Only tested their 4 LA servers and I'll pm you the results
Saw thanks.
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Old 29-04-2014, 10:01 PM   #359
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hi can you test if China (via USA) is able to use now? I complain on Astrill and they shun me off again... zzz...

Can't get my China servers to work. The 2nd server is to slow, on ST Fibre at my brother's house now, also can't be used.
I'm also having problem with China 1 (via USA) server, kept getting "The connection was reset. The connection to the server was reset while the page was loading."

I just checked with their support and this is their reply "It is currently down. It has some hardware problems. It's being worked upon by our hosting provider. Sorry for the inconvenience caused. Thanks for your understanding and patience."

FYI, the China (No Facebook) server is working fine & able to stream Tudou quite fast.
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Old 30-04-2014, 08:34 AM   #360
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From Astrill's Twitter feed:

Ming Chen ‏@mingchen53 20h
@astrill Not IKEv2 in this case. I find that no sites can be reached via China 1 server today. I used it to watch TV shows.

Astrill VPN ‏@astrill 18m
@mingchen53 We apologize, there was a broken tunnel on these servers. It's fixed now. Please open next time a ticket so we can fix it faster
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