HWZ Forums

Login Register FAQ Mark Forums Read

Issue with Razer Portal router setup

Reply
 
LinkBack Thread Tools
Old 09-06-2018, 03:02 PM   #1
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Issue with Razer Portal router setup

Just gotten my portal router after renewing my SingTel fibre broadband with top-up of $8 for the router. I replace my existing SingTel router and connect it to my ONT but the light shows red which for offline.. tried call 1688 apparently they can’t do anything at all no technical support or anything for this router.. anyone can help?
durexxx is offline   Reply With Quote
Old 09-06-2018, 03:20 PM   #2
Arch-Supremacy Member
 
ZrE0_Cha0s's Avatar
 
Join Date: Jun 2011
Posts: 16,518
have u tried tro restart your ONT? and next have u tried to set up portal as a AP instead of direct connection from ONT?

meaning ONT=>Singtel router=>portal

if anything i think u can consult convergent or razer in anycase.
ZrE0_Cha0s is offline   Reply With Quote
Old 09-06-2018, 03:58 PM   #3
Supremacy Member
 
kashix's Avatar
 
Join Date: Dec 2007
Posts: 5,120
have u tried tro restart your ONT? and next have u tried to set up portal as a AP instead of direct connection from ONT?

meaning ONT=>Singtel router=>portal

if anything i think u can consult convergent or razer in anycase.
Convergent not doing portal alr, pass to ban leong alr
kashix is offline   Reply With Quote
Old 09-06-2018, 04:53 PM   #4
Arch-Supremacy Member
 
ZrE0_Cha0s's Avatar
 
Join Date: Jun 2011
Posts: 16,518
Convergent not doing portal alr, pass to ban leong alr
wah that fast? oh ya razer portal (bought over by razer )
ZrE0_Cha0s is offline   Reply With Quote
Old 09-06-2018, 06:13 PM   #5
Arch-Supremacy Member
 
xonix's Avatar
 
Join Date: Mar 2001
Posts: 10,619
Just gotten my portal router after renewing my SingTel fibre broadband with top-up of $8 for the router. I replace my existing SingTel router and connect it to my ONT but the light shows red which for offline.. tried call 1688 apparently they canít do anything at all no technical support or anything for this router.. anyone can help?
https://support.portalwifi.com/hc/en...adband-network
__________________
WTS Blu Life One X 2016 (16g)
WTS HTC 10 (32g)
xonix is offline   Reply With Quote
Old 09-06-2018, 08:40 PM   #6
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Thank you!!!! Gonna go home try tonight!

durexxx is offline   Reply With Quote
Old 10-06-2018, 12:01 AM   #7
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Still couldn’t! Haizzz connected the router key in 192.168.8.1 network not connected.

durexxx is offline   Reply With Quote
Old 10-06-2018, 09:58 AM   #8
Arch-Supremacy Member
 
xonix's Avatar
 
Join Date: Mar 2001
Posts: 10,619
Still couldnít! Haizzz connected the router key in 192.168.8.1 network not connected.
You using ont or onr ?
xonix is offline   Reply With Quote
Old 10-06-2018, 12:56 PM   #9
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Mine is ONT, I suspect need to use ONR then can.. I tried connection via my router LAN port, it works.. but I want the connection directly to ONT and replace my existing SingTel router

You using ont or onr ?
durexxx is offline   Reply With Quote
Old 10-06-2018, 03:16 PM   #10
Master Member
 
Join Date: Aug 2000
Posts: 4,643
Did u reboot the ONT after changing router to portal?

Mine is ONT, I suspect need to use ONR then can.. I tried connection via my router LAN port, it works.. but I want the connection directly to ONT and replace my existing SingTel router
phayze is offline   Reply With Quote
Old 10-06-2018, 05:45 PM   #11
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Yeap did that too..

Did u reboot the ONT after changing router to portal?
durexxx is offline   Reply With Quote
Old 10-06-2018, 06:05 PM   #12
Senior Member
 
Join Date: Aug 2017
Posts: 1,807
Still couldn’t! Haizzz connected the router key in 192.168.8.1 network not connected.

Connect it directly to your pc and try?
dryteletubby is offline   Reply With Quote
Old 11-06-2018, 05:41 PM   #13
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Did that too..

Connect it directly to your pc and try?
durexxx is offline   Reply With Quote
Old 12-06-2018, 01:24 PM   #14
Senior Member
 
jiangxue's Avatar
 
Join Date: Sep 2003
Posts: 723
Right now you can't connect to the router at all? try using bluetooth + mobile?

https://portalwifi.com/support
__________________
Retired from coms and moved on to cars, now back to coms while bf plays with the car~
jiangxue is offline   Reply With Quote
Old 14-06-2018, 05:57 PM   #15
Member
 
durexxx's Avatar
 
Join Date: Mar 2008
Posts: 151
Can connect only to router LAN port, cannot direct connect to ONT. I wonder can request SingTel to change my ONT to ONR.. anyone did this before?

Right now you can't connect to the router at all? try using bluetooth + mobile?

https://portalwifi.com/support
durexxx is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On