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M1 FIBRE BROADBAND DISCUSSION - Part 2

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Old 13-08-2019, 07:07 PM   #4366
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Can i check if i can connect asus lyra to ac88u? Or i can only use 2 lyra ports? As recontract, it comes with the lyra trio..
If you want to maximise the usage of your lyra trio, can consider setting it up in aimesh mode with ac88u.

https://www.asus.com/support/FAQ/1038071/

Last edited by xonix; 13-08-2019 at 11:23 PM..
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Old 14-08-2019, 10:16 AM   #4367
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Yeah man,,
i got the tribang velop from M1
after using velop... the speed are inpressive...wifi connect also pretty fast...
never look back since then

i am not sure the diff between 2 and 3. but i had recently bought linksys velop from carousell to replace my existing airties mesh. the linksys velop is definitely better in term of wireless coverage and performance than airties mesh
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Old 14-08-2019, 10:56 AM   #4368
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Ya.. just know lyra can set up as aimesh..

Velop or lyra better?
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Old 14-08-2019, 12:00 PM   #4369
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i think both - velop and lyra are equally good in term of hardware and spec, but i prefer velop design (my preference)
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Old 14-08-2019, 12:42 PM   #4370
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Ya.. just know lyra can set up as aimesh..

Velop or lyra better?
Velop Tri band is the only one that can route at gigabit speeds, if M1 sells the dual band version then the Lyra would perform better

Velop Dual Band
https://www.smallnetbuilder.com/wire...owall=&start=1

Velop Tri Band
https://www.smallnetbuilder.com/wire...owall=&start=2

Lyra
https://www.smallnetbuilder.com/wire...owall=&start=1

Last edited by -Grift-; 14-08-2019 at 12:51 PM..
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Old 14-08-2019, 12:58 PM   #4371
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Velop Tri band is the only one that can route at gigabit speeds, if M1 sells the dual band version then the Lyra would perform better

Velop Dual Band
https://www.smallnetbuilder.com/wire...owall=&start=1

Velop Tri Band
https://www.smallnetbuilder.com/wire...owall=&start=2

Lyra
https://www.smallnetbuilder.com/wire...owall=&start=1
Unfortunately gigabit routing speeds isn't a necessity for many new routers considering most of the world doesn't have access to 1Gbps broadband.

Most brands rather advertise it's fast WiFi speeds, wide coverage etc.

Sounds like a first world problem when our broadband speed is way to fast for even the "premium" routers to fully utilise.
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Old 14-08-2019, 01:57 PM   #4372
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Just wanted to post pleasant support from M1 service tech that I encountered recently.

On 11th Aug, Public Holiday, my M1 Fibre went down. After checking around, I found the Huawei (black) ONT to be not powered. Checked the power supply and confirmed its dead. I temporarily replaced the power adapter with another 12V adapter. Internet is back.

After that, I called M1 to report the faulty power supply. The CIS lady, after confirming identity, arranged a technician to come the next day, 12th Aug. Took the offer of a time slot from 7 pm to 9 pm since nobody will be home during the day time.

He arrived at 7.30 pm, replaced the black Huawei ONT with the newer white Huawei ONT including a new power supply. Just a few minutes and the internet was back to normal.

I am glad that was solved quickly. I remember during the time when I was using Singtel, when their device power supply broke, they insist I bring the product down to their service centre to exchange which wasted my 1 day leave. Glad I am no longer with Singtel.
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Old 14-08-2019, 05:09 PM   #4373
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Just wanted to post pleasant support from M1 service tech that I encountered recently.

On 11th Aug, Public Holiday, my M1 Fibre went down. After checking around, I found the Huawei (black) ONT to be not powered. Checked the power supply and confirmed its dead. I temporarily replaced the power adapter with another 12V adapter. Internet is back.

After that, I called M1 to report the faulty power supply. The CIS lady, after confirming identity, arranged a technician to come the next day, 12th Aug. Took the offer of a time slot from 7 pm to 9 pm since nobody will be home during the day time.

He arrived at 7.30 pm, replaced the black Huawei ONT with the newer white Huawei ONT including a new power supply. Just a few minutes and the internet was back to normal.

I am glad that was solved quickly. I remember during the time when I was using Singtel, when their device power supply broke, they insist I bring the product down to their service centre to exchange which wasted my 1 day leave. Glad I am no longer with Singtel.
Yeah, glad you are impressed with their service. When i was with Singtel & Starhub back them, service was really not there.

If you have technical difficulties, M1 fibre technical team will be very patient with you over the phone to guide you.
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Old 14-08-2019, 05:35 PM   #4374
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Just wanted to post pleasant support from M1 service tech that I encountered recently.

On 11th Aug, Public Holiday, my M1 Fibre went down. After checking around, I found the Huawei (black) ONT to be not powered. Checked the power supply and confirmed its dead. I temporarily replaced the power adapter with another 12V adapter. Internet is back.

After that, I called M1 to report the faulty power supply. The CIS lady, after confirming identity, arranged a technician to come the next day, 12th Aug. Took the offer of a time slot from 7 pm to 9 pm since nobody will be home during the day time.

He arrived at 7.30 pm, replaced the black Huawei ONT with the newer white Huawei ONT including a new power supply. Just a few minutes and the internet was back to normal.

I am glad that was solved quickly. I remember during the time when I was using Singtel, when their device power supply broke, they insist I bring the product down to their service centre to exchange which wasted my 1 day leave. Glad I am no longer with Singtel.
yeap... M1 is good in the sense they come to your house to do replacement even for a spoilt adapter and its fast and free of hassle. No Questions Asked!!
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Old 15-08-2019, 09:43 AM   #4375
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Just wanted to post pleasant support from M1 service tech that I encountered recently.

On 11th Aug, Public Holiday, my M1 Fibre went down. After checking around, I found the Huawei (black) ONT to be not powered. Checked the power supply and confirmed its dead. I temporarily replaced the power adapter with another 12V adapter. Internet is back.

After that, I called M1 to report the faulty power supply. The CIS lady, after confirming identity, arranged a technician to come the next day, 12th Aug. Took the offer of a time slot from 7 pm to 9 pm since nobody will be home during the day time.

He arrived at 7.30 pm, replaced the black Huawei ONT with the newer white Huawei ONT including a new power supply. Just a few minutes and the internet was back to normal.

I am glad that was solved quickly. I remember during the time when I was using Singtel, when their device power supply broke, they insist I bring the product down to their service centre to exchange which wasted my 1 day leave. Glad I am no longer with Singtel.
As someone who used both three traffic light Telco fibre broadband over the years (and unfortunately required all three Telco technical assistance), I have to agree M1 is most customer centric.

Personally, Singtel is the worst and their customer service give me the impression of “you’ve signed a two year contract, you not happy you can terminate and pay the penalty” kind of attitude.
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Old 15-08-2019, 09:50 AM   #4376
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M1.. Got once the modem adapter spoil.. They arranged bring me adapter on same day..
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Old 16-08-2019, 01:00 PM   #4377
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Internet disconnects when calling-in home voice phone

Hi folks. My M1 Home Fiber Internet gets disconnected every time I make a call to my home voice phone (connected to the M1 ONT). Sometimes, the home voice phone doesn't ring even if the caller's phone on the other end shows "ringing". The Fiber ONT is about 5 years old, not sure if it's a sign of dying soon. Would appreciate if anyone knows what's going on and can advise. Will M1 Tech sup replace my ONT if I report this? Thanks!
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Old 16-08-2019, 01:10 PM   #4378
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One thing for sure, M1 has the best customer service.
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Old 17-08-2019, 03:00 PM   #4379
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Hi,
A quick question here. Is M1 continue to offer ONT instead of ONR ? Used to be with M1 for many years till i moved house that with Singtel free bundle service.

My singtel contract is over soon. Thinking of getting back to the most value for money and reliable M1 service.

Didnt really browse through this message thread.. Need to get a quick answer so that I can go sign up M1 .
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Old 17-08-2019, 03:27 PM   #4380
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Hi,
A quick question here. Is M1 continue to offer ONT instead of ONR ? Used to be with M1 for many years till i moved house that with Singtel free bundle service.

My singtel contract is over soon. Thinking of getting back to the most value for money and reliable M1 service.

Didnt really browse through this message thread.. Need to get a quick answer so that I can go sign up M1 .
ONT

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