[jchuacl1]

I did some troubleshooting, it appears the nest WiFi is unable to get the dhcp wan ip/gateway information from the ont modem. It looks like the temporary workaround is to set the static wan ip information or to call M1 to check on compatibility.

Ghostrider wrote:

Turn off and on the ont did not help. May need to call m1 when i ready to migrate to config 1.

[squarepipe]

jchuacl1 wrote:

I did some troubleshooting, it appears the nest WiFi is unable to get the dhcp wan ip/gateway information from the ont modem. It looks like the temporary workaround is to set the static wan ip information or to call M1 to check on compatibility.

u need call m1 to ask them to reset the ont to accept a new router. Seems to be standard operating procedure for all ISP now.

[jchuacl1]

Thanks. I've done so yesterday and completed the setup for Nest WiFi. Would have reduced my stress in troubleshooting if this SOP was communicated to customers though.

squarepipe wrote:

u need call m1 to ask them to reset the ont to accept a new router. Seems to be standard operating procedure for all ISP now.

[Henry Ng]

jchuacl1 wrote:

Thanks. I've done so yesterday and completed the setup for Nest WiFi. Would have reduced my stress in troubleshooting if this SOP was communicated to customers though.

Surprise that M1 changed so much.

[Ghostrider]

jchuacl1 wrote:

Thanks. I've done so yesterday and completed the setup for Nest WiFi. Would have reduced my stress in troubleshooting if this SOP was communicated to customers though.

Good to know it worked. I have not call M1 as I still want to use my Asus router with the nest wifi router. Very troublesome to call them to switch back if I decided to change setup

[Henry Ng]

If I am M1 I will just allow the user to use any router and do not control it. Why waste time to do such thing?

[jchuacl1]

Probably due to security hardening. If the router/modem is switched off for about 15 minutes or longer, it would release the mac address as well without the need to call up M1.

Henry Ng wrote:

If I am M1 I will just allow the user to use any router and do not control it. Why waste time to do such thing?

[networked]

jchuacl1 wrote:

Thanks. I've done so yesterday and completed the setup for Nest WiFi. Would have reduced my stress in troubleshooting if this SOP was communicated to customers though.

Guys, i prb need to change router soon. Been 4 years and requires more freq resets. What info exactly do we have provide to m1? Does mac address still exist for fiber routers?

Sent from Xiaomi REDMI NOTE 4 using GAGT

[jchuacl1]

Just tell them to release the mac address for existing router as you are changing router. What I did was to turn off my router and keep the modem on before calling them.Their support line is opened till 1am in case you need to call them late at night.

networked wrote:

Guys, i prb need to change router soon. Been 4 years and requires more freq resets. What info exactly do we have provide to m1? Does mac address still exist for fiber routers?

Sent from Xiaomi REDMI NOTE 4 using GAGT

[Sneaky_ho]

Hi,

Wondering if anyone experience issue with router unable to get IP from M1 broadband ? I was using Asus AC88 for more than 1 year and 2 months ago, the WAN link suddenly turn red and the router WAN Internet status said that the ISP's DHCP does not function properly. I reset both the router and ONT but didn't work. However, it works fine as AP.

Surprising, I used back my old RT-N56U router and it works. I am really puzzle and thought the AC88 was faulty. I tested with another router AC1200G+ today and the same problem as AC88. I suspect that the problem lies with M1 network as the problem could not be due to the new routers.

Anyone had similar issue ?

[squarepipe]

Sneaky_ho wrote:

Hi,

Wondering if anyone experience issue with router unable to get IP from M1 broadband ? I was using Asus AC88 for more than 1 year and 2 months ago, the WAN link suddenly turn red and the router WAN Internet status said that the ISP's DHCP does not function properly. I reset both the router and ONT but didn't work. However, it works fine as AP.

Surprising, I used back my old RT-N56U router and it works. I am really puzzle and thought the AC88 was faulty. I tested with another router AC1200G+ today and the same problem as AC88. I suspect that the problem lies with M1 network as the problem could not be due to the new routers.

Anyone had similar issue ?

Eh the post above u have the same problem. Read that for your solution.

[fluid_motion]

Sneaky_ho wrote:

Hi,

Wondering if anyone experience issue with router unable to get IP from M1 broadband ? I was using Asus AC88 for more than 1 year and 2 months ago, the WAN link suddenly turn red and the router WAN Internet status said that the ISP's DHCP does not function properly. I reset both the router and ONT but didn't work. However, it works fine as AP.

Surprising, I used back my old RT-N56U router and it works. I am really puzzle and thought the AC88 was faulty. I tested with another router AC1200G+ today and the same problem as AC88. I suspect that the problem lies with M1 network as the problem could not be due to the new routers.

Anyone had similar issue ?

The few posts above yours already said need ISP to reset the MAC address of router. Alternatively, you can also try disconnect the current for 15 minutes then reconnect new router.

[Sneaky_ho]

fluid_motion wrote:

The few posts above yours already said need ISP to reset the MAC address of router. Alternatively, you can also try disconnect the current for 15 minutes then reconnect new router.

I have tried turning off the router for more than 1 hour and it works now. Thanks to folks in this forum for the tips. M1 has made changes to their network but never inform customer. I for one nearly thot my AC88 was faulty and almost bought another one to replace. Many less tech savvy folks could be in the same dilemma. Disappointed with how M1 manage customer comm on tech upgrade.

[Henry Ng]

Sneaky_ho wrote:

I have tried turning off the router for more than 1 hour and it works now. Thanks to folks in this forum for the tips. M1 has made changes to their network but never inform customer. I for one nearly thot my AC88 was faulty and almost bought another one to replace. Many less tech savvy folks could be in the same dilemma. Disappointed with how M1 manage customer comm on tech upgrade.

Earlier they even over charge some customers.

[Arandalo]

Now to log in to M1 account on their website the OTP no longer have mobile OTP? Become email OTP only?