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MyRepublic fibre - Part 5

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Old 04-06-2015, 01:23 PM   #1501
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Hi,

Is there anyway to terminate account online?

I'm moving and new place already has fibre so I am trying to terminate my current account for which my 2 year contract has just ended.

Tried phoning (6436 6638) last Saturday midday but was on hold for 15 mins and gave up. There was a message saying phone call was recorded so they would call back. Guess what? They never did. Phoned again today but still on hold for another 15 mins.

Guess they are always busy or don't have that many staff. Is there particular time of day I should call when you aren't so busy?

Thanks.
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Old 04-06-2015, 02:06 PM   #1502
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bbcnews.com seems to be working again. I actually emailed tech support about it a few days ago and they said it was a known issue and were working on it. I guess it's been sorted now.

Strange though why such a mainstream website was blocked or not working with MR DNS.
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Old 04-06-2015, 02:23 PM   #1503
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Hoping to get some confirmation here. Received a call from 64366600 requesting an appointment at my place to replace my existing modem. Is this legit and has anybody else received such a call too?

Also, will the change of modem come with any terms and conditions such as extension of contract and others?

Appreciate any kind advice on this matter.
Which ONT are you using?
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Old 04-06-2015, 03:26 PM   #1504
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I have been with MR 1GBps for about 1 year or so. Pretty happy with everything actually. So far so good.

Recently I tested my home network as I renovated and rewired the cables. I'm on 1GBps plan but getting 650mbps or so from ONT direct to laptop.

Any idea why? Restart ONT etc alr
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Old 04-06-2015, 04:23 PM   #1505
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Any mR users here do relocation of service before?

like move house?

Do the mR admins still come this page?
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Old 04-06-2015, 05:03 PM   #1506
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I have been with MR 1GBps for about 1 year or so. Pretty happy with everything actually. So far so good.

Recently I tested my home network as I renovated and rewired the cables. I'm on 1GBps plan but getting 650mbps or so from ONT direct to laptop.

Any idea why? Restart ONT etc alr
Are you getting higher than 650 Mbps with the same laptop previously?
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Old 04-06-2015, 05:29 PM   #1507
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Hoping to get some confirmation here. Received a call from 64366600 requesting an appointment at my place to replace my existing modem. Is this legit and has anybody else received such a call too?

Also, will the change of modem come with any terms and conditions such as extension of contract and others?

Appreciate any kind advice on this matter.
I also received same call just now.. Using the black ONT since one and half yrs back liao, duno why must change..
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Old 04-06-2015, 10:46 PM   #1508
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I also received same call just now.. Using the black ONT since one and half yrs back liao, duno why must change..
You never ask the rationale?
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Old 04-06-2015, 11:27 PM   #1509
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You never ask the rationale?
They just mentioned it's an upgrade..
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Old 05-06-2015, 09:29 AM   #1510
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They just mentioned it's an upgrade..
Yup, clarified with MR on their website live chat yesterday. Was told that it was simply an upgrade with no terms and conditions attached. Problem is my contract expires in July and i'm not even sure that I want to recontract with the current promotions. Already got a Asus phone when i helped my sis sign up for MR.

Have been having connection problems such as disconnecting and intermittent slow speeds since i signed up for MR and recently it got worse. Contemplating ViewQwest at the moment. More expensive but seems like the quality is there.
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Old 05-06-2015, 09:42 PM   #1511
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PC Show 2015







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Old 05-06-2015, 09:43 PM   #1512
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They just mentioned it's an upgrade..
Any idea if it is still Alcatel-Lucent?
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Old 05-06-2015, 11:00 PM   #1513
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Can't access bbcnews site on MR DNS again.
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Old 05-06-2015, 11:08 PM   #1514
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Can't access bbcnews site on MR DNS again.
I haven't used MR DNS for quite sometime, got used to UnoDNS from unotelly.
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Old 05-06-2015, 11:50 PM   #1515
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Can't access bbcnews site on MR DNS again.
I encountered a message "Backend not available" @ http://www.bbc.com.
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