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Old 20-04-2015, 02:50 PM   #766
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Hi all, sorry for the long break, I was out of office >< I've replied those who PMed me, and cleared my inbox. (Any message older than 1 week is deleted, inbox limit sorry!)

For users with speed issues direct from the modem port 1, PM me:
Customer ID, speedtest result, timing of issue.

For users with gaming latency issues, PM me:
Customer ID, public IP, in-game latency indicator, tracert to game server.

For users with outdated requests/tickets, PM me:
Customer ID, ticket number.

If you have feedback or issues, please PM me your Customer ID and details of issue faced, and give me 3 working days to process the PM!

Thanks to all the users that help each other out while I'm not online, we really appreciate it. I'll definitely try to keep up with HWZ messages, it would help if my bosses see the importance of HWZ (I don't get paid to work on HWZ).

I'm not the original Johnnny, but a new staff. I started early this year. But I do have access to booking appointments and maintenance, and have slightly above basic knowledge of MR infrastructure so I'll try to answer all questions to the best of my ability. If I don't have the answer to the qtns, I'll ask the relevant departments directly!
Omg you mean there’s multiple Johnnnys O_O
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Old 20-04-2015, 02:56 PM   #767
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Omg you mean there’s multiple Johnnnys O_O
Not multiple, but like different generations. I'm the fourth successor of Johnnny! (Johnnny the 1st started in 2013) I'll try my best to stick around and help out as much as possible!
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Old 20-04-2015, 02:57 PM   #768
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Not multiple, but like different generations. I'm the fourth successor of Johnnny! (Johnnny the 1st started in 2013) I'll try my best to stick around and help out as much as possible!
Haha you guys are so cool. Is having the name Jonathan a prerequisite for working for MR LOL
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Old 20-04-2015, 03:32 PM   #769
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If you read thru the thread post, you should roughly know what is going on

I have also PM you incase you are lazy to scroll thru the thread post


Hi all, sorry for the long break, I was out of office >< I've replied those who PMed me, and cleared my inbox. (Any message older than 1 week is deleted, inbox limit sorry!)

For users with speed issues direct from the modem port 1, PM me:
Customer ID, speedtest result, timing of issue.

For users with gaming latency issues, PM me:
Customer ID, public IP, in-game latency indicator, tracert to game server.

For users with outdated requests/tickets, PM me:
Customer ID, ticket number.

If you have feedback or issues, please PM me your Customer ID and details of issue faced, and give me 3 working days to process the PM!

Thanks to all the users that help each other out while I'm not online, we really appreciate it. I'll definitely try to keep up with HWZ messages, it would help if my bosses see the importance of HWZ (I don't get paid to work on HWZ).

I'm not the original Johnnny, but a new staff. I started Feb this year. But I do have access to booking appointments and maintenance, and have slightly above basic knowledge of MR infrastructure so I'll try to answer all questions to the best of my ability. If I don't have the answer to the qtns, I'll ask the relevant departments directly!
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Old 20-04-2015, 04:46 PM   #770
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Haha you guys are so cool. Is having the name Jonathan a prerequisite for working for MR LOL
Maybe they are like kingsmen. Interesting.

Hi all, sorry for the long break, I was out of office >< I've replied those who PMed me, and cleared my inbox. (Any message older than 1 week is deleted, inbox limit sorry!)

For users with speed issues direct from the modem port 1, PM me:
Customer ID, speedtest result, timing of issue.

For users with gaming latency issues, PM me:
Customer ID, public IP, in-game latency indicator, tracert to game server.

For users with outdated requests/tickets, PM me:
Customer ID, ticket number.

If you have feedback or issues, please PM me your Customer ID and details of issue faced, and give me 3 working days to process the PM!

Thanks to all the users that help each other out while I'm not online, we really appreciate it. I'll definitely try to keep up with HWZ messages, it would help if my bosses see the importance of HWZ (I don't get paid to work on HWZ).

I'm not the original Johnnny, but a new staff. I started Feb this year. But I do have access to booking appointments and maintenance, and have slightly above basic knowledge of MR infrastructure so I'll try to answer all questions to the best of my ability. If I don't have the answer to the qtns, I'll ask the relevant departments directly!
Yes please look through my post and many others who complain of speed/latency problems right after 7PM. Just so you know there's no equipment problem on my side as my speed can obviously go this high.

Just for a comparison. I will take a speedtest now.

4:45PM


Will Update with another result after 7pm.
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Last edited by Binaries; 20-04-2015 at 04:48 PM..
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Old 20-04-2015, 04:53 PM   #771
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No matter how many test i try i can never reach above 800mbps (Missing the old speed i keep getting last time 900-1gbps everytime)



Yes please look through my post and many others who complain of speed/latency problems right after 7PM. Just so you know there's no equipment problem on my side as my speed can obviously go this high.

Just for a comparison. I will take a speedtest now.

4:45PM


Will Update with another result after 7pm.
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Old 20-04-2015, 05:03 PM   #772
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I will give credit when credit is due. The routing to Diablo 3 AU Gateway seems to have been updated and fixed.

Previously when it was lagging and spiking consistently.

Traceroute before.


Traceroute now.


Will monitor and update if this last.
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Old 20-04-2015, 06:27 PM   #773
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Hmm

i am at yishun as well
the issue will start at 6pm and end at 1am

Btw Johnnny i have replied your PM.

i wonder if there is any guys from their NOC reading this thread.
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Old 20-04-2015, 06:35 PM   #774
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after 6pm they off work liao. he stopped my pm too...
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Old 20-04-2015, 07:51 PM   #775
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Maybe they are like kingsmen. Interesting.



Yes please look through my post and many others who complain of speed/latency problems right after 7PM. Just so you know there's no equipment problem on my side as my speed can obviously go this high.

Just for a comparison. I will take a speedtest now.

4:45PM


Will Update with another result after 7pm.
Follow up with an update for 7:50PM.





If this and the many other feedback/complaints people are posting.. I don't know what else is obvious enough.

Can whoever from MR come forward and say that you guys will look into this, please?
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Last edited by Binaries; 20-04-2015 at 08:00 PM..
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Old 20-04-2015, 08:07 PM   #776
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I don't even know what am i paying for anymore.


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Old 20-04-2015, 09:08 PM   #777
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test test 9pm..later test again..paya lebar

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Old 20-04-2015, 09:11 PM   #778
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Nope, still the same **** to me.



just hoping johnny reply my PM tml :/
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Old 20-04-2015, 10:28 PM   #779
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Now 1030pm


Ytd Afternoon 2+pm
PURE HD 150mbps....

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Old 20-04-2015, 10:46 PM   #780
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come to the green side. luckily never take Barney.
sign on green side 1gb. 900+ up and down speed.


Last edited by Twilight; 20-04-2015 at 10:50 PM..
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