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MyRepublic fibre - Part 5

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Old 09-03-2015, 10:32 AM   #76
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why my 1gbps can barely get 100mbps ah -_-
Is your Network Adapter able to support 1Gbps?

Are you able to test a direct connection from ONT?
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Old 09-03-2015, 11:06 AM   #77
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why my 1gbps can barely get 100mbps ah -_-
Are you connected via LAN cable to the router or via wireless?
You might want to try connecting direct to the ONT and see whether are there any improvements?
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Old 09-03-2015, 02:31 PM   #78
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Hi MR,

just like to check, my home is undergoing reno for 1 month. I will move to my sister's brand new BTO in Punggol. She do not have any lines etc there, but i suppposed the FT should already be installed since its a new BTO.

Can i temporary shift my MR line to her new flat for one month while my current home is undergoing reno?

Many thanks.
Hi,

you can do that provided there's a one time charge for relocation of services at $58.

However we do not advise you to do so as when you start using the TP port, it's harder for the next connection to come through. Refer to ON TP installation problems.
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Old 09-03-2015, 02:34 PM   #79
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why my 1gbps can barely get 100mbps ah -_-
Check out our tips for 1Gbps! MyRepublic | 1Gbps - Ultra-Fast Fibre Broadband

Make sure all hardware is compatible!
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Old 09-03-2015, 02:37 PM   #80
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rubbish lah....

where is that johnny....
Hi,

We're coordinating a solution for your network issues.

We need you to send us a PM so we can follow up with more details of the arrangement.

Thanks
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Old 09-03-2015, 04:15 PM   #81
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As updates for my case apart from replacing the ONT tmrw?
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Old 09-03-2015, 04:43 PM   #82
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As updates for my case apart from replacing the ONT tmrw?
We'll have to wait for the tech notes on your case. Hopefully it is the ONT and not NLT/ON network, which means another layer of investigations. Keep us updated on the maintenance!
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Old 09-03-2015, 06:41 PM   #83
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Johnnny,

I haven't heard back from you guys on my issue for 2 weeks now, even on email support.
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Old 09-03-2015, 06:51 PM   #84
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Need some advise here.

I am intending to terminate my MR fiber plan, how long will the process take (my contract is until 5th Apr 2015).

Anything to take note of?
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Old 09-03-2015, 10:52 PM   #85
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Hey Johnnny and MR crew,

Glad to see a further investment in outreach. Would love to get help on an issue I'm facing. I've already contacted support on this and awaiting a reply still but posting here so we can see if others are having the same issue as well.

I'm currently subscribed to a paid service called NTV which I use to watch live streams in HD or SD for live football and other TV channels from around the world. However I can't seem to keep a stable stream and my connection buffers constantly.





I used to have this similar issue with Twitch as reported months ago, if you see my records and have been working back and forth reporting issues and info about it. The Twitch issue has improved since then so I was hoping you could also look into this. When I turn my paid VPN service on, it stabilises a little bit, but then still buffers which kind of proves that there is a connection issue on our end to the site because the VPN seems to circumvent that.

I hope you guys could please look into the external connection we have to NTV and tweak it a bit to improve the streaming situation like you guys seem to have had with Twitch.

Some info on my configuration:
  • Wired connection to AC66U router
  • Using the default MyRepublic DNS
  • No other noticable connection issues on other sites or services

Thanks and look forward to a solution soon.
Hey Bro. How much did you pay for this service? How is the quality of the live football? near mio/starhub?
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Old 09-03-2015, 11:01 PM   #86
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Hi,

you can do that provided there's a one time charge for relocation of services at $58.

However we do not advise you to do so as when you start using the TP port, it's harder for the next connection to come through. Refer to ON TP installation problems.

Hi Johnnny,

So meaning it will be 2 x 58 dollars when i shift the line back to my renovated place? or 58 for both relocation of services?

Also, what installation problems are there?
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Old 10-03-2015, 09:52 AM   #87
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We'll have to wait for the tech notes on your case. Hopefully it is the ONT and not NLT/ON network, which means another layer of investigations. Keep us updated on the maintenance!
My internet and wifi is down again since this morning.
I have Yellow Triangle icon at bottom of my PC but router shows connected status

Last edited by Tuakong; 10-03-2015 at 09:54 AM..
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Old 10-03-2015, 10:46 AM   #88
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My internet and wifi is down again since this morning.
I have Yellow Triangle icon at bottom of my PC but router shows connected status
It happened before or after the change of ONT?
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Old 10-03-2015, 11:15 AM   #89
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Before. ONT change is this afternoon
Reset the Router n still have problem
Connected direct to ONT seems fine though
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Old 10-03-2015, 12:21 PM   #90
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Johnnny,

I haven't heard back from you guys on my issue for 2 weeks now, even on email support.
Hi blitzio,

We do apologize if we missed out on your query. Can you PM us your Customer ID and issue again? ><
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