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Need help with TP-Link Archer AX50 - Can't connect to Internet (Singapore - M1 Fibre)

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Old 18-05-2020, 07:29 PM   #1
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Need help with TP-Link Archer AX50 - Can't connect to Internet (Singapore - M1 Fibre)

I recently just got a new AX50, but I can't seem to connect to the Internet with it. I just swapped back to my old ASUS RT-AC88U and it is working fine now.



The IP on the web manager just keeps showing 0.0.0.0 and I have tried all the suggested workarounds:

- Confirmed that Connection Type is Dynamic IP

- Cloned the MAC Address

- Modified the LAN IP address of the router to 192.168.2.1

- Restarted the modem and the router

- Checked the physical connection from the ONT modem to the router (plugged into blue WAN port of the router)



Anyone knows a solution for this? My ISP is definitely not the problem since internet is working fine now via my old router.



Pictures as follows:



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Old 18-05-2020, 07:36 PM   #2
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You can either turn off ont , wait 30 mins, turn it back on. Voila

Or call m1 hotline, tell them you are changing new router, reset your network.
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Old 18-05-2020, 07:52 PM   #3
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Thanks! Will try that tomorrow.

Or will it work if I just reset the ONT? I scared reset liao all cannot use then gg.
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Old 18-05-2020, 08:02 PM   #4
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Do not reset the ont.

Call m1 for help. Let them know u can't get online with your new router and they will know what to do.
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Old 18-05-2020, 08:22 PM   #5
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is it ok now after call M1 call center? Did they do reset remotely? I am about to replace a new router and in case happen same what to do...
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Old 18-05-2020, 08:37 PM   #6
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Try setting both the IPv4 and IPv6 settings to Dynamic IP and see if it works
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Old 18-05-2020, 11:54 PM   #7
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You can either turn off ont , wait 30 mins, turn it back on. Voila

Or call m1 hotline, tell them you are changing new router, reset your network.
This is proven to work
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Old 19-05-2020, 12:01 AM   #8
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Just call M1 and tell them you changed router, they will do the needful on their end.
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Old 19-05-2020, 11:18 AM   #9
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Managed to get it to work already, thanks guys!

Confirmed, call M1 at 1627 for technical assistance, then they will do the necessary. The holding time to get the operator on the line was longer than the actual resetting itself lol
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Old 19-05-2020, 03:05 PM   #10
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Okay.. new problem now.

When using for normal web browsing everything is fine.

However, online gaming, lag spikes every few seconds. I am already connected via Ethernet. Can't be a game client issue as well since I experience the lag spikes both on Dota (Steam) and Overwatch (Blizzard).

I've also turned QoS to Game Mode.. but to no avail.

Anyone might happen to know a fix?

Last edited by zeroangel; 19-05-2020 at 03:07 PM..
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Old 19-05-2020, 03:46 PM   #11
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Turn off QoS
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Old 19-05-2020, 03:58 PM   #12
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I turned QoS back to standard (can't be turned off)

Just tried another Dota game.. I see the ping from 5 randomly spikes to 20+ every few seconds, and the game screen just lags. It's just unplayable at this point..

This is from my cmd:

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Old 19-05-2020, 04:43 PM   #13
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looks like a router issue. what is 192.168.1.1? e router?
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Old 19-05-2020, 05:22 PM   #14
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I turned QoS back to standard (can't be turned off)

Just tried another Dota game.. I see the ping from 5 randomly spikes to 20+ every few seconds, and the game screen just lags. It's just unplayable at this point..

This is from my cmd:

This definitely looks like a router issue. Maybe yr routers wifi chip is faulty or something
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Old 19-05-2020, 06:04 PM   #15
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This definitely looks like a router issue. Maybe yr routers wifi chip is faulty or something
Can't be the wifi chip though, I ran the pings on LAN connection with wifi turned off
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