i just renewed from 500M to 1G
the customer agreement says New Equipment Model: AC Plus (self collect)
but no instructions on when / where to collect
for the upgrade in speed, singtel just activate from their end and we wait?
Collection is usually at Serv+, you should receive an email for that.
I got the AC Plus as well from Serv+ in Orchard when I upgraded from 500Mbps to 1Gbps in September 2018. No change on ONT. But later I did one to one change of the ONT due to loose power contact after using it since Feb 2011. No change to ONR for me and I do not want ONR either.
https://www.plusserv.com/contact-us
As for the upgrade, no action from your side other than changing to the new AC Plus router if your existing router does not support 1Gbps.
In my case I was issued a Two Wire Router in 2011 and replaced with a Pace router in 2012. So I was issued the AC Plus in 2018. But in reality I started to use my own Linksys WRT1900AC router since 2014 so I do not really need to change the router. Still I tested the AC Plus for a few days before putting it aside as a backup. Recently I tested the AC Plus as well just to check whether it still works.
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