HWZ Forums

Login Register FAQ Mark Forums Read

Switching Form SH to Whizcomms Not That Simple?

Reply
 
LinkBack Thread Tools
Old 19-11-2019, 03:27 PM   #1
Arch-Supremacy Member
 
Join Date: Jan 2000
Posts: 11,487
Switching Form SH to Whizcomms Not That Simple?

Guys need help. I had signed up Whizcomms and requested for
ONT configuration. It was installed yesterday. Asus RT-AC2600
router was used but laptop connected cannot go internet.
Mobile phone under wifi show no internet access. Router was
connected to Whizcomms ONT. All LEDs light up ok. I had tried
with another Linksys router and no internet connection.

Both router were running well with my previous SH Nucleus
Connect ONT.
Anybody can advise what I had missed out here?
Or did Whizcomms missed out any setting?
Appreciated.
sonic is offline   Reply With Quote
Old 19-11-2019, 03:28 PM   #2
Arch-Supremacy Member
 
Join Date: Jan 2000
Posts: 11,487
I gotten below when I login the Asus router.

Internet status:
Your ISP's DHCP does not function properly.


Any body can advise?
sonic is offline   Reply With Quote
Old 19-11-2019, 07:54 PM   #3
Supremacy Member
 
kashix's Avatar
 
Join Date: Dec 2007
Posts: 6,187
I gotten below when I login the Asus router.

Internet status:
Your ISP's DHCP does not function properly.


Any body can advise?
Whiz Comm gave you ONR is it. You might need to use in AP mode.
kashix is offline   Reply With Quote
Old 20-11-2019, 11:35 AM   #4
Arch-Supremacy Member
 
Join Date: Jan 2000
Posts: 11,487
Whiz Comm gave you ONR is it. You might need to use in AP mode.
It is ONT as I had tried only port 1 LED light up..
I did changed to AP also no internet.
sonic is offline   Reply With Quote
Old 20-11-2019, 12:11 PM   #5
Master Member
 
Join Date: Apr 2001
Posts: 4,388
I dun hv this problem b4.
Call them n reconfirm.
They come install nv test de meh
Sounds like onr mode
alex22 is offline   Reply With Quote
Old 20-11-2019, 12:19 PM   #6
Supremacy Member
 
kashix's Avatar
 
Join Date: Dec 2007
Posts: 6,187
It is ONT as I had tried only port 1 LED light up..
I did changed to AP also no internet.
If ONT router mode with DHCP and auto ip will work
kashix is offline   Reply With Quote
Old 20-11-2019, 03:03 PM   #7
Senior Member
 
Join Date: Oct 2002
Posts: 1,434
If ONT router mode with DHCP and auto ip will work
It will be running in double NAT. Not easy to dectect for the un-trained.
__________________
[IMG]http://www.speedtest.net/result/2324328081.png[/IMG]
[IMG]http://www.speedtest.net/result/2324335974.png[/IMG]
deathblade82 is offline   Reply With Quote
Old 20-11-2019, 03:25 PM   #8
Supremacy Member
 
kashix's Avatar
 
Join Date: Dec 2007
Posts: 6,187
It will be running in double NAT. Not easy to dectect for the un-trained.
He said ONT not ONR I thought
ONT have to run router mode
kashix is offline   Reply With Quote
Old 20-11-2019, 07:51 PM   #9
Arch-Supremacy Member
 
Join Date: Jan 2000
Posts: 11,487
OK, if ONT and I connect my laptop directly the ONT port 1 thru lan cable,
will I have internet connection?
This is the troubleshooting they asked me to do & no internet connection.
I don't how the standard of the engineer that came to install the 1st time.
I was not at home & only my kid in.
sonic is offline   Reply With Quote
Old 20-11-2019, 08:08 PM   #10
Supremacy Member
 
*adiBOY's Avatar
 
Join Date: Mar 2008
Posts: 5,691
OK, if ONT and I connect my laptop directly the ONT port 1 thru lan cable,
will I have internet connection?
This is the troubleshooting they asked me to do & no internet connection.
I don't how the standard of the engineer that came to install the 1st time.
I was not at home & only my kid in.
If it’s ONT, when you connect directly to ONT, it will have internet.
__________________
人活着就不应该有遗憾。
*adiBOY is offline   Reply With Quote
Old 20-11-2019, 09:18 PM   #11
Supremacy Member
 
kashix's Avatar
 
Join Date: Dec 2007
Posts: 6,187
OK, if ONT and I connect my laptop directly the ONT port 1 thru lan cable,
will I have internet connection?
This is the troubleshooting they asked me to do & no internet connection.
I don't how the standard of the engineer that came to install the 1st time.
I was not at home & only my kid in.
ONT can connect direct will have internet.
kashix is offline   Reply With Quote
Old 20-11-2019, 10:56 PM   #12
Arch-Supremacy Member
 
Henry Ng's Avatar
 
Join Date: Aug 2011
Posts: 11,738
Look like it is ONR
Henry Ng is offline   Reply With Quote
Old 21-11-2019, 06:00 PM   #13
Arch-Supremacy Member
 
Join Date: Jan 2000
Posts: 11,487
I had to made big hell of noise today early afternoon demanding to speak to
their supervisor or manager then I received the sms from the engineer that
he will be coming to check for me.
Now all ok. I asked the engineer what the issue. He also cannot advise.
He said he just switch back to ONR to ensure ok & change to ONT again.
He said maybe the 1st installation guy never did a proper switch from ONR
to ONT.. lol..
sonic is offline   Reply With Quote
Old 22-11-2019, 05:04 AM   #14
Master Member
 
Join Date: Apr 2001
Posts: 4,388
I had to made big hell of noise today early afternoon demanding to speak to
their supervisor or manager then I received the sms from the engineer that
he will be coming to check for me.
Now all ok. I asked the engineer what the issue. He also cannot advise.
He said he just switch back to ONR to ensure ok & change to ONT again.
He said maybe the 1st installation guy never did a proper switch from ONR
to ONT.. lol..
Ok congrats.
+1
alex22 is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On