Hi guys, currently with MR contract ends mid-May. If I'm switching over to VQ, when do I need to sign up in order to avoid down time? Any reason at all to sign up early during the coming IT Show?
Also, I'm expecting to move out to my new BTO Q4 this year earliest or early 2016. How easy (or difficult) will it be to have my account transferred to my new place at that time?
Yo, a few points to note:
For "switching over" you have 2 options, (1) 2nd port (preferred) or (2) Fiber Take-Over (FTO) (not preferred).
For (1) VQ will apply a new service on 2nd port of the termination point, thus you can have concurrent service, just terminate the MR line after your VQ line is installed and stable.
Not sure about MR policy but usually the termination will be pro-rata on the number of days used between billing cycles.
For (2) VQ will only recommend this if NetLink Trust tells VQ insufficient capacity, then we will recommend FTO to prevent delays of 2weeks-months required for NLT to install additional capacity.
The downside is there will be a downtime of up to 3 days as NLT takes a while to reflect in the system that the FTO was done, and VQ will only install upon notification from NLT that FTO is completed (takes around 1-2 business days).
As for your enquiry about re-locating your service to new flat, it usually only takes a few hours maximum (cut off old fiber, drive the truck to new MDF, splice the new fiber). However the DATE on which this is carried out depends on their manpower and is unpredictable.
I.e. if they relocate ur service ahead of you moving in, your old house internet may be cut off a few days before you actually move. And vice versa, they may only do the relocation a few days after you move.
So prepare your mobile data for that +/- a few days.