HWZ User said:
How did u ask apple service staff to activate for u? I try calling them around 9.05am this morning and ask them to activate they said cannot... I am using the old apple care protection for ipad they said the code is valid but cannot be use..
Before i even continue.....
Did you throw away the box for AppleCare Protection Plan?
The box contains very important information:
Part No XXXXXXX/X
Serial Number XXXXXXXXXXXX
I just explained to the Apple Staff over the phone and highlighted to them the following:
- Bought extra Retail Apple Care Protection Plan for iPad (Have Box with Serial & Part No. as proof)
- Did not activate it as planning to use on my other iPad
- Lost the receipt but still have the retail box with Part No & Serial No
- Highlighted to them it would be unfair to penalize customer by voiding the AppleCare as it is the old version. We (Customer) did spend SGD$118 to buy iPad AppleCare and it is just that we did not activate it immediately.
After listening to my explanation, the staff asked for my Apple iPad Box Details:
Part No XXXXXXX/X
Serial Number XXXXXXXXXXXX
As well as the iPad Registration No. ( Serial no. found inside the box)
XXXXXXXXXXXXXXX
Apple staff told me that they will look into the matter and after 3 working days, was informed over email that my Apple Care iPad has been activated....
Like what i said in the forum, it is quite a hassle but for the savings i guess it is worth it