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Apple Smart Keyboard Folio Case Issue

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Old 06-12-2018, 02:53 PM   #1
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Apple Smart Keyboard Folio Case Issue

Hi, for those who uses Apple smart keyboard folio case, do u all have issue with its edge splitting?
Mine is 11" model and the edges along left keyboard of the folio case is splitting/opening up. Looks like the adhesive is giving up. Got it on 17 Nov less than 1 month only. Folio case under warranty? Wonder is this cover under warranty. Tried my best to take pictures but pictures still blur.



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Old 06-12-2018, 04:14 PM   #2
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Go to Apple and replace. There is a short duration for accessories warranties
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Old 06-12-2018, 04:18 PM   #3
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Go to Apple and replace. There is a short duration for accessories warranties
But i bought it at best denki as apple store no stock. Anyway are there warranty for folio keyboard?
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Old 06-12-2018, 08:25 PM   #4
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Contact Apple using apple chat. They will ask for the serial number and check if its under warranty. Send them a pic of the damage as well. Recently i did that for my apple pencil 2 issue.

I dropped the pencil afew times and the tip was damaged. Now i see your case i am quite worried if this batch of apple accessories is poorly made. Hope not. I bought the keyboard case as well.

Last edited by RT_3135; 06-12-2018 at 08:27 PM..
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Old 06-12-2018, 09:10 PM   #5
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Contact Apple using apple chat. They will ask for the serial number and check if its under warranty. Send them a pic of the damage as well. Recently i did that for my apple pencil 2 issue.

I dropped the pencil afew times and the tip was damaged. Now i see your case i am quite worried if this batch of apple accessories is poorly made. Hope not. I bought the keyboard case as well.
Already used apple chat to inform them of the issue. However the CSO i chat with are not able to say is it exchangeable or must sent in for repair... Also he is not able to book an appointment slot for Apple orchard(i choose this) due to full. He advise me to bring the invoice and case down to apple store and see what they can do. Got case ID log for this.

Seems like no resolution..
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Old 06-12-2018, 09:12 PM   #6
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But i bought it at best denki as apple store no stock. Anyway are there warranty for folio keyboard?
Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”)

Go Apple Store bring the receipt along.
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Old 07-12-2018, 07:36 AM   #7
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Already used apple chat to inform them of the issue. However the CSO i chat with are not able to say is it exchangeable or must sent in for repair... Also he is not able to book an appointment slot for Apple orchard(i choose this) due to full. He advise me to bring the invoice and case down to apple store and see what they can do. Got case ID log for this.

Seems like no resolution..
I don’t see any issue with Apple offering a replacement or refund for you. Don’t have to worry too much. Your case is just a one off.
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