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Apple Smart Keyboard for iPAD Pro not working

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Old 08-06-2017, 01:06 PM   #1
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Apple Smart Keyboard for iPAD Pro not working

Hi guys, anyone experiencing this issue? The keyboard can't work and it says this accessory is not supported. I have try to reset, restart and update but it still doesn't work. Appreciate any advice. Thanks!

IMG_0030 by Jason Ang, on Flickr
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Old 08-06-2017, 04:17 PM   #2
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Same here. Don't know what to do about it.
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Old 09-06-2017, 03:10 PM   #3
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If the problem persist even after doing a hard reset, book an appointment with the apple genius,
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Old 11-06-2017, 10:15 AM   #4
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BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.
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Old 11-06-2017, 11:00 AM   #5
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BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.
Why don't u ask them?
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Old 13-06-2017, 01:31 PM   #6
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BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.
Apple doesn't require receipt for any product.
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Old 13-06-2017, 01:32 PM   #7
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bump bumop bu
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Old 26-06-2017, 03:59 AM   #8
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Apple doesn't require receipt for any product.
I sent my smart keyboard for replacement a few months ago through A.Lab since it was experiencing this same issue and would never get connected anymore. The moron at A.Lab requested for a receipt and I was upset since why require a receipt when there is no counterfeit smart keyboard in the market. Good thing I still had it and they replaced it after a couple of days. Hopefully its just that specific person that required and the one who will handle you wont.
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Old 26-06-2017, 06:45 AM   #9
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just book a genius appt using e Apple Support app. they can help...
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Old 22-07-2017, 12:01 PM   #10
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Hope you got your Smart Keyboard replacement resolve.

If brand new, best to get it replaced. Mine is 2 weeks old, so far so good, didn't encounter the issue mentioned.

Or you want to try use a cloth and clean the contact points to see if it is bad contacts?
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