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ipad air 2 faulty screen bought from istudio - now they don't want to care less than 24 hours

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Old 29-12-2014, 10:57 PM   #16
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ipad air 2 when playing video with music..

the set actually vibrates due to the sound bass..

wonder can we return and take full refund?
apple make it to thin
so when play theset is not as solid as before
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Old 29-12-2014, 11:18 PM   #17
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Why refund? Ask them to replace, they will replace witha new set.
before i dont know got this prob..

after i bought and tested my set.. over last weekend, i went out and try display sets too.. all got this prob.. hence no point asking them to replace..

you can go try display set.. in video playing mode, 50% of speaker level.. you can feel already..

as im buying for my infant child, i decided to return and take refund..

perhaps i will buy ipad mini or tab s..
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Old 29-12-2014, 11:23 PM   #18
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So here's an update:

Having not gotten anywhere with istudio, I called apple up today. There were quite helpful (after being put on hold for about 30 mins altogether).

They called up istudio to quote the lemon law. And they asked them to do a one to one exchange. The apple chap said if istudio was not willing to swap then apple would most likely send a replacement to me. However, istudio did agree to swap one for me.

I went down today for the exchange and they gave me a new set. They "inspected" the old set for damage/wrong ipad/checked storage capacity/scratches/etc etc....

I asked the guy why did apple need to call them to sort out my issue... I told him that my experience with istudio was terrible and it shouldn't be that way. his answer was that they needed to "protect" themselves as people have previously returned/exchange items when no fault was present.

What a load of BS. Anyway, lesson learnt. Buy direct from apple. And hopefully, apple will open a real apple store to throw these cowboys out of business.

Retailers in Sg need to realise that the customer experience is as important as the sale. If I encounter crap experience, I will boycott that shop permanently and spread the experience to as many people as I know.

I've always had good customer service from apple. So if you guys encounter any problems, speak to apple. they usually try their best to sort it out.
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Last edited by penyekz; 29-12-2014 at 11:28 PM..
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Old 29-12-2014, 11:47 PM   #19
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before i dont know got this prob..

after i bought and tested my set.. over last weekend, i went out and try display sets too.. all got this prob.. hence no point asking them to replace..

you can go try display set.. in video playing mode, 50% of speaker level.. you can feel already..

as im buying for my infant child, i decided to return and take refund..

perhaps i will buy ipad mini or tab s..
Before buying iPad mini, do go and test if this a common problem with iPad mini since iPad Air/Air2 are designed after iPad mini.

That was one good reason why I don't on the music while I am holding it, putting on the table using with music on was fine but holding on the hand.... THAT DRIVES ME CRAZY lol
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Old 29-12-2014, 11:49 PM   #20
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So here's an update:

Having not gotten anywhere with istudio, I called apple up today. There were quite helpful (after being put on hold for about 30 mins altogether).

They called up istudio to quote the lemon law. And they asked them to do a one to one exchange. The apple chap said if istudio was not willing to swap then apple would most likely send a replacement to me. However, istudio did agree to swap one for me.

I went down today for the exchange and they gave me a new set. They "inspected" the old set for damage/wrong ipad/checked storage capacity/scratches/etc etc....

I asked the guy why did apple need to call them to sort out my issue... I told him that my experience with istudio was terrible and it shouldn't be that way. his answer was that they needed to "protect" themselves as people have previously returned/exchange items when no fault was present.

What a load of BS. Anyway, lesson learnt. Buy direct from apple. And hopefully, apple will open a real apple store to throw these cowboys out of business.

Retailers in Sg need to realise that the customer experience is as important as the sale. If I encounter crap experience, I will boycott that shop permanently and spread the experience to as many people as I know.

I've always had good customer service from apple. So if you guys encounter any problems, speak to apple. they usually try their best to sort it out.
Glad you got it resolved.

Haha I believe if they screw up this case maybe their reseller partner points might have some impact ><!
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Old 29-12-2014, 11:52 PM   #21
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apple make it to thin
so when play theset is not as solid as before
Not really. I think is due to lack of dampers or else is because of the metal design.

Well iPad 4 under loud volume also vibrates a little LOL
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Old 29-12-2014, 11:55 PM   #22
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hey glad to hear Apple sorted out this mess for u. sadly there's zero consumer protection in Sincity. can only feedback to Apple n hope they fix e situation in e near future n stop letting these resellers ruin e good name.
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Old 30-12-2014, 12:13 AM   #23
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Bought my mini 2 and air 2 direct from Apple. Both iPads arrived within 48 hours

My mini had problems, Apple sent a replacement faster than they collect the faulty unit!

Nowadays I go to shop to check out the physical unit nia, then go home order online
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Old 30-12-2014, 12:16 AM   #24
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So here's an update:

Having not gotten anywhere with istudio, I called apple up today. There were quite helpful (after being put on hold for about 30 mins altogether).

They called up istudio to quote the lemon law. And they asked them to do a one to one exchange. The apple chap said if istudio was not willing to swap then apple would most likely send a replacement to me. However, istudio did agree to swap one for me.

I went down today for the exchange and they gave me a new set. They "inspected" the old set for damage/wrong ipad/checked storage capacity/scratches/etc etc....

I asked the guy why did apple need to call them to sort out my issue... I told him that my experience with istudio was terrible and it shouldn't be that way. his answer was that they needed to "protect" themselves as people have previously returned/exchange items when no fault was present.

What a load of BS. Anyway, lesson learnt. Buy direct from apple. And hopefully, apple will open a real apple store to throw these cowboys out of business.

Retailers in Sg need to realise that the customer experience is as important as the sale. If I encounter crap experience, I will boycott that shop permanently and spread the experience to as many people as I know.

I've always had good customer service from apple. So if you guys encounter any problems, speak to apple. they usually try their best to sort it out.
Ask them to FO

I do IT sales, manufacturers take back my faulty units without questions. Don't know why these half past six dealers need to "protect" themselves this way...
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Old 30-12-2014, 01:00 AM   #25
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Ask them to FO

I do IT sales, manufacturers take back my faulty units without questions. Don't know why these half past six dealers need to "protect" themselves this way...
Manufacturers usually no problem, it's the third party retailers here in Singapore that never accept returns for any reason, not just the Apple retailers. I guess there isn't a return culture here, everyone goes by once sold not returnable.
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Old 30-12-2014, 10:22 AM   #26
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So here's an update:

Having not gotten anywhere with istudio, I called apple up today. There were quite helpful (after being put on hold for about 30 mins altogether).

They called up istudio to quote the lemon law. And they asked them to do a one to one exchange. The apple chap said if istudio was not willing to swap then apple would most likely send a replacement to me. However, istudio did agree to swap one for me.

I went down today for the exchange and they gave me a new set. They "inspected" the old set for damage/wrong ipad/checked storage capacity/scratches/etc etc....

I asked the guy why did apple need to call them to sort out my issue... I told him that my experience with istudio was terrible and it shouldn't be that way. his answer was that they needed to "protect" themselves as people have previously returned/exchange items when no fault was present.

What a load of BS. Anyway, lesson learnt. Buy direct from apple. And hopefully, apple will open a real apple store to throw these cowboys out of business.

Retailers in Sg need to realise that the customer experience is as important as the sale. If I encounter crap experience, I will boycott that shop permanently and spread the experience to as many people as I know.

I've always had good customer service from apple. So if you guys encounter any problems, speak to apple. they usually try their best to sort it out.
Glad to hear that all ends well for you. Enjoy your new iPad! I just got mine too
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Old 31-12-2014, 09:38 AM   #27
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tons of BS, if anything I'd prefer to buy direct from vendor than shops because of situations like this, just wanna shrug this matter off their shoulders, anything ask you go service center.
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Old 01-01-2015, 04:31 PM   #28
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So here's an update:

Having not gotten anywhere with istudio, I called apple up today. There were quite helpful (after being put on hold for about 30 mins altogether).

They called up istudio to quote the lemon law. And they asked them to do a one to one exchange. The apple chap said if istudio was not willing to swap then apple would most likely send a replacement to me. However, istudio did agree to swap one for me.

I went down today for the exchange and they gave me a new set. They "inspected" the old set for damage/wrong ipad/checked storage capacity/scratches/etc etc....

I asked the guy why did apple need to call them to sort out my issue... I told him that my experience with istudio was terrible and it shouldn't be that way. his answer was that they needed to "protect" themselves as people have previously returned/exchange items when no fault was present.

What a load of BS. Anyway, lesson learnt. Buy direct from apple. And hopefully, apple will open a real apple store to throw these cowboys out of business.

Retailers in Sg need to realise that the customer experience is as important as the sale. If I encounter crap experience, I will boycott that shop permanently and spread the experience to as many people as I know.

I've always had good customer service from apple. So if you guys encounter any problems, speak to apple. they usually try their best to sort it out.
My experience with EpiCentre is good. Actually they (EpiCentre and Nubox) have a standard 1-1 exchange for any faulty item within 7 days upon purchase. So it's strange that iStudio would not honor them.

Anyway, I bought a MFi lightning cable (Griffins) from IT show in Aug. the booth was under EpiCentre. Three months later the cable became faulty. I went to EpiCentre @ION. They suggested I went to the supplier instead. But I insisted I was not told I had to go to supplier. Anyway awhile later, they agreed to grant me a 1-1 exchange.

Thanks for sharing. I will not buy from iStudio from now on. The reasons they gave for not exchanging a new set for you is BS and does not relinquish them of the requirement to honor an honest and proper business practice. Whether customers will abuse or not, that is immaterial. Just goes to show they do not know the meaning of true customer service. That kind of mentality is so backdated.
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Old 02-01-2015, 01:43 PM   #29
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hi bros,

my fren bought me an ipad as a gift from challenger on 19 dec. It was given to me on 28dec and found that theres a dent/scratch on the top right hand corner of the ipad.

i called the retailer and they mention they can't help as its over 7 days.

they refer me to service center. So i brought the device to service center for the replacement but they claim Apple reject their proposal. They gave me a case number and ask me to call Apple.

I called apple and after a long talk with a senior product specialist, he say can replace a brand new set, he ask me to collect my set from service center first and he will get back to me.

so i went to collect back, but now after 2 days le, he hasnt get back and when i try to call back i can't get to his direct line. any bros know how to call direct line based on the extension given?

So i called, and i was put onto another human relation from apple after cannot get to the product spec, and was told i can't change and they offer a cover to hide the scratch instead?

i was like???? it was fresh from the box and have not used it once and they say can't replace......

Any bros have an options for me?
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Old 02-01-2015, 09:17 PM   #30
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hi bros,

my fren bought me an ipad as a gift from challenger on 19 dec. It was given to me on 28dec and found that theres a dent/scratch on the top right hand corner of the ipad.

i called the retailer and they mention they can't help as its over 7 days.

they refer me to service center. So i brought the device to service center for the replacement but they claim Apple reject their proposal. They gave me a case number and ask me to call Apple.

I called apple and after a long talk with a senior product specialist, he say can replace a brand new set, he ask me to collect my set from service center first and he will get back to me.

so i went to collect back, but now after 2 days le, he hasnt get back and when i try to call back i can't get to his direct line. any bros know how to call direct line based on the extension given?

So i called, and i was put onto another human relation from apple after cannot get to the product spec, and was told i can't change and they offer a cover to hide the scratch instead?

i was like???? it was fresh from the box and have not used it once and they say can't replace......

Any bros have an options for me?
Bro, this is considered cosmetic and not covered by warranty if I am not wrong. Somemore more than 7 days leh.....

In any case you got this as a gift, so just buy a case if there is nothing wrong with it. Mai hiam la. A refurbished set is not necessary a better one. More importantly your iPad is functioning as it should. Just a cent advice from me. Enjoy it cheers
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