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ipad air 2 faulty screen bought from istudio - now they don't want to care less than 24 hours

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Old 05-01-2015, 07:53 AM   #31
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Join Date: Dec 2004
Posts: 7,859
Just bought an ipad air 2 cellular 128gb from istudio at plaza sing. The guy opened the box for me to check the ipad exterior. Did not switch on the ipad.

When I got home, switched it on and found either dust under the screen or dead pixels.... On max brightness, few (>10) pixels missing. When off, can see some dust/defect on the same area.

I promptly called istudio up and was told to go service centre as they checked it already and basically wash their hands off it.

What crap customer service is this? ipad sold was faulty and I called less than 24 hours and they said not their problem.

This is NOT how customer service should work in Singapore... especially in this day and age. They should provide one to one exchange like how a real apple store would if they want to call themselves a "premium reseller".

Really unhappy about this. Anyone else had similar experience? How was it resolved? I don't want a refurbished set. I want a brand new one. Apple is usually good with these sort of things.
Since 2012, I refuse to step into their shop already!



There are plenty of authorize retailers and there is also Apple online.
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Old 05-01-2015, 08:36 AM   #32
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Join Date: Dec 2004
Posts: 7,859
hi bros,

my fren bought me an ipad as a gift from challenger on 19 dec. It was given to me on 28dec and found that theres a dent/scratch on the top right hand corner of the ipad.

i called the retailer and they mention they can't help as its over 7 days.

they refer me to service center. So i brought the device to service center for the replacement but they claim Apple reject their proposal. They gave me a case number and ask me to call Apple.

I called apple and after a long talk with a senior product specialist, he say can replace a brand new set, he ask me to collect my set from service center first and he will get back to me.

so i went to collect back, but now after 2 days le, he hasnt get back and when i try to call back i can't get to his direct line. any bros know how to call direct line based on the extension given?

So i called, and i was put onto another human relation from apple after cannot get to the product spec, and was told i can't change and they offer a cover to hide the scratch instead?

i was like???? it was fresh from the box and have not used it once and they say can't replace......

Any bros have an options for me?
Your friend can either:

1. Buy it just before giving to you
2. Check the appearance and then wrap it and give u

After 7 days difficult to argue with retailers.
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Old 17-01-2015, 12:53 AM   #33
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Join Date: May 2002
Posts: 4,615
Always buy from Apple direct. There is absolutely no contest with the level of after-sales service they give you - 14 days no questions asked returns that collect from your doorstep.
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