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ipad air 2 faulty screen bought from istudio - now they don't want to care less than 24 hours

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Old 28-12-2014, 09:57 PM   #1
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ipad air 2 faulty screen bought from istudio - now they don't want to care less than 24 hours

Just bought an ipad air 2 cellular 128gb from istudio at plaza sing. The guy opened the box for me to check the ipad exterior. Did not switch on the ipad.

When I got home, switched it on and found either dust under the screen or dead pixels.... On max brightness, few (>10) pixels missing. When off, can see some dust/defect on the same area.

I promptly called istudio up and was told to go service centre as they checked it already and basically wash their hands off it.

What crap customer service is this? ipad sold was faulty and I called less than 24 hours and they said not their problem.

This is NOT how customer service should work in Singapore... especially in this day and age. They should provide one to one exchange like how a real apple store would if they want to call themselves a "premium reseller".

Really unhappy about this. Anyone else had similar experience? How was it resolved? I don't want a refurbished set. I want a brand new one. Apple is usually good with these sort of things.
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Old 28-12-2014, 11:10 PM   #2
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This may help you to pursue a claim against them. Read especially qn10.
https://www.case.org.sg/pdf/Lemon%20Law%20FAQs.pdf
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Old 28-12-2014, 11:12 PM   #3
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That's what you get from purchasing from our local authorized resellers, shitty after sales service. I've seen customers with brand new Apple stuff spoilt, reseller push them to service center, they go there make hell lot of noise but end up still get back a refurb set.

Next time buy direct from Apple, tell your friends and relatives too.
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Old 28-12-2014, 11:27 PM   #4
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ipad air 2 when playing video with music..

the set actually vibrates due to the sound bass..

wonder can we return and take full refund?
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Old 29-12-2014, 12:25 AM   #5
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ipad air 2 when playing video with music..

the set actually vibrates due to the sound bass..

wonder can we return and take full refund?
You can try and keep us updated here!

After all, this problem that you mentioned also affect the iPad Air and I can tell you that since I own both...
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Old 29-12-2014, 12:31 AM   #6
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Just bought an ipad air 2 cellular 128gb from istudio at plaza sing. The guy opened the box for me to check the ipad exterior. Did not switch on the ipad.

When I got home, switched it on and found either dust under the screen or dead pixels.... On max brightness, few (>10) pixels missing. When off, can see some dust/defect on the same area.

I promptly called istudio up and was told to go service centre as they checked it already and basically wash their hands off it.

What crap customer service is this? ipad sold was faulty and I called less than 24 hours and they said not their problem.

This is NOT how customer service should work in Singapore... especially in this day and age. They should provide one to one exchange like how a real apple store would if they want to call themselves a "premium reseller".

Really unhappy about this. Anyone else had similar experience? How was it resolved? I don't want a refurbished set. I want a brand new one. Apple is usually good with these sort of things.
You are super suay lei, I think first you can lodge a complaint to apple and also contact the service center. See what is their reply.

Normally, I prefer to buy from Shop because I would open and test on the spot. If problem exist, I would reject it.

This may help you to pursue a claim against them. Read especially qn10.
https://www.case.org.sg/pdf/Lemon%20Law%20FAQs.pdf
Very grey area and not sure can use or not.

That's what you get from purchasing from our local authorized resellers, shitty after sales service. I've seen customers with brand new Apple stuff spoilt, reseller push them to service center, they go there make hell lot of noise but end up still get back a refurb set.

Next time buy direct from Apple, tell your friends and relatives too.
Plus and minus. Anyway who and wherever you buy from, it is still from Apple unless yourself export from elsewhere not via SG web or shop. then really LLST.
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Old 29-12-2014, 08:30 AM   #7
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Plus and minus. Anyway who and wherever you buy from, it is still from Apple unless yourself export from elsewhere not via SG web or shop. then really LLST.
You missed the point of crystalnox's post.

For purchase from online AppleStore, you can log a legitimate complain for a defective product delivered and have it returned & get them to send you a new set. Not a refurbished set.
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Old 29-12-2014, 08:55 AM   #8
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You missed the point of crystalnox's post.

For purchase from online AppleStore, you can log a legitimate complain for a defective product delivered and have it returned & get them to send you a new set. Not a refurbished set.
Yea, and within 14 days you can return and exchange until you happy with your set, they will pick up and delivery to your doorstep.
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Old 29-12-2014, 08:59 AM   #9
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OP have u tried calling apple directly? they should b able to work something out for u.
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Old 29-12-2014, 02:29 PM   #10
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You missed the point of crystalnox's post.

For purchase from online AppleStore, you can log a legitimate complain for a defective product delivered and have it returned & get them to send you a new set. Not a refurbished set.
Bosses, I was referring to stores outside Singapore (That including web store)
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Old 29-12-2014, 02:29 PM   #11
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Yea, and within 14 days you can return and exchange until you happy with your set, they will pick up and delivery to your doorstep.
Is very good service!
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Old 29-12-2014, 03:19 PM   #12
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Bosses, I was referring to stores outside Singapore (That including web store)
The web store is considered a local store(.sg), they will only ship to sg and charge in sgd. Sure an Apple product bought from anyone is still from Apple, but we're talking about cutting out the middle man, which is the authorised retailer.

Buying from the link below ensures you're buying directly from Apple. Any issues from day one, you deal only with Apple, not some commission hungry salesman who doesn't give a damn after you hand over the money.

Apple Store Singapore
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Old 29-12-2014, 04:56 PM   #13
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The web store is considered a local store(.sg), they will only ship to sg and charge in sgd. Sure an Apple product bought from anyone is still from Apple, but we're talking about cutting out the middle man, which is the authorised retailer.

Buying from the link below ensures you're buying directly from Apple. Any issues from day one, you deal only with Apple, not some commission hungry salesman who doesn't give a damn after you hand over the money.

Apple Store Singapore
Forget about my previous sentence since my poor command of language is causing misunderstandings ><'''

So far my experience with direct stores was good. Both my iPad Air and Air 2 was purchased from the same store and we went through all the checks before I siamelogy.

Honestly, it was the first time I heard about such a bad QC Apple product.

Most of the time is maybe 1 or 2 dead/stuck pixel.

To be real honest here, I feel more kan chiong buying other brands than Apple LOL especially QC related...

AIR 2 screen was the first fused to the panel for the zero gap between screen and panel.

Normally, if problem exist, I will just send a ticket to Apple and get them to assist on the matter!

I hope TS can resolved real quick and take down who he has spoken to for record purposes.
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Old 29-12-2014, 10:37 PM   #14
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ordered on last wed @ apple online, received on last fri.. tested on last fri night then found out the vibration.. tried to call hotline but they are closed..

called them today and managed to get a full refund with they coming to collect from me on this wed. no restocking fee..
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Old 29-12-2014, 10:53 PM   #15
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ordered on last wed @ apple online, received on last fri.. tested on last fri night then found out the vibration.. tried to call hotline but they are closed..

called them today and managed to get a full refund with they coming to collect from me on this wed. no restocking fee..
Why refund? Ask them to replace, they will replace witha new set.
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