[Singtel] iPhone 6/6 Plus Availability Related Discussions [NO SALES/TRADE/SWAP]

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PetPet

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Strictly no sales allowed.
Infractions would be handed to any dealers.

During spring cleaning this thread might be unsticked! So...
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shawn_sboi

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FAQ Singtel iPhone 6/6 plus

For the past few launched for iPhone i wrote FAQs to answer the most frequent asked questions by users. This year may be my last year to write for Singtel as i will be heading to Starhub.

1. When is the launch appointment date?

Appointment booking on Wednesday (17 Sept 2014) 3 PM

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APPLE iphone 6 and iphone 6 plus will be released on singapore 19 september

iPhone 6 | SingTel

2. When will Singtel release the pricing?


3. How is the process of booking an appointment going to be?



iPhone 6 booking info

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Image of iphone 5s booking appointment
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4. MIO Home Can i re-contract if i previously bought my iphone 5s during launch party 20 September 2013?

Yes/No, you have to call 1688 to double confirm that you are eligible to buy the iphone 6 without paying the penalty charges. Make sure to double confirm
5. Can i do a early re-contract if my plan is have not reach 21 month (If your plan re-contract date is october/november).

Yes/No, It is possible if you call 1688 and speak to the management side to allow you to early re-contract without a penalty fee. Just try your luck.
6. Early re-contract before 21 Month

Yes, you are allow to do an early re-contract with a penalty fee of $350/$500 on top of the phone price.

Dial *1626 to check how much you need to top up
7. 12GB iflexi Users If you wish to re-contract.

Do note if you re-contract your iflexi plan, you are not entitled to the 12GB data anymore. It will be converted to the new combo plan.
8. Voucher Enquiry

please call 1688 to transfer to retention department to facilitate your request.

You can check the voucher using the Singtel App.

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Click account summary>Click Singtel Voucher Record>You will be able to see your voucher inside

*If voucher was given, and Singtel App did not reflect, do not worry as in their system they may be able to see it.

Contract over 21month- For User who wish to get voucher/waiver, you can try your luck by calling 1688 and head to billing department. Ask to speak to retention department

Mio Home yearly recontract can ask for waiver instead. Do try and get the best out of it.
9. Trade-in Enquiry

Yes, highly there will be trade-in available at the launch. For trade in value, please head to https://www.singtelshop.com/mobile/index.jsf at the right side, check trade in value
10. AppleCare+

you can purchase the apple care+ at $138 with Singtel during your purchasing of iPhone at launch or singtelshop. The new AppleCare+ Have to be bought within 60 days of your newly purchased iphone 6, if you did not buy it at the launch. your phone will have to be check by an iphone specialist(nubox/epicenter/QcD/etc) to do diagnose.

https://www.apple.com/support/products/iphone.html - See important notes.

Differences of applecare+ and applecare is you are entitled to the "two incidents of accidental damage from handling of $108"

which means if you crack your screen or which ever mishandle on your phone, you pay $108 to replace the phone.
 
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shawn_sboi

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11. What to bring during appointment day

Please bring your IC along, printed appointment booking paper.

If you are buying on behalf of someone else. Please make sure to bring the authorization letter and physical IC of the person.

Authorization form

https://www.singtelshop.com/form/AuthorizationLetter.pdf
12. For Students/NSFs

Student plans are available for all telcos. Same pricing for phones. Youth Benefits FREE Unimited SMS & FREE CAMPUS / CAMP CALLS (for students and NSFs only)

Latest combo plans for students/NSF, Enjoy 10% off the monthly subscription and additional 1GB local data for Combo 2 and 3 plans
postpaid-youth.png
13. For old iflexi 12GB User who wishes to buy non-contract iphone 6 and have 4G data

can you get 4G VAS if you are on the 12gb Plan?

Can customers on the old 12GB mobile plans enjoy the 150Mbps?
No, they need to upgrade to the new mobile tiered price plans (e.g. Combo Plans)

Support | SingTel

See point number 9. Under Common asked question for 4G
14. SIM Card waiver for re-contract user who changing to NANO SIM

Yes you can get a SIM card waiver if you talk to the billing department. Call 1688, go billing department. Tell them that you are a re-contract user and wished for a waive off the SIM activation charges.

Only can be done after you re-contract as SIM charges is charged into your monthly bill.
15. To Those who managed to receive 1-2month waiver of subscription plan. Take Note.

To those who managed to get a 1month or 2 month waiver. Be it MIO-home user or 21month-24month contract holder.

Please make sure to call the billing/retention department to tell them that you have re-contracted so that they can do the waiver.

Even though now they have a "note" in their system. It won't be automatic, you still have to call in after you re-contract.
16. Can i re-contract without getting the NANO sim?

Yes you can, at the counter purchase, you can inform the counter that you do not want the NANO sim, they would not force you to get it. If they insist you on getting the NANO sim, then tell them to waive off the activation charges and sim card fee.
17. For CIS User, Do I need to pay $50 for renew of contract?

Please call 1688 to double check on your account first, There have been members who called in and was given the answer that $50 is waived for all CIS consumers.
18. What to check when receiving the phone

This is a detailed step by step that i do when checking.

1) Check exterior, use your iphone flash or what to check LSI(sim card slot), each corners and everywhere.

2) Connect wifi(tethering), head to iPhone Dead Pixel Test check dead pixel. Put maximum brightness check for warm tone or cool tone.

3) Check camera with white paper, see auto balance with no yellow tone and make sure no lens crack inside(kena before).

4) use a piece of paper to go around the groove to see if there is any hollow space around the housing

5) check wifi, bluetooth.

6) make a call, test see if work.

7) test microphone using memo

8) check all home button, power, volume, silent switch.

9) check touchID

10) Check your power button for light leaks

I think that's all?

updated: 9) and 10) from deep3lue.

19. Location

Marina Bay Sand 19-21 september level 1 hall A

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20. Accessories Brochure


21. Nomination of miohome key line

Please head here to nominate your key line to enjoy yearly recontract.

Here

22. Getting an iphone 6 and 6 plus without contract

Singtel will not sell the iPhone 6 and 6 plus without contract during the launch. Non contracted phone can be purchased when announced by Singtel

23. CIS conversion

Existing postpaid standard mobile plan Customers under a Device Agreement converting to Corporate Individual Scheme price plan has a conversion fee of $80.25. Do take note to bring your original workpass as photocopied are not allowed. Thank you

24. Easy Mobile Plan sign up

Easy mobile will be able to recontract or signup at a later date online via the easy mobile website.

https://www.singtel.com/ngp/phones-plans.html

Please look out of this news at Singtel website.
 
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wafflepie

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[Singtel] iPhone 6 Availability and Telco Related Discussions [NO SALES]

Hello everyone!

Since September is nearing and the next generation iPhone 6 is more less going be on store shelves soon. I'm creating this thread for Singtel customers to discuss about iPhone 6.

I know the phone, not necessary will be named iPhone 6 but for the sake of pre-announcement discussion we'll stick to this name. Hope the admin will edit the title or merge it with the appropriate thread when time comes.

--

So my iPhone plan is almost up. I called in to Singtel Retention Department and they told me they are only going to offer me $25 for my iFlexi Value ($59.90) plan. They said it will be valid for a month from August 25 - September 25. Anybody got any luck or tips on getting a high valued voucher? Please advice.

Also, the Flexi plans are being replaced by Combo Plans. To be honest, I'm not really happy with the changes. If you could recall, just before the iPhone 5 launch, they remove the 12GB plans. And now before the iPhone 6 launch, they made us pay more if we want to recontract.

While the EasyMobile plan is at ($65) I think it's still not worth it since it is not eligible for multiline discount nor nominated for the key line for mio Home.

Any guesses on the price? I remember someone knows the plan for Singtel launch before they announced it was at MBS. Any insider information?
 

shawn_sboi

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Wa.. Fast...

So this year I guess I don't need to post any details or FAQs.
 
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VodkaPear

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muahaha. excited for ip6. cant wait to change it from my ip5s with toilet bowl water. LOL
 

wafflepie

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You guys should start calling in for the voucher now. The CSO told me each time you call in the value differs. Voucher valid for a month! So if you wait till everyone starts to call the value might drop.
 
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