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Data roaming and cellular data off, but still charged with data roaming

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Old 21-02-2017, 10:53 PM   #16
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I was billed $230 for Jan and almost $300 for Feb. This only started when I change my phone in late Dec 2016. As I work overseas in the United States, I am very careful about roaming data charges and always make sure to turn off mobile data on my phone. Did the same for my new phone but was shocked to receive the Bill. Seems like disabling mobile data did not work on my new phone which is a HuaWei Mate 9.
this is e iPhone sub forum...
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Old 06-03-2017, 08:37 PM   #17
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I'm using M1 and 7+ too. Was charged everywhere I went even with data roaming off on the phone. Called M1 and partial waiver. Re appealed. How can I be charged for things I do not use? 43 appeal success. All waived and I disable data roaming on M1. I believe the M1 app can enable and disable data 4oaming too
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Old 06-03-2017, 11:07 PM   #18
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M1 has an app that you can easily check all your service subscriptions. Or logon to their website to check your services.

Disable those that you do not use! As simple as that. It boils down to user problem afterall. Something that lawyers can't defend you even if you insist you are not wrong.

If you genuinely don't need data roaming, then why activate the service in the first place? You say you didn't activate it? Then it is your responsibility to READ the contracts/T&Cs whenever you sign anything.

Telcos sometimes use the 'If' + 'Then' logic. i.e. 'If' you subscribe to Roaming, 'Then' Roaming Miss Call Alert will also be activated too.

Be a little more savvy yea! Take precautions. Know what you are signing up for.

Last edited by dexboi; 06-03-2017 at 11:09 PM..
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Old 07-03-2017, 02:20 AM   #19
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M1 has an app that you can easily check all your service subscriptions. Or logon to their website to check your services.

Disable those that you do not use! As simple as that. It boils down to user problem afterall. Something that lawyers can't defend you even if you insist you are not wrong.

If you genuinely don't need data roaming, then why activate the service in the first place? You say you didn't activate it? Then it is your responsibility to READ the contracts/T&Cs whenever you sign anything.

Telcos sometimes use the 'If' + 'Then' logic. i.e. 'If' you subscribe to Roaming, 'Then' Roaming Miss Call Alert will also be activated too.

Be a little more savvy yea! Take precautions. Know what you are signing up for.
Do we need to call M1 to deactivate data roaming?
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Old 08-03-2017, 01:03 AM   #20
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I faced this issue earlier last month and called M1.
According to the operator, it's something to do with the iPhone 7 /Plus (not sure how accurate this really is).

For those who commented, are you guys using iPhone 7?

He suggested for me to turn off my roaming but I didn't as I do not want miss calls. Now I know you can turn off data specifically... I might consider.
If the operator said it is an problem with iPhone 7 Plus, go and tell the operator to give you a written proof of it. then threaten the operator that you will forward the written proof to Apple and that you will sue Apple for that.

the thing is that it shouldn't be the phone problem otherwise there will be tons of complains especially for iPhone.
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Old 08-03-2017, 04:21 PM   #21
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Hey guys, for those who are not facing this situation, pls refrain from adding unnecessary chatter by saying we shouldn't have activate unnecessary services like roaming, or read the fine prints. If you haven't activate their Data Passport services at all, don't contribute to chatters

I have personally experience this with M1. Activated their data passport Malaysia cos I need to use it there for 1 month, then I de-activate my Data passport Malaysia after 1 month on the M1 app.

As my job requires me to travel multiple countries (up to 4 countries within 2 weeks), When my M1 bill came, i got a shock cos it shows data roaming usage in all the countries I went to. I swear i have switched off my data-roaming on my phone. But data is still being transferred.

So I called M1, they say I have to de-activate one more 4G roaming services to completely prevent the above from happening. I challenged them to show me where is the specific instructions to switch off the 4G roaming to prevent such shocking bill.

What shock me also is that we as consumers have absolute zero control over our data-roaming options. (ie: we cannot switch off data roaming from our phone settings). We have to switch off the data-roaming at the Telco level, otherwise we will be charged an exorbitant rate for data-roaming which we didn't use.

I seriously suggest we should band together, and approach M1 to set this Data Passport settings/instructions right once and for all. We are fleeced because we didn't know there's additiona steps to switch off data roaming once we subscribe to their Data Passport!!

It is simply unclear totally from their Data Passport program that we have additional steps to switch off data roaming on a Telco level when all these while, we were told that switching off data-roaming settings on the phone is enough

Last edited by eric16; 08-03-2017 at 04:27 PM..
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Old 09-03-2017, 01:59 PM   #22
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So I called M1, they say I have to de-activate one more 4G roaming services to completely prevent the above from happening. I challenged them to show me where is the specific instructions to switch off the 4G roaming to prevent such shocking bill.
where is the 4G roaming setting? is it the "enable 4G for - Voice & Data" option?
i suspect maybe it's due to 4G voice call (VoLTE) that causes the data roaming leaks.
actually starhub also got this problem. last yr i was charged a few cents for data roaming in my bill.
i checked my iphone settings and found that data roaming is off, but data roaming usage in iphone displayed a few bytes.

now the telcos here have introduced new 1 mth data roaming plans, not sure if these plans also cover VoLTE? if we recv a roaming voice call on VoLTE, will we be charged 4G Voice separately?
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Old 11-03-2017, 01:37 PM   #23
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where is the 4G roaming setting? is it the "enable 4G for - Voice & Data" option?
i suspect maybe it's due to 4G voice call (VoLTE) that causes the data roaming leaks.
actually starhub also got this problem. last yr i was charged a few cents for data roaming in my bill.
i checked my iphone settings and found that data roaming is off, but data roaming usage in iphone displayed a few bytes.

now the telcos here have introduced new 1 mth data roaming plans, not sure if these plans also cover VoLTE? if we recv a roaming voice call on VoLTE, will we be charged 4G Voice separately?
It's not the VoLTE cos I didn't call anybody while overseas. The singapore SIM card is just inserted into a smartphone to receive SMS for i-banking only.

Spoke to a M1 CSO, apparently if you have data roaming activated over telco, as long as your phone settings is set to "prefer 4g or LTE", your phone will automatically have data leaks even though your data-roaming settings on your phone is set to "OFF"

His personal solution is to set to 3G to avoid this data-roaming leaks, or totally disable data-roaming at the telco level.

I do realise that in countries where 4G data roaming is available, i get data leaks, but in countries like US where data-raoming is only restricted to 3G, you dont get data leaks.

It's a technology issue here and the telcos aren't very clear in this. I believe there will be a lot of people out there with 4G phones travelling abroad and incur data charges unknowingly.

These data leaks are seriously costly, I was charged up to $90 per day in europe and other days about $20. Total bill shock
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Old 11-03-2017, 01:52 PM   #24
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It's not the VoLTE cos I didn't call anybody while overseas. The singapore SIM card is just inserted into a smartphone to receive SMS for i-banking only.

Spoke to a M1 CSO, apparently if you have data roaming activated over telco, as long as your phone settings is set to "prefer 4g or LTE", your phone will automatically have data leaks even though your data-roaming settings on your phone is set to "OFF"

His personal solution is to set to 3G to avoid this data-roaming leaks, or totally disable data-roaming at the telco level.

I do realise that in countries where 4G data roaming is available, i get data leaks, but in countries like US where data-raoming is only restricted to 3G, you dont get data leaks.

It's a technology issue here and the telcos aren't very clear in this. I believe there will be a lot of people out there with 4G phones travelling abroad and incur data charges unknowingly.

These data leaks are seriously costly, I was charged up to $90 per day in europe and other days about $20. Total bill shock
thanks for input. i also switch off VoLTE. nowadays i off mobile data while travelling. after some thoughts, this may be a iphone issue rather than M1. i've used android phones all these while and nothing happen, only when i change to iphone last yr, such thing happen. sometimes the phone is too 'smart' to work against us.
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Old 11-03-2017, 07:33 PM   #25
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thanks for input. i also switch off VoLTE. nowadays i off mobile data while travelling. after some thoughts, this may be a iphone issue rather than M1. i've used android phones all these while and nothing happen, only when i change to iphone last yr, such thing happen. sometimes the phone is too 'smart' to work against us.
after u switch off VoLTE (enable 4G for Data only) and turn off data roaming (at iphone, not telco), still get data leaks?
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Old 11-03-2017, 07:48 PM   #26
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after u switch off VoLTE (enable 4G for Data only) and turn off data roaming (at iphone, not telco), still get data leaks?
yes, affirmative. it's the first few things i off when i bought a new phone. i double, triple check these options, it's switched off and confirm didn't see any 3G/4G words on the signal.
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Old 12-03-2017, 05:33 AM   #27
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thanks for input. i also switch off VoLTE. nowadays i off mobile data while travelling. after some thoughts, this may be a iphone issue rather than M1. i've used android phones all these while and nothing happen, only when i change to iphone last yr, such thing happen. sometimes the phone is too 'smart' to work against us.
I use a xiaomi 4i as a spare phone to hold my singapore SIM card when i travel.

Data is switched off, data-roaming on the phone is also switched off. The option I have set in the settings is "Prefer LTE". This xiaomi 4i doesn't even support VoLTE. Yet i get data leaks while overseas
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Old 19-05-2017, 03:29 PM   #28
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I was using 3G unlimited plan and there is no roaming charges when I was in overseas. All of a sudden, my phone change to 4G signal without any notification. Then they start charging the roaming mobile data every day even I have turned off the roaming data on the phone. M1 cust service explained that there is IP address for 4G signal. It is not related to the passport data.
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Old 12-04-2019, 09:57 AM   #29
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GENERAL
Why am I still charged for data roaming usage when I have turned off Data Roaming or/and Mobile Data through Settings on my phone?

Depending on your phone model’s configuration, it may make a data connection on the roaming carrier’s network and incur data roaming charges. To avoid incurring unintended data roaming charges, you can either:

Disable both Data Roaming feature and 4G service on your mobile device. Thereafter, turn Airplane mode to “On” and then “Off”;
OR
De-activate data roaming service on your mobile line via the following self-service channels:
My M1 App
Manage My Account


https://www.m1.com.sg/Personal/FAQ/R...ls/DataRoaming
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Old 12-04-2019, 11:54 AM   #30
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I also got a bill shock in the past.

Maybe we should not be angry so fast. As a M1 user, I talk and explain to M1 CSO nicely, they would listen and get it waived for me.

The important thing is, connecting to overseas network is the phone issue, not totally on M1 (in my case). It could also got to do with how the overseas network provider deal with the connection. I am more inclined to believe this has more to do with Apple.
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