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iPhone X Display Module Replacement Program for Touch Issues

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Old 10-11-2018, 11:34 AM   #1
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iPhone X Display Module Replacement Program for Touch Issues

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.
Source — https://www.apple.com/support/iphone...ement-program/
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Old 10-11-2018, 01:37 PM   #2
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Omggggggggg
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Old 10-11-2018, 01:56 PM   #3
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Omggggggggg
indeed. MY XS MAX already kana after use for 2 week.
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Old 10-11-2018, 02:18 PM   #4
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Only applicable to iPhone X...

No other iPhone models are part of this program.
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Old 10-11-2018, 06:57 PM   #5
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So we will need to go back to Apple store to let them diagnose?
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Old 10-11-2018, 08:53 PM   #6
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Only applicable to iPhone X...

No other iPhone models are part of this program.
https://www.channelnewsasia.com/news...5yR3KGecDcLaek
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Old 10-11-2018, 08:59 PM   #7
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Apple Launches SSD Service Program for 13-Inch Non-Touch Bar MacBook Pro Sold Between June 2017 and June 2018

The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn't extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.
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Old 11-11-2018, 12:15 AM   #8
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So far my X is ok.
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Old 12-11-2018, 04:53 AM   #9
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So far my X is ok.
Incidentally, mine froze while I was doing some stuff in Whatsapp, like couldn't delete a post, couldn't move to previous page. Was puzzled so I just restarted the phone and it's OK. That's before I came across articles about this program while scrolling FB.

Since it's a coverage of 3-years after the first retail sale, I'll observe some more first.
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Old 15-11-2018, 03:03 PM   #10
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my ipX always freeze now and then, but seems still unable to schedule appointment with apple store.
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Old 15-11-2018, 04:11 PM   #11
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my ipX always freeze now and then, but seems still unable to schedule appointment with apple store.
you have to go down to apple store to schedule appointment.

that's what I did. I called and they told me they cant book appointment due to slot is full and suggest me to do a walk in to have my device fixed.

So I was like okay, I go down then. after that I go down they say, sorry, no appointment we cannot do anything.

so I told him say your staff told me say can now you say cannot? then he suggested me to book appointment and they booked on the spot for me.
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Old 18-11-2018, 08:46 PM   #12
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Recently i was browsing fb, i scrolled the page down and tried clicking onto something. The scrolling didnt stop in fact it kept scrolling down,

Is this consider the display issued ?
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Old 18-11-2018, 08:49 PM   #13
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Recently i was browsing fb, i scrolled the page down and tried clicking onto something. The scrolling didnt stop in fact it kept scrolling down,

Is this consider the display issued ?
I had the same issue as you, don't know is it Facebook app issue. Others app like Instagram etc no problem.
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Old 18-11-2018, 08:58 PM   #14
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I had the same issue as you, don't know is it Facebook app issue. Others app like Instagram etc no problem.
Wah, good to know someone encountered same issues.

Yeah I have no idea if its fb app issue or the display issue. So far there’s nonscrolling effect issue on other places except fb ( for me )
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Old 18-11-2018, 09:14 PM   #15
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Wah, good to know someone encountered same issues.

Yeah I have no idea if its fb app issue or the display issue. So far there’s nonscrolling effect issue on other places except fb ( for me )
If you cannot perform the same issue on other apps, mostly likely it is the issue with FB app. If you have display issue, it will be apparent systemwide.
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