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Please help with my face ID guys

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Old 09-05-2019, 07:02 AM   #1
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Exclamation Please help with my face ID guys

hey guys, i tried to reset my face id a few days back as it wasnt working as fast as it used to.When i tried to reset it, the familiar round dotted circle asking you to rotate your head within it wasn't there anymore. in its place were the picture below

https://ibb.co/5kCzCWx

https://ibb.co/1dcBFQC

Is this a known issue? (just updated to ios 12.2)

Can anyone please advice??

Im using Iphone X 64GB btw


TIA!!

Last edited by ketforme; 09-05-2019 at 07:17 AM.. Reason: Forgot to mention phone model
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Old 09-05-2019, 07:30 AM   #2
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I had this issue previously. Tried everything including reset my phone.

End up I went to Apple store, they said it’s Face ID sensor issue, so change a replacement set for me.
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Old 09-05-2019, 08:45 AM   #3
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Was your iphone under warranty? my expire liao. need to pay roughly how much bro?
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Old 09-05-2019, 08:50 AM   #4
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Have you tried to force restart?

Can try calling Apple first

See other charges...
https://support.apple.com/en-sg/ipho...e#otherrepairs
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Old 09-05-2019, 08:53 AM   #5
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Bro sorry i nood, can teach me how to do force restart? NO warranty repair $818, might as well get new phone sia...haiz
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Old 09-05-2019, 09:09 AM   #6
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Why not just walk in and ask the apple store staff? That's what I did. If need to pay, they will inform you before proceeding.
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Old 09-05-2019, 11:21 AM   #7
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Why not just walk in and ask the apple store staff? That's what I did. If need to pay, they will inform you before proceeding.
Hi bro, i called the hotline and they booked a Genius appointment at the apple store later, was your set under warranty when the issue happened? if not roughly how much did you pay for it?
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Old 09-05-2019, 05:28 PM   #8
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I had the same issue previously not only that I cant even unlock my phone with faceID as it doesn't detect at all. I tried to hard reset and everything.
I went to the apple shop for help too, nothing wrong with my phone it was the screen protector i had, the top part was stuck with the dust and somehow after removing it it WORKS !

ever since i just put normal tempered glass.
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Old 09-05-2019, 06:41 PM   #9
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I had AppleCare so it was taken care of. But I’m sure you can try pushing for a replacement set. Hope the Genius Bar can take care of you

Hi bro, i called the hotline and they booked a Genius appointment at the apple store later, was your set under warranty when the issue happened? if not roughly how much did you pay for it?
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Old 10-05-2019, 09:21 AM   #10
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Thanks everybody who helped with advice and past experiences. Really appreciate it! This community is great because of the members in it!


Ket.
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Old 10-05-2019, 01:59 PM   #11
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Thanks everybody who helped with advice and past experiences. Really appreciate it! This community is great because of the members in it!


Ket.
how is it? Did you managed to get it fixed/replaced?
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Old 10-05-2019, 01:59 PM   #12
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Great. So do u need to pay?
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