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Old 18-05-2018, 08:54 AM   #1
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Whatsapp not showing contact name

In notifications whenever i received a msg after updating to the latest version yesterday. Instead of the usual pop up

Ah Tan
Message

It only show Message instead.

Iphone 7, ios 10.2.1

Anybody facing similar issues? Just want to narrow down if its hardware, apps or firmware issues.

Many Thanks
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Old 18-05-2018, 10:45 AM   #2
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Why can't I preview message text in my WhatsApp notifications?

We've recently made changes to improve security and privacy in WhatsApp. Please read our FAQ entry about encryption. Providing a secure messaging experience means that we can no longer show message preview text in notifications, due to technical limitations in older versions of iOS and Windows Phone.

https://faq.whatsapp.com/ar/80000007/?lang=en
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Old 18-05-2018, 02:40 PM   #3
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In notifications whenever i received a msg after updating to the latest version yesterday. Instead of the usual pop up

Ah Tan
Message

It only show Message instead.

Iphone 7, ios 10.2.1

Anybody facing similar issues? Just want to narrow down if its hardware, apps or firmware issues.

Many Thanks
It certainly cannot be hardware. Think about it. As the post below me. Whatsapp has changed it themselves while the other application still functions normally
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Old 18-05-2018, 06:56 PM   #4
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It's whatsapp issue.. Am on 11.2.2 ip7 facing same issues.. My wife on lower version also same thing after upgrade..

My colleague on ipx updated whatsapp but no such issues..
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Old 18-05-2018, 09:03 PM   #5
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Same here. Noticed it on my Apple Watch actually. I can only have the name and the preview message or just the word message without the sender name. Used to be sender name and no preview.
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Old 19-05-2018, 12:37 AM   #6
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It's whatsapp issue.. Am on 11.2.2 ip7 facing same issues.. My wife on lower version also same thing after upgrade..

My colleague on ipx updated whatsapp but no such issues..
It is not an Issue. It is how the Developers of WhatsApp designed it to be now.

"We've recently made changes to improve security and privacy in WhatsApp. Please read our FAQ entry about encryption. Providing a secure messaging experience means that we can no longer show message preview text in notifications, due to technical limitations in older versions of iOS and Windows Phone."
- https://faq.whatsapp.com/ar/80000007/?lang=en

So update your iOS versions.
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Last edited by deathst; 19-05-2018 at 12:41 AM..
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Old 19-05-2018, 01:48 AM   #7
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#onlyappleissues
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Old 19-05-2018, 11:01 AM   #8
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It is not an Issue. It is how the Developers of WhatsApp designed it to be now.

"We've recently made changes to improve security and privacy in WhatsApp. Please read our FAQ entry about encryption. Providing a secure messaging experience means that we can no longer show message preview text in notifications, due to technical limitations in older versions of iOS and Windows Phone."
- https://faq.whatsapp.com/ar/80000007/?lang=en

So update your iOS versions.
Just updated to 11.3.1
Still same 😭

Last edited by wyverns14; 19-05-2018 at 01:04 PM..
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Old 19-05-2018, 11:39 AM   #9
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They changed the settings..do this

To turn on previews that display the contact name but not message:

Go to WhatsApp > Settings > Notifications > turn Show Preview on.
Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.
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Old 19-05-2018, 12:19 PM   #10
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They changed the settings..do this

To turn on previews that display the contact name but not message:

Go to WhatsApp > Settings > Notifications > turn Show Preview on.
Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.
It works.. Thanks bro!
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Old 19-05-2018, 01:24 PM   #11
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They changed the settings..do this

To turn on previews that display the contact name but not message:

Go to WhatsApp > Settings > Notifications > turn Show Preview on.
Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.
Life saver!!!

Was so irritated that i cant see the sender's name..

Thank you!
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Old 21-05-2018, 10:43 AM   #12
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I also got the same problem.

But I remember before this "UPDATE",


Before Unlocking with FACE ID:

The notification will show
"Whatsapp Notification"
or "Notification"
(can't remember which exactly but its something like that)


Only when I turn to unlock with Face ID, the banner will show
"Message from Ah Tan"



Using the method from xmen, no matter lock or unlock they already show the name
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Old 21-05-2018, 02:23 PM   #13
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This is the answer sia. I turn my preview off in whatsapp .

Donnoe why they need 2 layer of settin. For preview


They changed the settings..do this

To turn on previews that display the contact name but not message:

Go to WhatsApp > Settings > Notifications > turn Show Preview on.
Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.
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Old 21-05-2018, 02:42 PM   #14
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Thanks for the solution! But the notification in my Apple Watch shows the preview though. The phone didnít but watch did.
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Old 21-05-2018, 02:56 PM   #15
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Funny how these 2 settings are counter intuitive... but yes life saver.

Thanks bro.

They changed the settings..do this

To turn on previews that display the contact name but not message:

Go to WhatsApp > Settings > Notifications > turn Show Preview on.
Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.
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