Alright, this is what happened:
We went to Shinjuku Mylord 13F okonomiyaki restaurant and had the worst service of our trips in the last decade. Here's the restaurant as reviewed at
eat like a cow: Pasutakan - Mylord Shinjuku, Tokyo
Arrived at 7pm on Friday night. Only a few tables were filled. No line, no queue. The other restaurants have queues lining up.
As usual we were greeted in Japanese and we asked for a table for 3. I was given the menu and thought that as the place is empty, she can give us a table rightaway. Wrong. We were told to wait outside and give her a moment.
She looked unhappy that we were standing while waiting outside. She directed us to a bunch of chairs and told us to sit down. I was a bit puzzled and told her that we don't mind standing since no one is around anyway. She looks pissed and was quite adamant. We followed her and sat down.
By this time, my daughter was a bit cranky and played around with the chairs in the waiting area. After only like 10secs, she greeted us again in Japanese and welcomed us to come in. She saw the chairs slightly messy and told us to arrange them back. By this time, I was quite furious but still maintained my calm. I just said I don't understand and she rushed and frustratingly arranged the chairs herself. One would think it's smooth sailing all the way to the dinner table. Wrong.
She then told us that we need to order 3 main courses and 3 drinks. I told her my daughter is only 3 years old and she can't eat a lot. Again she's visually pissed and negotiated us to order 2 main courses and 3 drinks. I said ok but do you have fruit juice? No. Only coke, mocktails, etc. WTF?! I told her she cant have sugar at dinner time and negotiated for 2 main courses, 1 side order, and 2 drinks. Alright. Case closed. End of story? Wrong.
She then said that she only have a table for 2 inside. I was shocked. The place was almost empty. I told her my daughter can't be sitting too close to the hot grill! She's only 3! By this time, my blood was hotter than the grill. I said what happened to other tables? They are all empty so why can't you give us a bigger one. Without a slight of guilt, she replied they are all fully booked and reserved.
Without giving her another chance, we returned back the menu to her and walked away. I am not sure if she's a local or PRC origin but I'll never step into that place again. A pity though as the food is not bad. I also regretted not knowing her good name.