Habrosus
Arch-Supremacy Member
- Joined
- Jul 23, 2005
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Just had a bad experience with a booking (via third-party site) at Mutiara over the weekend. Arrived around 9pm, and by then it was already so badly overbooked that the lounge was crowded with overbooked guests. Hotel initially tried to tell everyone there to cancel their reservations, and that any cancellation fees would be waived. Only after some of us kicked up a fuss did they arrange alternative accommodation... For the few of us who kicked up a fuss.
10pm cancel reservation, then go where sia ?
What alternative accommodation did they arrange for you?
At 10pm, I'd try KSL hotel unless it's really peak/holiday period. Like make Mutiara provide you with a PC to do the reservation, and make sure they cover all charges.
I don't quite understand their "overbooked" since your reservation was done directly with them. I guess you used a credit card to secure the booking?
Or they got some last-minute VIPs in...?