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Old 16-12-2016, 10:57 PM   #4411
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How they auto renew and where they take money to auto renew?

IMO:


Normally yes, monthly data packages for DiGi will auto-renew. As for what he's got, please make a little more effort and refer to some discussions made earlier about these SIM cards that come with data. We're wondering about the auto-renewal too.

In conclusion, only the owner can see what exactly he has, then we can try to figure out what's going on. You mentioned that he couldn't see the add-on data in the app? It means he's already using the DiGi app... all info can be seen there - plan type, data, validity, etc.
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Old 16-12-2016, 10:57 PM   #4412
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All these SIM packs that come with "compulsory" top-up and/or data, I believe is only subscribed/added by the dealer after registration, activation, and payment is made.

This is an extra step beyond the norm of just registering and activating a new SIM card, so buyers have to check that all these are intact before leaving the shop.

Just my view.
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Old 16-12-2016, 11:02 PM   #4413
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How they auto renew and where they take money to auto renew?
AFAIK, the auto-renewal is done with the deduction from credit balance. If there's not enough $ in the account, it'll not renew until a top-up is done.

So, let's say auto-renewal is due on 30 January 2017, for a RM30 1GB internet package. It won't happen if there's only say, RM2 in the account. But if the user reload RM30 on 16 February, he'll see the amount "magically" disappear.

The renewal will automatically happen whenever there's enough credit balance for the deduction, so long as the line is not "dead".
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Old 17-12-2016, 06:35 PM   #4414
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actually the trick to get internet is to enter a cafe and ask for wifi in jb
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Old 17-12-2016, 06:36 PM   #4415
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hahah just use cafe wifi
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Old 17-12-2016, 09:03 PM   #4416
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I am able to get 4G when connect to celcom.


Just to let you know that coverage will be good but all on 3g network.

Speedwise can be improved...
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Old 18-12-2016, 01:24 AM   #4417
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What is the recommended prepaid to buy in JB?
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Old 18-12-2016, 01:49 AM   #4418
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What is the recommended prepaid to buy in JB?
Hotlink Fast from Maxis
DiGi Best from DiGi
OneXOX MVNO riding on Celcom network (dealer here in Travel Bazaar)
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Old 18-12-2016, 10:27 AM   #4419
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one of my OneXOX simcard for no reason not able to connect to mobile network.

when i select any of the local telecom network, it say No Network Access.

think i am the first one having this issue.


Last edited by steven168z; 18-12-2016 at 10:29 AM..
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Old 18-12-2016, 10:34 AM   #4420
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one of my OneXOX simcard for no reason not able to connect to mobile network.

when i select any of the local telecom network, it say No Network Access.

think i am the first one having this issue.

I'd suggest checking the status of said card, if the others have connection.

After that, check your phone settings, and/or restart phone.

Then contact their customer service, if still can't connect.
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Old 18-12-2016, 01:18 PM   #4421
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If my expiry date on digi best is 17 dec 2016, when is the last day i must top up to retain the number?
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Old 18-12-2016, 04:33 PM   #4422
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I am able to get 4G when connect to celcom.
That's good to know that they have improved. How's the 4g speed with celcom?
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Old 18-12-2016, 08:01 PM   #4423
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Slightly faster. I am still unable to get 4G on umobile, digi and my maxis yet.



That's good to know that they have improved. How's the 4g speed with celcom?
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Old 18-12-2016, 08:14 PM   #4424
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If my expiry date on digi best is 17 dec 2016, when is the last day i must top up to retain the number?
AFAIK, grace period for DiGi Best is 75 days.
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Old 18-12-2016, 08:24 PM   #4425
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AFAIK, grace period for DiGi Best is 75 days.
so if card expire on 1 FEb 17 and i have rm40 inside...

so 75 days after 1 feb which is around 1 Apr, i topup will have back the rm40 too?
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