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Old 12-05-2017, 07:19 PM   #5386
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Finally got a reply from them after sending a 2nd email.

Double charge for GST

Thank you for contacting XOX and we apologize for the delay in responding to your query.

Please be informed that the GST rebate for prepaid phone card users in Malaysia will only benefit Malaysian citizens and does not cover foreigners. Foreign nationals will not be eligible for the GST refund. All telecommunication charges in Malaysia are subjected to 6% GST (Goods & Services Tax) starting 1st April 2015. Therefore, all physical or e-reload top-ups are subjected to GST, which will be included in the total payable amount. As in your case, when you reload RM50, 6% GST (approximately RM3) will be deducted from the reload amount.

Additionally, there was 6% GST will be charged for any purchase via online banking or credit card.

Please do not hesitate to contact our customer care line at 12273 / 1 300 888 010 should you require further assistance.
Don't think they will double charge for GST.

My interpretation on their reply is there will be 6% GST deduction from the total top-up amount that we made, either it is physical/e-reload top-up OR any purchase via online banking/credit card.
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Old 12-05-2017, 07:43 PM   #5387
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Just get from the dealer here. They do everything for you and you either pick it up or the mail it to you. Very efficient and fast and good service amid a little more extra to pay for the services instead of you going into Johor and searching high and low for a shop.

That is a lot of time and energy wasted.

After all, it is just a one time job.
Still very pleased with my digi monthly rm28 7gb data plan.

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Old 13-05-2017, 07:06 AM   #5388
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Still very pleased with my digi monthly rm28 7gb data plan.
every month need to top up to make the card active?
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Old 13-05-2017, 08:22 AM   #5389
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Still very pleased with my digi monthly rm28 7gb data plan.
every month need to top up to make the card active?
In order to buy that monthly data plan, the RM30 that he tops up will make the card active for that month.

That is, if he's not bought the SLL option.
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Old 13-05-2017, 08:59 AM   #5390
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In order to buy that monthly data plan, the RM30 that he tops up will make the card active for that month.

That is, if he's not bought the SLL option.
We can also do a quarterly top-up of RM100 (which will give you 120 days validity).

Once we have subscribe this monthly RM28 7Gb data plan, it will be auto renewable for the following month; 3 months x RM28 = RM84, balance of RM16 credit can use for other purposes.
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Old 13-05-2017, 11:29 AM   #5391
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every month need to top up to make the card active?
no need to be active all the time unless you live in malaysia full time.

it is safer to have the number inactive when you are back in singapore to reduce the risk of incurring unnecessary charges.
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Old 13-05-2017, 04:54 PM   #5392
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Don't think they will double charge for GST.

My interpretation on their reply is there will be 6% GST deduction from the total top-up amount that we made, either it is physical/e-reload top-up OR any purchase via online banking/credit card.
That's exactly what they meant.
I purchased the season pass online and incurred a GST charge of 3rm on my cc bill. Then another GST charge from my balance credit.

The 2nd reply from xox
Thank you for your reply.



Kindly note that you may purchase XOX recharge voucher from any authorised dealer (e.g; 7-Eleven, E-pay, Popular) to avoid charged GST twice.
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Old 13-05-2017, 05:26 PM   #5393
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That's exactly what they meant.
I purchased the season pass online and incurred a GST charge of 3rm on my cc bill. Then another GST charge from my balance credit.

The 2nd reply from xox
This is something strange.

My best advise is top-op via another channels and then use your airtime to purchase the SP...
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Old 13-05-2017, 07:43 PM   #5394
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This is something strange.

My best advise is top-op via another channels and then use your airtime to purchase the SP...
I find it strange too. If online cc already charges gst then shouldn't charge a 2nd time.
Anyway that's what xox suggest too. Buy the voucher to topup the credit and use it to purchase the SP, instead of buying the SP directly online
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Old 13-05-2017, 11:43 PM   #5395
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The 2nd reply from xox
From that 2nd reply from them, it looks like they admit there're double GST charges.

I'd feel they've an error there with their GST computation. Using a credit card for direct purchase should not be viewed as there being a top-up done as well.

If you want to pursue the matter, I think their telco governing body may be able to shed some light...
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Old 14-05-2017, 11:14 AM   #5396
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Finally bought the digi best prepaid card. Only 8RM for the card which comes with 200mb mb internet for 1st week.

There after to maintain it just top up min 5RM. Can top up via lazada or qoo10 malaysia online before going in JB. Any more online platform to buy top up?
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Old 14-05-2017, 12:32 PM   #5397
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Finally bought the digi best prepaid card. Only 8RM for the card which comes with 200mb mb internet for 1st week.

There after to maintain it just top up min 5RM. Can top up via lazada or qoo10 malaysia online before going in JB. Any more online platform to buy top up?
https://www.e-pay.com.my/shop/category/1/mobile-reload

Last edited by steven168z; 14-05-2017 at 12:41 PM..
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Old 14-05-2017, 01:48 PM   #5398
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Finally bought the digi best prepaid card. Only 8RM for the card which comes with 200mb mb internet for 1st week.

There after to maintain it just top up min 5RM. Can top up via lazada or qoo10 malaysia online before going in JB. Any more online platform to buy top up?
From what I read on Digi's website, topping up 5RM will only extend the credits for another 5 days. If top up 10RM, it extends the balance credits another 10 days.

But what about the line validity? will each top up extends for another month?

Can any kind forumers clarify my doubts? Thanks
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Old 14-05-2017, 02:27 PM   #5399
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From what I read on Digi's website, topping up 5RM will only extend the credits for another 5 days. If top up 10RM, it extends the balance credits another 10 days.

But what about the line validity? will each top up extends for another month?

Can any kind forumers clarify my doubts? Thanks
go to digi's website and look under sim card lifecycle in the tnc.
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Old 14-05-2017, 07:11 PM   #5400
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From what I read on Digi's website, topping up 5RM will only extend the credits for another 5 days. If top up 10RM, it extends the balance credits another 10 days.

But what about the line validity? will each top up extends for another month?

Can any kind forumers clarify my doubts? Thanks
If you've read the life cycle T&Cs and have any doubts, what exactly are they?

RM5 top-up giving 5 days and RM10 giving 10 days are for the validity of the line. What other line validity are you referring to, and where does this "another month" come in?
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