HWZ Forums

unwanted · 29-01-2014, 03:16 AM

Semi Professional Espresso Machines

What is it all about? The most premium range of coffee machines that can produce real cafe quality and last through ages.

http://www.finecoffeecompany.com/

Experimental room:

Bezzera E61 Grouphead Espresso Machine

Bezzera Strega Grouphead Espresso Machine

Bezzera BZ Grouphead Espresso Machine

Other videos on the semi-professional espresso machines:

This is a part two of the espresso machine mass order. We started from pod coffee that cost $151 to $200 per kg for their coffee.
The below machines not only produce real cafe quality, you can get decent coffee at as low as $2x per kg.[/SIZE]

[/QUOTE]

ABOUT US
We are a group of coffee lovers and professionals who had been mass ordering coffee equipment for more than a decade. We are still here.

We were already in coffee when there weren't many cafes in Singapore.
When nobody in Singapore ever crossed their mind to own espresso machines at home, we were already conducting the Coffee Pod Mass Orders more than a decade ago, before it was set up in Singapore.
[
Today, the Coffee Pod's success proves that our decision was right. We know people had already mature and want better stuffs
That's why we have this new mass order.

Our mass order projects were initially set up by a group of professionals coming from different backgrounds.
We had accountants, lawyers, bankers, supply chain specialist, web designers, etc. After so many years, we also have cafe owners, fnb operators, baristas and coffee connoisseurs who share their knowledge and establish the roots deeper.

We are not associated with any associations, roasters and cafes; you can do your research if you have doubts.

OUR VISION
Coffee brought our team together.
Coffee is a healthy drink; we want more people to appreciate it.

We strive to bring in excellent coffee machines at a great value to benefit the HWZ forums in Asia. We had helped thousands of users to get cheaper espresso machines and sold thousands of espresso machines to Singapore, Malaysia, Vietnam, Brunei, Philippines, Macau, Hong Kong, Cambodia, China and India.
We think it's time to move on to bigger games and take on the real hardware for the best quality coffee.

WHAT ESPRESSO MACHINES ARE WE TALKING ABOUT?

We all know fully automatic espresso machines are normally overpriced and they give vending machine quality so those are not what we are talking. We are talking about professional espresso machines, used by baristas.

The era has changed, including for commercial environment.
Unless you are a Starbucks, Coffee Bean, or some super high traffic cafes.
It's quite silly to purchase a power hungry 3000-6000W giant commercial machine for a small cafe, restaurant, office, home, etc. Most cafes don't even utilise two brew heads.

Recently in the last 10-20 years, commercial espresso machine manufacturers had figured out that many small cafes around the world don't need such monster size machines. There are having more problems with maintenance, with power consumption, with slow start up time.

So what they did was they took the big commercial machine, shave off the size by reducing the size of the boiler, reducing the heating element's power, reduce to a single head. These modifications create small espresso machine that can fit onto your counter top with the SAME professional quality.

When we say quality, we mean, taste quality and durability. They can last as well as the big commercial ones. Decent ones, use only as much power as small domestic espresso machines.

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In short, semi professional machines are the same machines used in cafes and any commercial environment. Except that they had been modified with a smaller boiler and use up lesser power for prosumer usage. Performance power? Equivalent or better.

WHAT CAN WE GET?

Exceptional quality of extraction.

You may not be aware, but coffee is not an ordinary bean. It contains the most molecules of aroma many times of any regular food.
To get the flavours out, coffee has to be extracted at the optimal temperature and pressure. A little bit off makes a big difference and that's why domestic machines, normally produce espressos that are flat. Get the parameters right, and you will rediscover that coffee has so much character hidden within.

Cheap espresso machines have a lot of plastic that affects your temperature, the taste and quality of your coffee beans. Such cafe standard semi-professional espresso machines can do it properly with fewer errors and improve the taste significantly.

Unbelievable durability
They are built with commercial quality spares and can carry on using for a lifetime by replacing a few gaskets and parts regularly, which don't cost much.
The cost to repair these machines is usually cheaper than repairing fully automatic espresso machines.

The build of the machine is five.
As espresso machines are machines that exert a lot of pressure and produce a lot of heat.
Heat and pressure can deteriorate components over time.
Domestic machines which you purchase from departmental stores are usually made with plastic and using domestic plastic parts which deteriorate fairly quickly.

They have a limited lifespan before giving way to leakages, leading to melting of components, reduced performance in the pump, insufficient heating, etc.
Domestic machines typically reach their end of production within 5 years and they are usually no longer serviceable after.

Semi-professionals are different.
They are very solid in their build, very heavy with all solid metal, and only uses the highest end components.
They can last longer, and components are always available.

True milk frothing solution
The usage of boilers to build steam will mean that plenty of steam power is available for doing foaming and frothing. The result is a creamy and thick foam, which is very fluid and tasty.

This can't be adequately produced in almost all domestic machines. Foam quality in those machines is almost always bad.

Almost all the semi-professional machines(except Bezzera BZ09 and Bezzera Unica) sold here are heat exchangers or double boilers. Which can froth milk and brew at the same time.
This can easily reduce the time to brew a milk recipe by 80%.

Ease of cleaning
Semi-professional machines are the only type of machines which allow you to clean thoroughly using grouphead detergent or flush with pressurised hot water.
Again this can't be done on domestic machines. At best, their cleaning solution is to run with just hot water and excessively do descaling which damages the machine, which still doesn't clean the nozzles much.

Why is it important? Because coffee is oily and it sticks within the machine.
It will create layers and layers of oil and go rancid, affecting the taste of your coffee. There's no way you can thoroughly clean the brewing chamber in an automatic machine except rinsing which barely does anything.
Over time, the layers of coffee oil will get thicker; it will solidify and block the brew chambers, valves and sensors. Which affect the quality of extraction, overheat the pump and pressure valves.
As the layers of coffee oil are acidic, it will eventually corrode plastic/silicon components until it finally gives way to a major breakdown.

As for the milk part, cleaning the steam wand is surely easier to clean than the milk tubes in automatic machines, electronic frothers, etc. Just purge to release steam will do, can't be easier.

Summary
Our team went to different suppliers in Singapore and did LOTS of research.
After much checks and negotiation, we decided to work with Fine Coffee Company to partner and offer us a better deal.

They are wholesalers for premium espresso machines throughout Asia and has the widest range of models, priced BEYOND reasonable. They are priced almost as good as buying from Europe direct.
You can find models with the same specifications selling at double price from other suppliers.

And they are the authorised distributor for the Bezzera espresso machines. Bezzera is more than 119 years old. Put into comparison with similar brands, VBM is 40 years old, Rocket is 10 years old. Bezzera is not only with the conventional groupheads, they have already moved on with their R&D and has at least two other remastered systems.

Bezzera is the same mechanic family who invented the first espresso machines in the world, operating since 1901. If you are looking for a safe and assuring choice. What other companies know more about espresso machines than the inventor than a company who had been crafting premium espresso machines for more than a century?

They also have the widest range to give a fair comparison. Most equipment companies only have one genre of what they sell; that's not enough to compare right?
Trust us, not many local coffee companies know about service quality or know about their products well. We are very pleased and honoured that Fine Coffee Company had agreed that we could sell and introduce them here at Hardwarezone.

We are sure the brands they bring, Quamar, Bezzera and Expobar will over exceed the expectations of the most demanding connoisseurs.

Order Note:
We are still constructing this Mass Order Thread. For any orders, please proceed to end of the page at post #10

Or you can make purchase directly at Fine Coffee Company | Bringing the best since 2007 (Malaysia/Singapore) and apply coupon " HWZOFFER " for the free gifts.

IMPORTANT NOTICE ABOUT REPAIRS AND OVERSEAS SETS:

Quote:

We are unable to arrange repairs, please contact FCC directly.

However, please be aware that they do not repair nor service overseas sets at any level. For an overseas set, please send it back to the overseas vendor for servicing.

Anchor:

Spoiler!

unwanted · 29-01-2014, 03:16 AM

(Extracted from Frequently Asked Questions | Fine Coffee Company)

What are semi professional machines?

They are professional espresso machines downsized for use in a smaller environment.
Highest end or the highest end.

Who uses them?

Used by professionals, connoisseurs, or top end executives with the rich and famous. As well as any average Joes who appreciate coffee.

You can use it for home, for office, for small commercial area like restaurants, etc.

Are they hard to clean?

A user may only take about 10-60 secs to clean up.
Model like the Bezzera Strega, probably 5 seconds.

It depends on the user.
On daily cleaning, the user can do a short cut, as the method used by fully automatic or capsule machines by running through with quick flush of water. Such method can't wash off most of the organic oil left by coffee. It will certainly build up layers of oil and residues causing parts to deteriorate over time.

This leads to corrosion to gaskets within the machine, and clogs to form. Eventually leading to poorer extraction and finally a breakdown.That explains why most fully automatic and capsules machines will start showing signs of poorer extraction and having operation issues after two years

For semi-professional machines, operators have the option to clean the machines deeply by backflushing with water or with specialised cleaners. <Spring lever machines do not require backflush>

This can significantly increase the longevity of the device and maintains the extraction standard.

Are they hard to use?

A user may only take about 30-60 secs to finish making a cappuccino/latte after the machine is already heated up.

The only challenging part is calibrating the grinder, which depends on how fussy is the user.

unwanted · 29-01-2014, 03:16 AM

(Extracted from http://www.finecoffeecompany.com)

About Bezzera

Who else knows and makes better espresso machines than the inventor? BEZZERA was found in 1901. It's named after the founder of the first espresso machine made in the world. Bezzera is the oldest Espresso machine manufacturer still existing today and it's runned by the same family of machinist.

Continuous innovation and modern transformations have not changed the philosophy and tradition of the company, which proudly maintains its complete production line in its own facilities. They are probably the most sophisticated factory in the world that can produce espresso machines from metal sheets & ingots.

The Factory

The company is characterized by a modern production facility in Italy and 70 employees, still run by the Bezzera family. Components and finished products are designed and manufactured on site, through the use of state of the art continuous cycle robots and modern numerical control machinery.

About Expobar

In 1964/65 Rafael Olaso Peirò began importing exclusive, innovative and necessary products from Italy for developing the hotel- and restaurant market in Spain.
In the 80s, he started constructing an espresso machine which bore the same name as his company and presented his espresso machine “Expobar” to the Spanish market. Subsequently he began exporting to Europe.

About Quamar

Quamar S.n.c. was established in Altivole, north-eastern Italy, by Mirco Martignago and Luca Quagliotto in 2000.
The company gained recognition immediately and was the appointed supplying partner for the leading brand in the market.

In 2005, Quamar decided to run independently and started producing products of their brand. They expanded in 2010 and begun to build all components in-house or, in some particular cases, to outsource them from local companies, which guaranteed direct supervision over each processing step.

unwanted · 29-01-2014, 03:17 AM

ESPRESSO MACHINES

Bezzera Mitica TOP PID (Tank or Plumb)

Price SG$2,599.00

For more information: http://www.finecoffeecompany.com/sho...itica-top-pid/

Bezzera Mitica

Price SG$1,999.00

For more information: http://www.finecoffeecompany.com/sho...ica-vibration/

Bezzera Magica PID

Price SG$2,149.00

For more information: http://www.finecoffeecompany.com/sho...ra-magica-pid/

Bezzera Magica

Price SG$1,949.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-magica/

Bezzera Galatea Domus

Price SG$2,449.00

For more information: http://www.finecoffeecompany.com/sho...galatea-domus/

unwanted · 29-01-2014, 03:17 AM

Bezzera BZ Thermal Efficient Groupheads
A revamp of the E61s with up to 60% lesser start up time, smaller footprint and great value.

Bezzera BZ16 Electronic Dosing (Plumb in or connect to external water tank)

Price SG$2,699.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-bz16/

Bezzera BZ16 Electronic Dosing

Price SG$2,349.00

For more information: http://www.finecoffeecompany.com/sho...ronic-version/

Bezzera BZ13 Push Button

Price SG$1,949.00

For more information: http://www.finecoffeecompany.com/sho...3-push-button/

Bezzera BZ13 Electronic Dosing

Price SG$2,349.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-bz13/

Bezzera BZ10

Price SG$1,799.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-bz10/

Bezzera BZ09 [Single Boiler]

Price SG$1,399.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-bz09/

unwanted · 29-01-2014, 03:18 AM

Bezzera Spring Levers
Legendary systems that are extraordinarily hardy and easily produces the best quality shots.

Bezzera Strega TOP Professional

Price SG$2,799.00

For more information: http://www.finecoffeecompany.com/sho...ra-strega-top/

Bezzera Strega

Price SG$2,549.00

For more information: http://www.finecoffeecompany.com/shop/bezzera-strega/

Price SG$1,699.00

For more information: http://www.finecoffeecompany.com/sho...bar-leva-eb61/

Expobar Brewtus Espresso Machine – Double Boiler Vibration Pump

Price SG$2,099.00

For more information: http://www.finecoffeecompany.com/sho...resso-machine/

Expobar Brewtus Espresso Machine – Double Boiler Rotary Pump (Plumb in or connect to external water tank)

Price SG$2,299.00

For more information: http://www.finecoffeecompany.com/sho...resso-machine/

unwanted · 29-01-2014, 03:19 AM

Expobar Pre-Infusion Groupheads
Affordable E61 architectures modified with longer pre-infusion.

Expobar Office Pulser

Price SG$1,399.00

For more information: http://www.finecoffeecompany.com/wp-...er-500x500.jpg

Expobar Office Control

Price SG$1,599.00

For more information: http://www.finecoffeecompany.com/sho...ffice-control/

unwanted · 29-01-2014, 03:20 AM

COFFEE GRINDERS

Receive a SG$100 discount at checkout for purchase with a machine.

Quamar Q50E Grinder Polished Aluminium , 54MM

Price SG$849.00

For more information: http://www.finecoffeecompany.com/sho...inium-grinder/

Quamar Q13E Grinder Polished Aluminium, 75MM

Price SG$1,499.00

For more information: http://www.finecoffeecompany.com/sho...hed-aluminium/

Quamar Q13E Conical Grinder Polished Aluminium, 71MM

Price SG$1,999.00

For more information: http://www.finecoffeecompany.com/sho...luminium-71mm/

Quamar M80E Grinder Polished Aluminium, 63MM

Price SG$1,099.00

For more information: http://www.finecoffeecompany.com/shop/quamar-m80e/

Quamar M80E Grinder Metallic Silver Grey, 63MM

Price SG$999.00

For more information: http://www.finecoffeecompany.com/sho...r-silver-63mm/

unwanted · 29-01-2014, 03:20 AM

COFFEE GRINDERS

Receive a SG$100 discount at checkout for purchase with a machine.

Expobar 600 On Demand Grinder

Price SG$1,098.00

For more information: http://www.finecoffeecompany.com/sho...emand-grinder/

Expobar 600 Doser Coffee Grinder

Price SG$998.00

For more information: http://www.finecoffeecompany.com/sho...offee-grinder/

Bezzera BB012 Commercial Coffee Grinder

Price SG$1,298.00

For more information: http://www.finecoffeecompany.com/sho...offee-grinder/

Bezzera BB005 Coffee Grinder

Price SG$599.00

For more information: http://www.finecoffeecompany.com/shop/coffee-grinder//

unwanted · 29-01-2014, 03:21 AM

Coffee bean Singapore - Looking for coffee?

All Le Piantagioni and Arcaffee coffee are roasted by coffee specialists in Italy.
http://www.finecoffeecompany.com/coffee-bean-singapore/

All coffee bags are hermetically sealed with the most advanced modified atmospheric systems. The bags which are completely made in Italy, are designed to retain the coffee freshness for at least 6 months with minimal deterioration.

San Luis & Raogode

Profile Summary
Hint of cocoa, spices and sandalwood. Low acidity. Long aftertaste

Intensity: Strong
Great for Espresso or milk recipes

Price:
250g： SGD10.50
1000g: SGD35.00

250g Ground Coffee: SGD10.50

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
El Salvador Finca San Luis
India (Robusta) Raigode Estate

85/15

Profile Summary
Balanced with wide aromatic range. Walnut notes and round body.

Intensity: Strong
Great for Espresso or milk recipes

Price:
250g： SGD11.00
1000g: SGD35.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Finca El Hato Blue
Ethiopia Sidamo Yrgalem
Brazil Fazenda Lagoa do Morro
Brazil Fazenda Samanbaia
India Fairland Estate
India (Robusta) Manamboli Estate
India (Robusta) Balehonnur Estate

78/22

Profile Summary
Intense with vanilla notes. Full body and long aftertaste

Intensity: Strong
Great for Espresso or milk recipes

Price:
250g： SGD10.50
1000g: SGD34.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Brazil Fazenda Samanbaia
India Vellakadai Estate
India (Robusta) Manamboli Estate
India (Robusta) Balehonnur Estate

100

Profile Summary
Hint of cocoa, spicies and sandalwood. Low acidity. Long aftertaste

Intensity: Medium - Strong
Great for Espresso or milk recipes

Price:
250g： SGD11.00
1000g: SGD36.50

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Finca El Hato Blue
Ethiopia Sidamo Yrgalem
Brazil Fazenda Lagoa do Morro
Brazil Fazenda Samanbaia
El Salvador Finca San Luis

Lab #106

Profile Summary
Notes of vanilla and shortcrust pastry. Sweet blend with dark chocolate aftertaste

Intensity: Medium - Strong
Great for Espresso or milk recipes

Price:
250g： SGD11.00
1000g: SGD36.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Brazil Fazenda Lagoa do Morro
India (Robusta) Raigode Estate
Brazil Fazenda Samanbaia
India Vellakadai Estate

Lagoa Do Morro

Profile Summary
Chocolatey. Sweet and pleasant taste.Smooth body

Intensity: Medium - Strong
Great for Espresso or milk recipes

Price:
250g： SGD10.50
1000g: SGD36.50

250g Ground Coffee: SGD10.50

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Brazil Fazenda Lagoa do Morro

unwanted · 29-01-2014, 03:21 AM

Alto Palomar

Profile Summary
Notes of honey, roasted almond and swee tobacco

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g：SGD12.00

250g Ground Coffee: SGD12.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )
Fairtrade
Organic

Origin:
Peru Cooperativa Agraia Cafetalera

San Luis

Profile Summary
Aroma of dried fruits. Rich body, sweet taste and long after taste.

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g：SGD11

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
El Salvador Finca San Luis

Harenna (Wild Coffee)

Profile Summary
Fruity with nutty notes. Round and velvety

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g：SGD14.00

Certification:
Presidio Slow Food

Origin:
Ethiopia Harenna( Wild Coffee)

Iridamo

Profile Summary
Complex, sweet and delicate. Pleasant acidity

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g： SGD12.00
1000g: SGD39.00

250g Ground Coffee: SGD12.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Finca El Hato Blue
Ethiopia Sidamo Yrgalem

Harenna & Huehuetenango

Profile Summary
Complex, sweet and delicate. Pleasant acidity

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g： SGD12.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Huehuetenango
Ethiopia Harenna( Wild Coffee)

Yrgalem

Profile Summary
Flowery with honey notes. Remarkable acidity and pleasant aftertaste.

Intensity: Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g： SGD12.00

250g Ground Coffee: SGD12.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Ethiopia Sidamo Yrgalem

unwanted · 29-01-2014, 03:22 AM

Filter C

Profile Summary
Candied citrus and jasmine notes. Gentle acidity. Refreshing afterstate.

Intensity: Light
Great for Brewed/dripped coffee

Price:
250g：SGD11.50

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Ethiopia Sidamo Yrgalem
Brazil Fazenda Samanbaia

Water Decaf

Profile Summary
Nutty and sweet. Delicate aftertaste.

Intensity: Medium - Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g：SGD11.50

Certification:

Origin:
Brazil Cerrado

Meloria

Profile Summary
Strong and full bodied. With a light vanilla aroma and persistent chocolate aftertaste.

Intensity: Strong
Great for Espresso or for milk recipes

Price:
250g：SGD9.50
1000g: SGD30.00

Certification:

Origin:
Brazil Fazenda Samanbaia
India Vellakadai Estate
India (Robusta) Manamboli Estate

Gorgona

Profile Summary
Well balanced, full bodied with light acidity. Slight notes of spices with a persistent aftertaste.

Intensity: Strong
Great for Espresso or for milk recipes

Price:
250g：SGD10.00
1000g: SGD33.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Brazil Fazenda Lagoa do Morro
Brazil Fazenda Samanbaia
India Vellakadai Estate
India (Robusta) Manamboli Estate

Roma

Profile Summary
Smooth and pleasant aroma of cocoa and caramel. Full and velvety body. Mild aftertaste of tobacco

Intensity: Medium - Strong
Great for Espresso or for milk recipes

Price:
250g： SGD10.50
1000g: SGD34.50

250g Ground Coffee: SGD11.00 (For brew/dripped coffee)

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Finca El Hato Blue
Ethiopia Sidamo Yrgalem
Brazil Fazenda Lagoa do Morro
Brazil Fazenda Samanbaia
El Salvador Finca San Luis
India Vellakadai Estate

Mokacrema

Profile Summary
Flowery and malty aroma with a hint of citrus notes. Pleasant and persistent aftertaste of honey

Intensity: Light
Great for Espresso or a heavier dose for milk recipes

Price:
250g：SGD11.00
1000g: SGD36.00

Certification:
Certificed Certifed Speciality Coffe ( www.caffespeciali.it/en/certification.html )

Origin:
Guatemala Finca El Hato Blue
Ethiopia Sidamo Yrgalem
Brazil Fazenda Lagoa do Morro
El Salvador Finca San Luis

unwanted · 29-01-2014, 03:23 AM

Reserved post

unwanted · 29-01-2014, 03:24 AM

Reserved post

unwanted · 29-01-2014, 03:24 AM

Ordering Procedure, Trade Ins

All main machines orders come with an additional gift bundle if ordered from HWZ or using our coupon.

You can also order from the supplier's website directly:
Fine Coffee Company | Bringing the best since 2007 (Malaysia/Singapore)

We can also arrange to Indonesia, Malaysia, Macau, Hong Kong, Vietnam, Thailand, Philippines, Vietnam and Brunei.

Please indicate the coupon "HWZOFFER" for machines orders in your checkout for the free gift bundle.

Before making any purchase on this forum.
Please read through the terms and conditions carefully.
We will not be responsible for any misunderstood or assumed responsibilities by any buyers or users.

We only take orders via Email or PM at hardwarezone.

We need in PM/Email for tracking purposes, particularly to warranty issues and future references
For clearer documentation on your orders so the stock pickers won't make a mistake or wrong address recorded.

Ordering Process:

Submit the appropriate form below depending on your nation to deliver.
We will confirm order and send you instructions for payment.
Please check your spam folder if you did not receive any replies in 6 hours)
Take note payment received or informed after 11pm will be considered next day's sales
Buyers can use credit card payment made directly at Finecoffeecompany.com but it's subjected to transaction fee.
Please try to put your name if you are using ibanking.
Interbank transactions may take a few days to settle, please let us know in advance if you are interbanking.
Receive your delivery details.
We will arrange for a courier to pick up and let you know your delivery details.
If you are given a tracking number, please track or rearrange with the given tracking number from their website/call centre if you have any changes. We do not control nor own the courier company

We reply PMs/Emails as fast as replying online chat/sms.
Both channels are connected to live stations with people handling them at least 18 hours daily.

For Corporate, bulk buyers and overseas resellers:
Please email me quantity needed, model, location and purpose of the bulk purchase.

Quote:

Singapore Orders
Quote:
Please submit the Singapore Order Form
Click here for ordering form

Or order from www.finecoffeecompany.com directly
Please indicate it's order from HWZ at the remarks column at checkout

Take note of the following:
We store our items with the warehouse and the couriers will send within a few working days(W/O COD) if it's in stock.

We use professional courier services who will send the parcels by hands and vans.

Redelivery can be arranged if receiver misses delivery during the agreed timing.

For Singapore orders, the mass order is meant for commercial purpose, not for domestic usage. All clients who submit order whether from the mass order or from website www.finecoffeecompany.com, fully understand and agree to the clause and indemnify www.finecoffeecompany.com or this hardwarezone's mass order from any legal responsibilities.

Overseas Orders

Quote:

Please order directly from Fine Coffee Company | Bringing the best since 2007 (Malaysia/Singapore)

Contact us if you are ordering from a nation not included in the website

Disclaimer:

Quote:

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Quote:
On Warranty:

The Warranty Period sold in this thread or from FCC for the products are as following:
i) Semi Professional espresso machines (Heat exchanger, Single Boiler and Double Boilers) – 6 months (Extendable to 12 months)
ii) Professional espresso machines (Heat exchanger, Single Boiler and Double Boilers) – 12 months
iii) Milk frothers – 12 months
iv) Coffee Grinders – 12 months
v) All other accessories – 7 days

Warranty will be as accord to the manufacturer’s stipulated terms and conditions listed here

Warranty should be read and together with the terms and conditions listed here

The products don't issue warranty cards, and it's all registered in the system.
To claim or RMA, please contact me to troubleshoot in advance to decide if it's a genuine fault or a technical user error.
This will save most users a wasted trip to travel or arrange for repair for nothing.
95% of the problems alerted, are actually user errors which can be solved at home or due to misunderstood understanding for the machines.

For orders made from outside Singapore.
Machine has to be sent back to Singapore as this is where the regional service centre is located.

On Freight:

Quote:
We will NOT be responsible for any risks or losses, complications, tampering or damages resulted from the freight.
Customers are expected to be aware of their nation's customs regulations and prevailing tax rates.
We will not be responsible for any delays of postage from the couriers, freight warders, flight,etc.
Please take note we can only label the items as Fragile extensively but we will not guarantee the condition of the items during transit. We will not offer any form of compensation due to damages of the items during delivery.
Nor be responsible for any possible additional customs duties or whatsoever charges that's resulted from the purchase for any merchandise in the MO.
Buyers are responsible on their own to track and trace from the given tracking number.

Advisories for users intending to import themselves or via other unauthorised channels: (Click "Show" to view)

Spoiler!

Quote:
From: Fine Coffee Company's T&C

All products are not honoured by any level of International Warranty.

(a) We are aware of counterfeits, replicas, modified, cannibalised, refurbished and imitations, that are produced/sold in China. Finecoffeecompany.com will strongly advise users to avoid them as they had not been regulated or tested at any levels to meet safety requirements nor constructed with original or professional grade spares to meet the high performance standards. Finecoffeecompany.com will totally reject the service of such machines.

(b) Fine Coffee Company reserves the rights to refuse repair at any level for machines purchased not from its authorised distributors;

(c) If oblige to repair by Fine Coffee Company, an additional handling fee and service fee will be imposed after the the entire cost of repair;

(d) Machines that are not to local specifications in power supply or plug, are not serviceable.

Privacy Policy:
(Click "Show" to view)

Spoiler!

You can PM me here (More preferred)

Or email me at dmwmd@ymail.com

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Highest End Semi-Professional Grade Coffee Espresso Machines Mass Order - For Singapore & Malaysia

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