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Old 31-12-2012, 03:51 PM   #1
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MO: Herman Miller Aeron chairs

Hi everyone,

My company will be parallel importing Herman Miller Aeron Chairs.

Here is the model we will be bringing in for a start:
  • Carbon classic weave pellicle
  • Graphite frame/ base
  • Size B - medium (fits most Asians). For size reference chart click here
  • Highly adjustable (tilt limiter with seat angle adjustment)
  • Adjustable arms
  • Adjustable lumbar support pad
  • Hard floor casters (can also be used on carpets)

Product as pictured:


Total investment: $1,499 incl delivery (compare to close to $2,000 from authorized distributor). Self assembly required

There are a myriad of other customized options and different sizes available. However there may be additional fees and longer lead times for these special orders. Please send us an pm or email and we will be happy to look into these options for you.

Last edited by club8inch; 31-12-2012 at 04:06 PM..
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Old 31-12-2012, 03:55 PM   #2
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FAQ

FAQ

Q: Who are you guys? Are you for real?
A: Yes we are. We are a new company, registered with ACRA and committed to building a reputation from word of mouth

Q: Is it safe to buy from you guys?
A: Yes. We transact via paypal, which gives you the paypal buyer protection. As a buyer, you don't pay paypal any fees, and you do not provide us with any personal information directly. This gives you peace of mind and confidence to buy from us.

As a small business business, every dollar counts, but we decided to go the paypal route and pay the estimated paypal merchant fee of 3.4% of transacted amount instead of asking for a direct bank transfer into DBS/ POSB account to give our customers greater peace of mind, and convenience. If you don't have a paypal account, conventional bank transfer is also available.


Q: Why should I buy from you guys?
A: Besides offering the product at a discount compared to the authorized distributor, we are a young dymanic company, and committed to customer service.


Doing business with us as a registered company, and protected by paypal gives you peace of mind. We also offer warranty back up and support, and are not a hit-and-run seller. Your chair will need back up and support at some point down the road.


Q: How do I place an order?
A: Send us a pm and we will get you started.

Q: What other options do you have? Can I customize my chair?
A: For simplicity, we have a standard model which is the most popular in terms of size, configuration and color. Herman Miller can customize the chair for you based on many different options, which we can bring in upon special request

Q: What is your lead time? How long do I have to wait before delivery?
A: As this is a high value item, we do not keep a lot of inventory, if at all. From time to time we will have ready available stock, which can be delivered within 1-2 business days from our warehouse. If no stock is available, we will be ordering them from the US (we place orders monthly at the end of the month), and these can be delivered to you within 10-15 business days typically. Custom orders will take a longer time as these have to be custom made by Herman Miller before they are shipped to our US business partner. Please pm us to check inventory if you would like to know specific lead times.


Q: Why only the Aeron chair? Do you have other Herman Miller chair options like the Mirra/ Embody available? What about other manufacturers?
A: While we can bring in most Herman Miller products, as well as chairs of other major brands (Humanscale, etc), to keep our business model simple and to offer ready support to our customers as Aeron chair specialists in Singapore, we will only be concentrating on the Aeron chair for now. Should you have a need for other chairs, please pm us and we can provide specific quotes, and outline how we can support you to accomplish your desire.


Q: Is self-assembly needed? How easy is it to assemble the chair on my own?
Your chair is delivered to you in the manufacturer's box and packaging. This guarantees you that the chair is brand new, and transported to your home in the way the manufacturer intended, with maximum protection and free of scratches. It's a real bummer if your new investment arrives with some blemishes and you won't feel good about it (and neither would we).

For the lumbar pad version, you just need to assemble to back with 4 screws. It is very easy. There are many installation videos available on youtube. Just do a search for 'Aeron chair assembly'.

The posture fit version is a little more tricky but can still be DIYed.


Q: Can you provide an installation service?
Yes, installation can also be done by a third party service at a modest cost. Please pm us for cost and arrangements.


Q: What is the difference between the adjustable lumbar pad and the posture fit?
We find the adjustable lumbar pad easier to use and it would be better if you like to lean back on your chair from time to time. The Posture fit is more for people who like to sit upright all the time. Also, the lumbar needs no installation, while there is a bit of installation needed for the posture fit.


Q: What kind of maintenance do I need to do on my Aeron chair?
A: The chair is relatively fuss free and easy to maintain. Just use a vacuum cleaner (not the brush end please) to clean the mesh from time to time, and a damp cloth to wipe the chair assembly periodically to remove dust, and you're good to go. Detailed care and maintenance instructions from Herman Miller here.

Last edited by club8inch; 31-12-2012 at 04:05 PM..
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Old 31-12-2012, 03:57 PM   #3
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Warranty

Warranty

The cost of the Aeron chair is not pocket change, and as a discerning customer, you will expect that your investment be covered by a sound warranty. You will be glad to know that your investment is backed by a 12 year Herman Miller warranty, supported by club8inch directly.

As we are not the authorized distributor, we are unable to refer you to contact the authorized distributor for servicing and warranty issues. Doing so would also be ethically wrong since the authorized distributor has to invest in spare parts, and hire staff and provide logistical means to support their after-sales for their own customers.

These chairs are of high quality, and in the five years I have owned them, I have only had to contact the authorized distributor for servicing twice. Once was for broken floor casters (the old rubber compound they used did not last in our climate. I am told they have a new compound which is more durable and suited for our tropical climate), and the other time was for the hydraulic (my chair is used by myself, my wife, and my kids on a daily basis for almost 5 years, and everyone adjusts the height to their own preference). Changing the casters was easy enough, a 5 minute DIY job. The authorized distributor charged a transportation fee of $60 to service the chair hydraulic at my premises, with parts provided free under warranty.


Based on my research and personal experience, you will need to use the warranty for casters, and the hydraulic gas lift mechanism (wear and tear parts). The other part which can fail is the seat pan which may crack or mesh material which stretches (I believe this is probably caused by a user issue of standing on the chair to use it as a stool to reach something higher, which is not a smart thing to do on a chair with casters anyway. In any case, your purchase is fully backed by the manufacturer warranty and we provide the service of helping with the claim.

In the event where you need to file a warranty claim, we will ask that you take a picture of the serial number underneath the chair, and also a picture of the problem encountered. We will send these to our US business partner, who will assist us in processing the claim on your behalf. Herman Miller will send new replacement parts to our US business partner, and these will be shipped together with our subsequent chair orders from the US. As soon as the parts arrive in Singapore (we have shipments on a monthly basis), we will arrange for them to be couriered to you at a small fee ($6 onwards). If specialist installation is required, we have the necessary skilled repairmen specializing in office chair repairs to perform the installation of the new parts for you at reasonable fees (depending on the nature of the job) which are only slightly higher than the transportation fee the authorized distributor will charge anyway. The Aeron chair is so common in the corporate world that there are many tradesmen who are well acquainted with the chair's mechanical parts. We understand that providing a sound after-sales service and warranty support is critical to your investment decision. While our after-sales service cannot be as comprehensive as the authorized distributor, we are able to offer a basic level of support which does not leave our customers in the lurch when a problem occurs.

For servicing and warranty claims enquiries, please send us a pm
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Old 31-12-2012, 03:59 PM   #4
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My personal review of the chair

Personal review

Is the Herman Aeron Aeron chair going to be worth the money you pay for? It is a lot of money, but you bet it is. This chair is the best $2,000 I spent (bought from Authorized distributor), after the $3,000 I spent on lasik surgery. Thankfully for you I am able to offer the same chair I have at a more competitive price.

Like most keyboard warriors and desk jockeys, I spend a lot of time in a chair. Eight hours at work (I am fortunate to have a decent chair at my regular day job in the office), and another couple of hours after work playing games and catching up on more work and social media. Extended periods spent in a bad chair can be extremely damaging to back and shoulder health. In my case, I spent a lot of time on a forward slouched position caused by anxiety and stress (at work and in the middle of exciting gaming action). That took years of physiotherapy and exercises to correct, and it started with a good chair at home which will allow you to sit properly and to activate your core while seated. As a side note, I highly recommend Aldrin Ho at Ziklag fitness to sort out any back and shoulder problems you may have. A good chair like the Aeron may help but if you have some bad habits you need someone to work the years of damage away and to cultivate some good habits through core and shoulder exercises you can do.

Most of us would have heard of Tim Ferriss and his Four Hour Work Week / Four Hour Body (I'm a keen follower), and here is what he had to say about his Aeron chair. He also reviews some of the top ergonomic task chairs available in the market, but like him, I love the looks of the Aeron chair and I am sure you will agree with him. It is iconic and often copied. But this is the original, and the king of the mountain.


While the verdict is out there on the perfect chair, here's some of the big plus points for me:
  • The Mesh works in hot and humid Singapore climate. While I have an air conditioner installed in my home office, it is not turned on most of the time. The mesh helps avoid trapping heat in the bum, thighs and lower back. Many other manufacturers have tried to copy Herman Miller's mesh, but none work as well.
  • It is highly adjustable. This chair is shared by three people in my home office- myself, my wife, and my son
  • It is durable. I have been using this chair for 5 years and it has only required one major service, a change of the gas lift mechanism. My dad bought a $600 Benel (reputable local brand) office chair and was happy with it for 2 years, until it started making strange noises when used. Why compromise on something you will use for extended periods of time (just like you'd never buy a crappy mattress)
  • It looks good. Yes it does. Adds a touch of class to any home office and trust me, you will feel like a warrior doing work or playing games on this chair!
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Old 31-12-2012, 04:09 PM   #5
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Old 31-12-2012, 04:09 PM   #6
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Old 31-12-2012, 04:10 PM   #7
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Next shipment ETA: Delivery around Jan 15, 2013.
Four pieces available.

Make good use of your AWS/ Bonus and order one in time for CNY!
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Old 01-01-2013, 03:23 PM   #8
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Wishing everyone and joyous and blessed 2013. Up for awareness. Thanks.
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Old 02-01-2013, 09:50 PM   #9
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Thanks for your pm's. Up for awareness.
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Old 03-01-2013, 09:49 PM   #10
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up for awareness
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Old 08-01-2013, 07:08 AM   #11
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2 pieces of size B fully loaded chairs left from upcoming order.
Place your order now for delivery next week.
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Old 19-01-2013, 07:59 AM   #12
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Just a shout out that we have available stock which is in storage, and ready for delivery anytime.

Send us a note if you'd like one in time for Chinese New Year and we'll get you sorted out!
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Old 21-01-2013, 10:56 PM   #13
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Up for awareness.
Yes we can bring in other versions such as posturefit as well.
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Old 22-01-2013, 09:43 PM   #14
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Thanks for your enquiries. Up for awareness
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Old 04-02-2013, 08:07 AM   #15
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up for awareness.
Stock still available for delivery before CNY!
Next shipment coming in after CNY.
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