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-   -   Nightmare with MyRepublic (https://forums.hardwarezone.com.sg/mobile-communication-technology-9/nightmare-myrepublic-6342856.html)

k3nnyisme 24-07-2020 01:03 PM

Nightmare with MyRepublic
 
Branch sign up on 19/7 get Sim on the spot

20/7 morning received sms porting approved will port over from 11pm and 3 hours disruption.

21/7 plugin MR sim. guess what
NO SERVICE except incoming SMS.

Livechat them, Try everything they ask to set APN, off volte, restart, reinsert sim etc. NOTHING HAPPEN
They will investigate. ok i wait

22/7 NO SERVICE
Livechat them again, Repeat the setting and i have try using 3 phone. Still no luck.
They will investigate again. ok i wait

23/7 NO SERVICE
Livechat again, Their reply: M1 has already updated them that it was resolved.
But myside still no service, asking for sim replacement> NOT FREE need to pay $32.1. asking send sim card back to them for investigate> no place to send.

24/7 NO SERVICE
again livechat reply the same M1 has already updated them that it was resolved. I got NOTHING to say, keep repeat problem everyday. if i never livechat them, they will think the problem solved. and collect my bill every month.

NO SERVICE CENTER if got problem LIVECHAT ONLY

Audiology93 24-07-2020 02:04 PM

Wow 1 post count and join date 2009 lol.
Anyway, have u tried using the Sim card on a different phone?

Sent from Samsung SM-N950F using GAGT

k3nnyisme 24-07-2020 02:13 PM

try 3 phone already
android and iphone

Jurong640 24-07-2020 02:55 PM

what do you mean no service but can receive incoming sms?
No service means no reception? Still can receive means got reception.

Or do you mean no 4G data?

hereiam7788 24-07-2020 04:18 PM

Quote:

Originally Posted by Jurong640 (Post 128671148)
what do you mean no service but can receive incoming sms?
No service means no reception? Still can receive means got reception.

Or do you mean no 4G data?

ya lo. how come no service still can receive sms? this is power. :D

Myrepublic has physical store, actually can go to them directly also. maybe easier to resolve issues. i have signed up for total 5 lines with them until. none of them has issues with the sim cards given.

k3nnyisme 24-07-2020 04:20 PM

Incoming call : NO
Outgoing call : NO
Incoming sms : YES
Outgoing sms : NO
Mobile Data : NO

Check everything as they told
NO WAY to send SIM card for them to check
Everyday reply the same: M1 say everything ok

k3nnyisme 24-07-2020 04:27 PM

Go to the store is the same
They only do sale, if you tell them the problem
They also using livechat on my behalf.

Jurong640 24-07-2020 04:28 PM

Quote:

Originally Posted by k3nnyisme (Post 128672661)
Incoming call : NO
Outgoing call : NO
Incoming sms : YES
Outgoing sms : NO
Mobile Data : NO

Check everything as they told
NO WAY to send SIM card for them to check
Everyday reply the same: M1 say everything ok

If you can receive SMS means there is service, not No Service.

For Mobile Data, make sure the APN is sunsurf.
For SMS, make sure the sms gateway is M1 sms gateway.
For calls, did you see any reception? Do manual network scanning and select MyRepublic.

k3nnyisme 24-07-2020 04:44 PM

All Done
But no luck
Try 3 Phones

Jurong640 24-07-2020 04:49 PM

Quote:

Originally Posted by k3nnyisme (Post 128673114)
All Done
But no luck
Try 3 Phones

I feel is SIM card provisioning error. Try telling live chat agent, you tried all ways with different phone, need sim replacement. Ask them can get at physical stores.

k3nnyisme 24-07-2020 04:57 PM

ya that's what i m thinking
told them but they still need to investigate
walao really running out of patient

Days 4 already

k3nnyisme 25-07-2020 07:59 AM

Day 5 problem unsolved
Livechat again with different staff repeat my problem again
and repeat setting and screenshot to him

The answer is he will send to the so call TEAM and ask me wait for email

Lex1989 25-07-2020 10:58 AM

Quote:

Originally Posted by k3nnyisme (Post 128668919)
Branch sign up on 19/7 get Sim on the spot

20/7 morning received sms porting approved will port over from 11pm and 3 hours disruption.

21/7 plugin MR sim. guess what
NO SERVICE except incoming SMS.

Livechat them, Try everything they ask to set APN, off volte, restart, reinsert sim etc. NOTHING HAPPEN
They will investigate. ok i wait

22/7 NO SERVICE
Livechat them again, Repeat the setting and i have try using 3 phone. Still no luck.
They will investigate again. ok i wait

23/7 NO SERVICE
Livechat again, Their reply: M1 has already updated them that it was resolved.
But myside still no service, asking for sim replacement> NOT FREE need to pay $32.1. asking send sim card back to them for investigate> no place to send.

24/7 NO SERVICE
again livechat reply the same M1 has already updated them that it was resolved. I got NOTHING to say, keep repeat problem everyday. if i never livechat them, they will think the problem solved. and collect my bill every month.

NO SERVICE CENTER if got problem LIVECHAT ONLY

Able to use your previous sim? Could be porting not possible?

k3nnyisme 25-07-2020 11:03 AM

NOT recommend for the service

Receive bill invoice email very fast

Solution email wait long long

This is the first time i post something here
Mean that it really bad

k3nnyisme 25-07-2020 11:04 AM

Quote:

Originally Posted by Lex1989 (Post 128685364)
Able to use your previous sim? Could be porting not possible?

Porting success
The 10+ years old number with them

cuntzbuster 25-07-2020 01:29 PM

Can complain to imda?

Sent from Xiaomi REDMI NOTE 8 PRO using GAGT

glstunner 25-07-2020 02:37 PM

Quote:

Originally Posted by k3nnyisme (Post 128685448)
NOT recommend for the service
This is the first time i post something here
Mean that it really bad

So many users np i think u damn suay

Yihaoong 25-07-2020 02:54 PM

APN issue??
Check it.

Quote:

Originally Posted by k3nnyisme (Post 128668919)
Branch sign up on 19/7 get Sim on the spot

20/7 morning received sms porting approved will port over from 11pm and 3 hours disruption.

21/7 plugin MR sim. guess what
NO SERVICE except incoming SMS.

Livechat them, Try everything they ask to set APN, off volte, restart, reinsert sim etc. NOTHING HAPPEN
They will investigate. ok i wait

22/7 NO SERVICE
Livechat them again, Repeat the setting and i have try using 3 phone. Still no luck.
They will investigate again. ok i wait

23/7 NO SERVICE
Livechat again, Their reply: M1 has already updated them that it was resolved.
But myside still no service, asking for sim replacement> NOT FREE need to pay $32.1. asking send sim card back to them for investigate> no place to send.

24/7 NO SERVICE
again livechat reply the same M1 has already updated them that it was resolved. I got NOTHING to say, keep repeat problem everyday. if i never livechat them, they will think the problem solved. and collect my bill every month.

NO SERVICE CENTER if got problem LIVECHAT ONLY


eyz 25-07-2020 03:08 PM

got turn 4g on?

k3nnyisme 25-07-2020 03:31 PM

ALL check
During 4 days chatting with them
Tried all setting

k3nnyisme 28-07-2020 11:27 PM

DAY 8
Finally MR issue a no charge replacement Sim to me on 28/7 night
Unfortunately the new Sim can't solved the problem.
It the same received Incoming SMS ONLY.
Hopeless now

Yihaoong 29-07-2020 12:35 AM

The issues should be either you or your phone.

A replacement sim is issued but the problem still persists means it's something on your end.

Maybe you want to port out to other provide if you deem the porting backend got issue.

Quote:

Originally Posted by k3nnyisme (Post 128766558)
DAY 8
Finally MR issue a no charge replacement Sim to me on 28/7 night
Unfortunately the new Sim can't solved the problem.
It the same received Incoming SMS ONLY.
Hopeless now


MikeDirnt78 29-07-2020 02:12 AM

Did you try to call them?

Please contact our 24/7 technical support at +65 6717 1680 (press option 1 for mobile and 5 for technical support).

Jurong640 29-07-2020 07:59 AM

Quote:

Originally Posted by k3nnyisme (Post 128766558)
DAY 8
Finally MR issue a no charge replacement Sim to me on 28/7 night
Unfortunately the new Sim can't solved the problem.
It the same received Incoming SMS ONLY.
Hopeless now

If replacement SIM is given, then it must be some issues with your three phones.

I have this issue with slow sending SMS with my Mi 10 Pro, after so many tries and config, M1 even attempted to reset my mobile network also same. In the end, the replaced my SIM card, but issue still persist. Hence, I come into conclusion it's the phone issue.

Try the SIM with your older phone.

k3nnyisme 29-07-2020 08:37 AM

Phone test : Redmi 5A - Mi Mix 2S - Iphone X

SibehHL 29-07-2020 09:08 AM

Suggest to port out immediately.... No point to waste more time

Quote:

Originally Posted by k3nnyisme (Post 128770616)
Phone test : Redmi 5A - Mi Mix 2S - Iphone X


SibehHL 29-07-2020 09:13 AM

Hmmm.. so you are suggesting that Mi 10 series phones have issues with SMS? And all 3 of TS phone models are incompatible with MR sim card or system?

Quote:

Originally Posted by Jurong640 (Post 128770170)
If replacement SIM is given, then it must be some issues with your three phones.

I have this issue with slow sending SMS with my Mi 10 Pro, after so many tries and config, M1 even attempted to reset my mobile network also same. In the end, the replaced my SIM card, but issue still persist. Hence, I come into conclusion it's the phone issue.

Try the SIM with your older phone.


Jurong640 29-07-2020 09:19 AM

Quote:

Originally Posted by SibehHL (Post 128771076)
Hmmm.. so you are suggesting that Mi 10 series phones have issues with SMS? And all 3 of TS phone models are incompatible with MR sim card or system?

Mi 10 Pro 5G has issues with delayed SMS sending only for M1. Singtel and starhub no issue.

It also affects MyRepublic-M1.

MikeDirnt78 29-07-2020 09:54 AM

Delayed SMS still acceptable.

Cannot calls is not acceptable.

Most likely a backend problem.

hereiam7788 29-07-2020 10:32 AM

Quote:

Originally Posted by Yihaoong (Post 128767936)
The issues should be either you or your phone.

A replacement sim is issued but the problem still persists means it's something on your end.

Maybe you want to port out to other provide if you deem the porting backend got issue.

Quote:

Originally Posted by Jurong640 (Post 128770170)
If replacement SIM is given, then it must be some issues with your three phones.

I have this issue with slow sending SMS with my Mi 10 Pro, after so many tries and config, M1 even attempted to reset my mobile network also same. In the end, the replaced my SIM card, but issue still persist. Hence, I come into conclusion it's the phone issue.

Try the SIM with your older phone.

yeah. likely to be the device issue. seriously the chances of having a faulty SIM card nowadays should be super super super slim especially with a replacement sim card given even.

if it is a generic network issue that affects everyone, the rest should be affected too. there are many MR users in this forum too.

if problem persists, and if you do not want to waste time further to deal with MR, best is to port out immediately. The porting process is very fast one, can be done within 2 working days for most MVNOs.

k3nnyisme 29-07-2020 05:22 PM

Day 9
Finally solved the problem
Never ask what happen


Story End

SibehHL 29-07-2020 05:29 PM

Quote:

Originally Posted by k3nnyisme (Post 128781197)
Day 9
Finally solved the problem
Never ask what happen


Story End

Using one of the 3 phones as mentioned previously? :(

k3nnyisme 29-07-2020 05:39 PM

Quote:

Originally Posted by SibehHL (Post 128781311)
Using one of the 3 phones as mentioned previously? :(

Never change phone or do anything
Sim in Redmi 5A
It's just suddenly all online
Switch to iphone X no problem now

MikeDirnt78 29-07-2020 06:50 PM

Quote:

Originally Posted by hereiam7788 (Post 128772509)
yeah. likely to be the device issue. seriously the chances of having a faulty SIM card nowadays should be super super super slim especially with a replacement sim card given even.

if it is a generic network issue that affects everyone, the rest should be affected too. there are many MR users in this forum too.

3 phones and 2 SIM. Unlikely to be the issue here.

fantastyy 29-07-2020 07:06 PM

is circles life better? what are the pros and cons? someone fill mein

MikeDirnt78 29-07-2020 08:54 PM

Quote:

Originally Posted by fantastyy (Post 128783267)
is circles life better? what are the pros and cons? someone fill mein

Wrong thread to post such a question.

cuntzbuster 29-07-2020 09:00 PM

Got compensation?

Sent from Amazon using GAGT

fantastyy 30-07-2020 10:28 AM

Quote:

Originally Posted by MikeDirnt78 (Post 128785906)
Wrong thread to post such a question.

oops soz bro

biting 01-08-2020 07:38 PM

I also had the same problem when I ported both lines to redone last year. It lasted for many weeks and was terrible. Can receive SMS but not calls.

MikeDirnt78 04-08-2020 04:19 AM

Quote:

Originally Posted by biting (Post 128842317)
I also had the same problem when I ported both lines to redone last year. It lasted for many weeks and was terrible. Can receive SMS but not calls.

You ported out from which telco?

Maybe both you and TS ported out from the same telco.


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