HWZ Forums

Login Register FAQ Mark Forums Read

Nightmare with MyRepublic

Like Tree1Likes
Reply
 
LinkBack Thread Tools
Old 24-07-2020, 01:03 PM   #1
Junior Member
 
Join Date: Jan 2009
Posts: 14
Thumbs down Nightmare with MyRepublic

Branch sign up on 19/7 get Sim on the spot

20/7 morning received sms porting approved will port over from 11pm and 3 hours disruption.

21/7 plugin MR sim. guess what
NO SERVICE except incoming SMS.

Livechat them, Try everything they ask to set APN, off volte, restart, reinsert sim etc. NOTHING HAPPEN
They will investigate. ok i wait

22/7 NO SERVICE
Livechat them again, Repeat the setting and i have try using 3 phone. Still no luck.
They will investigate again. ok i wait

23/7 NO SERVICE
Livechat again, Their reply: M1 has already updated them that it was resolved.
But myside still no service, asking for sim replacement> NOT FREE need to pay $32.1. asking send sim card back to them for investigate> no place to send.

24/7 NO SERVICE
again livechat reply the same M1 has already updated them that it was resolved. I got NOTHING to say, keep repeat problem everyday. if i never livechat them, they will think the problem solved. and collect my bill every month.

NO SERVICE CENTER if got problem LIVECHAT ONLY
k3nnyisme is offline   Reply With Quote
Old 24-07-2020, 02:04 PM   #2
Supremacy Member
 
Audiology93's Avatar
 
Join Date: Apr 2012
Posts: 8,430
Wow 1 post count and join date 2009 lol.
Anyway, have u tried using the Sim card on a different phone?

Sent from Samsung SM-N950F using GAGT
Audiology93 is offline   Reply With Quote
Old 24-07-2020, 02:13 PM   #3
Junior Member
 
Join Date: Jan 2009
Posts: 14
try 3 phone already
android and iphone
k3nnyisme is offline   Reply With Quote
Old 24-07-2020, 02:55 PM   #4
Arch-Supremacy Member
 
Join Date: Mar 2011
Posts: 12,903
what do you mean no service but can receive incoming sms?
No service means no reception? Still can receive means got reception.

Or do you mean no 4G data?
__________________
Stay Safe.
Jurong640 is offline   Reply With Quote
Old 24-07-2020, 04:18 PM   #5
Senior Member
 
Join Date: Dec 2015
Posts: 2,012
what do you mean no service but can receive incoming sms?
No service means no reception? Still can receive means got reception.

Or do you mean no 4G data?
ya lo. how come no service still can receive sms? this is power.

Myrepublic has physical store, actually can go to them directly also. maybe easier to resolve issues. i have signed up for total 5 lines with them until. none of them has issues with the sim cards given.
hereiam7788 is online now   Reply With Quote
Old 24-07-2020, 04:20 PM   #6
Junior Member
 
Join Date: Jan 2009
Posts: 14
Incoming call : NO
Outgoing call : NO
Incoming sms : YES
Outgoing sms : NO
Mobile Data : NO

Check everything as they told
NO WAY to send SIM card for them to check
Everyday reply the same: M1 say everything ok
k3nnyisme is offline   Reply With Quote
Old 24-07-2020, 04:27 PM   #7
Junior Member
 
Join Date: Jan 2009
Posts: 14
Go to the store is the same
They only do sale, if you tell them the problem
They also using livechat on my behalf.
k3nnyisme is offline   Reply With Quote
Old 24-07-2020, 04:28 PM   #8
Arch-Supremacy Member
 
Join Date: Mar 2011
Posts: 12,903
Incoming call : NO
Outgoing call : NO
Incoming sms : YES
Outgoing sms : NO
Mobile Data : NO

Check everything as they told
NO WAY to send SIM card for them to check
Everyday reply the same: M1 say everything ok
If you can receive SMS means there is service, not No Service.

For Mobile Data, make sure the APN is sunsurf.
For SMS, make sure the sms gateway is M1 sms gateway.
For calls, did you see any reception? Do manual network scanning and select MyRepublic.
__________________
Stay Safe.
Jurong640 is offline   Reply With Quote
Old 24-07-2020, 04:44 PM   #9
Junior Member
 
Join Date: Jan 2009
Posts: 14
All Done
But no luck
Try 3 Phones
k3nnyisme is offline   Reply With Quote
Old 24-07-2020, 04:49 PM   #10
Arch-Supremacy Member
 
Join Date: Mar 2011
Posts: 12,903
All Done
But no luck
Try 3 Phones
I feel is SIM card provisioning error. Try telling live chat agent, you tried all ways with different phone, need sim replacement. Ask them can get at physical stores.
Jurong640 is offline   Reply With Quote
Old 24-07-2020, 04:57 PM   #11
Junior Member
 
Join Date: Jan 2009
Posts: 14
ya that's what i m thinking
told them but they still need to investigate
walao really running out of patient

Days 4 already
k3nnyisme is offline   Reply With Quote
Old 25-07-2020, 07:59 AM   #12
Junior Member
 
Join Date: Jan 2009
Posts: 14
Day 5 problem unsolved
Livechat again with different staff repeat my problem again
and repeat setting and screenshot to him

The answer is he will send to the so call TEAM and ask me wait for email

Last edited by k3nnyisme; 25-07-2020 at 10:57 AM..
k3nnyisme is offline   Reply With Quote
Old 25-07-2020, 10:58 AM   #13
Arch-Supremacy Member
 
Lex1989's Avatar
 
Join Date: Nov 2008
Posts: 11,382
Branch sign up on 19/7 get Sim on the spot

20/7 morning received sms porting approved will port over from 11pm and 3 hours disruption.

21/7 plugin MR sim. guess what
NO SERVICE except incoming SMS.

Livechat them, Try everything they ask to set APN, off volte, restart, reinsert sim etc. NOTHING HAPPEN
They will investigate. ok i wait

22/7 NO SERVICE
Livechat them again, Repeat the setting and i have try using 3 phone. Still no luck.
They will investigate again. ok i wait

23/7 NO SERVICE
Livechat again, Their reply: M1 has already updated them that it was resolved.
But myside still no service, asking for sim replacement> NOT FREE need to pay $32.1. asking send sim card back to them for investigate> no place to send.

24/7 NO SERVICE
again livechat reply the same M1 has already updated them that it was resolved. I got NOTHING to say, keep repeat problem everyday. if i never livechat them, they will think the problem solved. and collect my bill every month.

NO SERVICE CENTER if got problem LIVECHAT ONLY
Able to use your previous sim? Could be porting not possible?
__________________
Forum Nuisance (trolling, impersonation, troublemaker, clone accounts, etc.)
Lex1989 is online now   Reply With Quote
Old 25-07-2020, 11:03 AM   #14
Junior Member
 
Join Date: Jan 2009
Posts: 14
NOT recommend for the service

Receive bill invoice email very fast

Solution email wait long long

This is the first time i post something here
Mean that it really bad
k3nnyisme is offline   Reply With Quote
Old 25-07-2020, 11:04 AM   #15
Junior Member
 
Join Date: Jan 2009
Posts: 14
Able to use your previous sim? Could be porting not possible?
Porting success
The 10+ years old number with them
k3nnyisme is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On