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SingTel new early recontract fee

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Old 23-01-2020, 10:08 AM   #1
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SingTel new early recontract fee

Today just noticed that new line signed with SingTel will have $500 12mth recontract fee instead of the usual $350. Thus even tho I have it as Key Line under SingTel Circle I have to pay $150. Anyone think contradict with their advertisement as free handset upgrade annually?
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Old 23-01-2020, 10:11 AM   #2
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Nothing new.
This has been in place since last year iPhone 11 & 11 Pro launch.
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Old 23-01-2020, 12:09 PM   #3
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Just noticed it in the My Singtel app too


Means if I recontract my keyline this year, after this year I still need to top up $150 on top of early recontract. Not really considered free annual handset upgrade, more of discounted upgrade..

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Old 23-01-2020, 12:15 PM   #4
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Today just noticed that new line signed with SingTel will have $500 12mth recontract fee instead of the usual $350. Thus even tho I have it as Key Line under SingTel Circle I have to pay $150. Anyone think contradict with their advertisement as free handset upgrade annually?
Do they not give a voucher to offset it if you are entitled annually?
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Old 23-01-2020, 05:03 PM   #5
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Do they not give a voucher to offset it if you are entitled annually?
They didn't, just straight away show me on the 12th month they will charge a fee of $150. Plans that are before Sept 2019 is shown $0.

That is how I found that the new 12th month penalty for handset upgrade becomes $500 instead of initial $350.

SingTel smart, SingTel circle put annual handset fee upgrade fee waiver or get new phone annually but bracket it (worth $350)
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Old 23-01-2020, 05:06 PM   #6
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Just noticed it in the My Singtel app too


Means if I recontract my keyline this year, after this year I still need to top up $150 on top of early recontract. Not really considered free annual handset upgrade, more of discounted upgrade..

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Yup you are right if your key line is signed after 17th Sept 2019.

I just sign a line yesterday so i thought i can make it Key Line in order for me to recontract for me in Jan 2021 but saw that $150.

My previous key line will be $0 as usual but because I'm gg to downgrade the plan I didn't recontract in 2019 and wait for 24th month in 2020. That is why I plan to switch my Key Line to the new line signed yesterday.

After I recontract with it I will switch my Key Line again back to the old line.

TBH I'm not sure if this is a loophole to be exploit so that you can keep on getting the annual fee waiver. This is not my intention if they didn't increase the fee
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