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Old 12-09-2019, 08:07 AM   #1
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Starhub Giga

Anyone have any good/bad reviews so far or anything to look out for? Was planning to switch to Giga from Singtel!

1. Hows the connection so far? For ST i keep no signal many times at like Clementi, Redhill etc, even at home when playing game (Jurong) and i stay at high level de
2. How are the payments each month? Can use credit card? And need the OTP one?
3. Any experience with customer service?
4. Understand have free caller id, is it forever de or like 1 year etc?
5. Any experiences with roaming overseas?
6. Any issues when porting over?

Thanks in advance!
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Old 12-09-2019, 08:26 AM   #2
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Anyone have any good/bad reviews so far or anything to look out for? Was planning to switch to Giga from Singtel!

1. Hows the connection so far? For ST i keep no signal many times at like Clementi, Redhill etc, even at home when playing game (Jurong) and i stay at high level de
2. How are the payments each month? Can use credit card? And need the OTP one?
3. Any experience with customer service?
4. Understand have free caller id, is it forever de or like 1 year etc?
5. Any experiences with roaming overseas?
6. Any issues when porting over?

Thanks in advance!
1. Coverage is base on Starhub network. Subjective on where you go. Some places starhub are stronger but there are place that starhub cmi.

2. Payment is via Credit card. Add the CC detail and make the first payment when signup. (delivery fee or something like tat)

3. Chat and E-mail respond time okie. Sometimes to asked a simple question need to chat and email a little waste time.

4. I think for now forever caller ID is free.

5. N/A

6. NO.
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Old 12-09-2019, 08:57 AM   #3
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Roaming is as good as their prepaid line, redONE and Myrepublic. Just buy the bundle and roam.

Best is you can keep your local bundle for the giga plan.

Heard say Singtel has the best coverage. Maybe before you get, try to get someone else phone (starhub) and do a speed test.

1. Coverage is base on Starhub network. Subjective on where you go. Some places starhub are stronger but there are place that starhub cmi.

2. Payment is via Credit card. Add the CC detail and make the first payment when signup. (delivery fee or something like tat)

3. Chat and E-mail respond time okie. Sometimes to asked a simple question need to chat and email a little waste time.

4. I think for now forever caller ID is free.

5. N/A

6. NO.

Last edited by Yihaoong; 12-09-2019 at 09:10 AM..
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Old 12-09-2019, 11:14 AM   #4
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1. I commute via red / purple line no issue
2. Auto deduct via credit card
3. The automated assistant is pretty useless
4. It's free until they change it
5. Haven't tried it yet
6. Half day for port in
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Old 12-09-2019, 05:55 PM   #5
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Ooo thanks guys! ehh if cc payment hor it counts and can earn points de right? Hahah
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Old 14-09-2019, 12:26 PM   #6
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Hi sorry another question, if i now using Singtel, then do i need go ST to cancel? Or once port in success will auto cancel?
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Old 14-09-2019, 12:37 PM   #7
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Hi sorry another question, if i now using Singtel, then do i need go ST to cancel? Or once port in success will auto cancel?
If you are porting in, there is no need to cancel.

Simply inform the telco you want to switch to that you are porting in and the details (number and current telco) and it will be done within 1-2 working days of receiving SIM card.

Make sure your number is not prepaid, you have no outstanding bill and that number is tied to your NRIC
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Old 14-09-2019, 01:08 PM   #8
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If you are porting in, there is no need to cancel.

Simply inform the telco you want to switch to that you are porting in and the details (number and current telco) and it will be done within 1-2 working days of receiving SIM card.

Make sure your number is not prepaid, you have no outstanding bill and that number is tied to your NRIC
Oh i see thank you! so once i receive my new telco sim, i need to carry around? Since might port on that day then gotta switch phone sim coz my old sim will no more connection?
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Old 14-09-2019, 01:14 PM   #9
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Oh i see thank you! so once i receive my new telco sim, i need to carry around? Since might port on that day then gotta switch phone sim coz my old sim will no more connection?
If you want to be safe, then do so. Generally, my experience is that porting in is done at the end of the day you receive your sim card, around 10-11pm
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Old 14-09-2019, 01:18 PM   #10
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If you want to be safe, then do so. Generally, my experience is that porting in is done at the end of the day you receive your sim card, around 10-11pm
Ohhh i see okay noted thanks so much for your help!
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Old 15-09-2019, 10:25 AM   #11
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Anyone ported to giga! recently? Just received my SIM, and say will be ported over within next working day. Meaning Monday right? And do I have to activate the SIM first to allow it to port? Coz need my current phone number as expecting a call :/ Tried live chatting support but for some reason have not received a reply! Thanks in advance!
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Old 15-09-2019, 04:38 PM   #12
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Anyone have any good/bad reviews so far or anything to look out for? Was planning to switch to Giga from Singtel!

1. Hows the connection so far? For ST i keep no signal many times at like Clementi, Redhill etc, even at home when playing game (Jurong) and i stay at high level de
2. How are the payments each month? Can use credit card? And need the OTP one?
3. Any experience with customer service?
4. Understand have free caller id, is it forever de or like 1 year etc?
5. Any experiences with roaming overseas?
6. Any issues when porting over?

Thanks in advance!
1. Giga uses Starhub network, as they are a sub-brand of Starhub. So far my experience with both Starhub and Giga has been good. No noticeable difference between Singtel and Starhub / Giga. Only major difference I can feel is when entering the lift specifically at my home block, signal drops to H+ and quite a dramatic drop in speed. Somehow this only happens only inside the lift where I stay and it happens at random, not always. All other lifts I entered don't have such issues.

2. Auto Deduct Credit card saved inside the app.

3. Skip the Gino bot. Just press the "Live Chat" button, takes about a minute or two to get connected with a live agent. Service is acceptable for a all digital telco company. I've used it to chat with the Live Agent twice, so far my experience has been a pleasant one.

4. Free Caller ID till Giga changes their policy.

5. No idea.

6. No idea.
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Old 22-09-2019, 03:57 PM   #13
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anyone knows , if port over from starhub , any fees for the below,

-registration fee
-delivery fee
-sim card
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Old 22-09-2019, 07:15 PM   #14
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anyone knows , if port over from starhub , any fees for the below,

-registration fee
-delivery fee
-sim card
https://www.giga.com.sg/FAQs.aspx
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