[Jurong640]

CUSTOMERS’ COMPLAINTS

TODAY has seen complaint e-mails from some Zero customers regarding allegations of unwarranted charges, or continued billing even after the customer had terminated their account.

Several were unhappy that their requests to terminate their plans were ignored, while one said he stopped paying his phone bill because of the “ridiculous” double-charging, in which they were charged at both the start and end of the month for the same bill.

Consumer Association of Singapore (Case) executive director Loy York Jiun said in response to queries that there were 24 complaints related to Zero from January to November.

“The majority of complaints concerning Zero Mobile relate to overcharging, error in billing, and unsatisfactory service. In general, consumers complained (about double billing) or were charged two months’ of subscription at one go. They were also billed for items they did not sign up for.

“In addition, consumers had difficulty cancelling their contracts and getting back refunds for overcharged amounts,” said Mr Loy.

Overall, there were 547 consumer complaints lodged against the telco industry to Case in the same time period.

Mr Mohammed said: “We are aware of the complaints with Case and have worked with them to address these issues and resolved them to the satisfaction of both Case and the complainant on each occasion.”

He noted that other telcos face similar complaints about billing issues on their social media pages.
Read more at https://www.todayonline.com/singapor...ition-customer

[CPTMiller]

Those small MVNO player how to survive in this small market Singapore?
So many competition??
And limited resources eg Singtel, Starhub and M1 which is mostly government own and pricing set.

[CPTMiller]

MikeDirnt78 wrote:

This sector is too crowded already.

Anyway not much loss to consumers. Probably some hassles to switch.

As long it is a backup standby line is quite alright.
You can switch again.
The main line best to stick with the big Player Singtel, Starhub etc

[MikeDirnt78]

CPTMiller wrote:

As long it is a backup standby line is quite alright.
You can switch again.
The main line best to stick with the big Player Singtel, Starhub etc

I have been sticking to the same and 1 line for the past 20 years.

[froztheart]

Received no email, just found out about this when I look it up. wtf.